Exterior

Reviews of Homewood Suites by Hilton Davenport

3 out of 5
Homewood Suites by Hilton Davenport
4750 Progress Drive, Davenport, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 161 out of 239 reviews" "
Rating 8 - Good. 52 out of 239 reviews" "
Rating 6 - Okay. 14 out of 239 reviews" "
Rating 4 - Poor. 6 out of 239 reviews" "
Rating 2 - Terrible. 6 out of 239 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, slept great!
Stayed 2 nights in Apr 2024
Response from Jill Gregan- GM Homewood Davenport, IA on 2 May,2024
Marina, Thank you so much for your awesome rating! I am so happy you enjoyed your stay with us! We have some great changes also coming to our breakfasts, so come see us again the next time you're in the Davenport, IA area. We wish you safe travels!

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the spacious rooms
Stayed 2 nights in Feb 2024
Response from Jill Gregan- GM on 1 May,2024
Jennifer, Thank you so much for your review! We love hearing feedback from our guests. I am very happy to hear you enjoyed your stay with us! We really hope we see you again the next time you're in the Davenport, IA area.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and conveniences of home. Very clean and practical layout.
Stayed 2 nights in Mar 2024
Response from wkeely on 26 Apr,2024
Thank you for staying with us and for your wonderful comments. We appreciate the feedback and look forward to serving you in the future.

10/10 Excellent

Tabi

Travelled with partner
The staff were all very friendly to us and the room we stayed in was very clean. We’ll definitely be staying here again in the future.
Stayed 1 night in Feb 2024
Response from wkeely on 1 Mar,2024
Thank you for staying with us and flow this awesome review. We look forward to serving you in the future.

4/10 Poor

Jaylin, Mason City

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I waited fifteen minutes to check in with nobody at the front desk. The sign said they were helping a guest and would be back soon. There was another couple walking outside and they looked at me and said, good luck checking in. We waited forever to check in. I tried calling the front desk and still nobody answered. Finally, after the lobby was crowded, someone came in and checked me in. However, I looked over and saw a sign that said the pool was out of order. She said, didn't anyone tell you or call you? I said no. She said that Expedia had a wrong number for me. She asked me if I wanted to cancel, I said and go where? Had I known the pool was down, I wouldn't have stayed here. There wasn't anything that was a deal breaker for me other than the pool but there definitely wasn't anything that was positive for me either. A moderately expensive hotel for the amenities and services that were provided. I probably will choose not to stay here again.
Response from Jill Gregan General Manager on 29 Jan,2024
Jaylin, Thank you so much for taking the time to let me know about your stay with us. I am very sorry to hear it took us extra time to get you checked in, I will address this with the staff. We do try to provide excellent service to all out guests, sometimes this takes us away to see to other guest's needs. In regards to the pool, unfortunately it was down, and we tried contacting everyone we had contact information for. Often times when booking on 3rd party sites, we are not given your full contact information, nor can we load onto 3rd party sites this information. However, this should have been listed on the confirmation letter you received from Expedia informing of the closure. We do have it listed on our brand page as well. Regardless if it's this hotel, or any hotel, or any site you book on, if you are seeking a pool we recommend you contact the hotel directly to ensure they haven't encountered any mechanical issues with their pool causing a closure. We want everyone to have an enjoyable stay with us and I'm sorry you didn't receive this information prior to checking in. I hope you will give us another opportunity the next time you're in the Davenport, IA area.

10/10 Excellent

heather

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time staying at a Homewood Suites - Fantastic!
This was one of the nicest experiences our family has had at a hotel. The entire hotel was clean and tidy. We'll be choosing Homewood Suites often in our future travels!
Stayed 1 night in Dec 2023
Response from Jill Gregan GM on 8 Dec,2023
Thank you for your kind survey! We truly appreciate your feedback. I am so happy you enjoyed your stay with us! We hope to see you again the next time you're in the Davenport, IA area! Thank you for choosing us!

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jill Gregan GM on 8 Dec,2023
Thank you for taking the time to rate us! I am so pleased you enjoyed your stay with us. Please reach out directly if you have any feedback that could improve your time with us in the future. We hope to see you again!

2/10 Terrible

Makara

Stayed 2 nights in Nov 2023

10/10 Excellent

Judith

Travelled with partner
Everything was great! The only thing that was lacking was a USB charging port in the room.
Stayed 12 nights in Jun 2023
Response from wkeely on 29 Jun,2023
Thank you for staying with us and for the wonderful review. We do have some rooms with USB ports in the room on the table lamps and we are in the process of changing out the alarm clocks to one's that have USB ports. We hope to serve you again in the future.

10/10 Excellent

RYAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great extended stay
It was everything I needed to stay a whole week.
Stayed 5 nights in Jun 2023
Response from Jill Gregan- General Manager on 13 Jun,2023
Thank you so much for your awesome review! We are so pleased we could accommodate all of your needs during your stay. We hope you will consider us the next time you're in the Davenport, IA area for your lodging and extended stay needs! Thank you for choosing us!

8/10 Good

William

Stayed 4 nights in Jun 2023
Response from wkeely on 15 Jul,2023
Thank you for staying with us and for the 4-star review. We look forward to serving you again, should your travels bring you back our way.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Best hotel we have stayed in for our 8 day cross country trip! Clean and well staffed!
Stayed 1 night in Apr 2023
Response from wkeely on 15 Apr,2023
Thank you so much for staying with us. I will pass along your kind words to the rest of the staff. We hope to serve you again, should your travels bring you back our way.

8/10 Good

Jay

Stayed 1 night in Dec 2022
Response from wkeely on 9 Dec,2022
Thank you for staying with us and for your review. We look forward to serving you again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk lady is a rude person and shouldnt be in customer service
Stayed 5 nights in Nov 2022
Response from wkeely on 9 Dec,2022
I don't see that you stayed with us, so I have no way of knowing which lady you are referring to. I will address my entire staff regarding the customer service we provide. Have an amazing day.

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Watch the desk chair and your underware!
We arrived for a Thanksgiving family stay, and while we were treated well, the room was a little, shall we say, not all the way clean. At first glance, everything looked fine, but as my son started to sit down in the office chair, we noticed someone had left a pair of boxer briefs in the chair. The chair was tucked in under the desk, so I'm sure it was not noticed by housekeeping. We picked them up with some paper towels and threw them in the trash, and immediately washed hands. The wallpaper was peeling away at the seams, so the appearance was less than stellar. There was also a film of dust in the shelving in the bathroom. Those were the things we noted from this stay. Otherwise, the staff was friendly and courteous. The pool and hot tub were out of order, so I cannot say how those were. Wish we were given a little discount, as my kids did want to swim during our stay, but there was no discount for that. The overall stay was fine, but I may stay somewhere else next visit to the Quad Cities.
Stayed 3 nights in Nov 2022
Response from Jill Gregan, General Manager on 28 Nov,2022
Thank you for sharing your experience with us. I want to apologize for the issues you had during your stay. I will work with our housekeeping dept regarding the issues you listed to ensure this doesn't arise again. Regarding the pool, I know it is frustrating, however we do have it listed on our websites that it's out of service and make every effort to inform guests that will be arriving of this. Since you booked 3rd party, we are not able to compensate or adjust rates as well. I would be happy to offer you Hilton Honors points if you contact me directly with your information. I hope you will give us another opportunity the next time you're in the area. I appreciate you reporting these issues and wish you a happy holiday season.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quad cities visit
Overall the stay was good. Our room had some cereal on the floor under the table from previous guests and the thermostat wasn’t working properly in the living room. It was thanksgiving so the facility was short staffed and doing the best they could given the circumstances.
Stayed 2 nights in Nov 2022
Response from wkeely on 27 Nov,2022
Thank you for staying with us and I do apologize for the issues you experienced during your stay. We hope you will give us another chance the next time you are in the area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from wkeely on 27 Nov,2022
Thank you for4 staying with us and for the wonderful review. We hope to serve you again in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place clean, quiet and comfortable
Stayed 1 night in Oct 2022
Response from wkeely on 16 Oct,2022
Thank you for staying with us and for the wonderful review. We hope to serve you next time you are in town. Have a great day.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very clean and good breakfast included
Stayed 1 night in Oct 2022
Response from wkeely on 11 Oct,2022
Thank you staying with us and for the excellent review. I am happy to see you had a great stay. We look forward to serving you in the future.

6/10 Okay

Michael H.

Stayed 3 nights in Sep 2022

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the room suite. Breakfast good. Coffee good.
Stayed 1 night in Sep 2022
Response from wkeely on 5 Sept,2022
Thank you for staying with us and for leaving a review. I happy to see you enjoyed your stay and our breakfast. We hope to serve you again. Have a great day!

2/10 Terrible

Jonathan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rude staff, no pool
Stayed 4 nights in Aug 2022
Response from wkeely on 27 Aug,2022
Thank you for leaving feedback on your stay here. I apologize for the issues you had during your stay.

8/10 Good

Erna

Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home-wood away from home
Hotel was very clean and new in appearance. Room was huge and felt very homey. Breakfasts were good each day and the Wednesday social was an awesome added bonus. All interactions with the staff were pleasant.
Stayed 3 nights in Aug 2022
Response from WKeely on 9 Aug,2022
Thank you so very much for the wonderful review. It is always a pleasure to hear good things about the hotel and staff. We look forward to serving you again. Have a great day.

4/10 Poor

Michael

Travelled with family
Liked: Room comfort
Disappointing
Could not access room until 5:30 PM. Lack of housekeeping staff was the stated reason. $50 charge for a small dog traveling with us was outrageous. Ripoff!!!
Stayed 1 night in Jul 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dans funeral
In town for a funeral. 9 of us stayed and in the evenings joined in the dining room. The staff was great from breakfast to evening, all of them were super courteous. If I’m ever in Davenport again we will certainly stay at Homewood by Hilton
Stayed 2 nights in May 2022
Response from wkeely on 16 May,2022
Thank you for your wonderful review. Please accept our condolences. I am glad to hear the staff treated you well and I will pass along your kind words.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable suites
VERY NICE and spacious suites. Comfortable, clean and more than we needed (we didn’t need a kitchenette) but the added room was so nice.
Stayed 2 nights in Mar 2022
Response from wkeely on 29 Mar,2022
Thank you for the wonderful review. I am p[leased to see you enjoyed your stay. It is always nice to here great things about our facilities.

8/10 Good

Kimberly C

Travelled with family
Liked: Staff & service, amenities
The hot tub was closed due to poop being in the tub. Very disgusting site to see. Everything else was nice and clean
Stayed 1 night in Mar 2022
Response from wkeely on 27 Mar,2022
Thank you for staying with us. The hot tub has been down for several months due to the heater needing replaced. It has been difficult trying to procure one. What is in the hot tub is sediment from the tub not being used. We would not just let the hot tub sit with excrement in it. I apologize if this was not explained to you. Have a great day.

6/10 Okay

Soomee

Stayed 3 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Just ok
Nice hotel but as usual the mattress was old and uncomfortable. I require a king for comfort purposes and the mattress had a significant dip in the middle. Very uncomfortable night with poor sleep. The room door did not seal so there was a lot of light that cam through from the hallway. Noisey hallway too. Expensive back ache.
Stayed 1 night in Mar 2022
Response from wkeely on 2 Mar,2022
Thank you for staying with us and leaving a review. I am sorry for the issues you had during your stay. Had you contacted the desk we would have been happy to move you rooms. Have a great day.

10/10 Excellent

Zachary

Liked: Cleanliness, room comfort
The best
Awesome room great kitchen service was exceptional
Stayed 4 nights in Feb 2022
Response from wkeely on 10 Feb,2022
Thank you for staying with us and the wonderful review. I will pass along your kind word to our kitchen staff. We look forward to serving you again.

10/10 Excellent

Donna

Liked: Cleanliness, room comfort
Great hotel! I highly recommend. Super friendly staff and great facilities!
Stayed 1 night in Feb 2022
Response from wkeely on 6 Feb,2022
Thank you for staying with us and for the wonderful review. I am glad you enjoyed your stay. We look forward to serving you again.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, room comfort
Great and close
It’s a great location, only minutes to the hospital and a friendly crew as well.
Stayed 3 nights in Jan 2022
Response from Wkeely on 30 Jan,2022
Thank you for staying with us and for your review. I am pleased to see we were conveniently close to the hospital. I will certainly pass your kind words along to the staff. We hope to serve you again.

10/10 Excellent

Shelia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved the hotel. Perfect for families.
Stayed 2 nights in Dec 2021
Response from wkeely on 4 Jan,2022
Thank you for staying and for the wonderful review. am pleased to see you enjoyed your stay with us. We hope to serve you again.

6/10 Okay

Kevin

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Like: nearby shopping and restaurants. Dis-like: The hot tub was down for the entire stay and maid service is weekly - which wasn't mentioned when booking or during check in.
Stayed 3 nights in Dec 2021
Response from wkeely on 30 Dec,2021
I'm sorry you did not enjoy your stay and that our hot tub was down, if chemicals are unbalanced we cannot legally keep it open. We do send a message upon booking that includes the housekeeping policy. I looked and it does show as read on your end. I'm sorry if you did not read it completely. Have a great day

8/10 Good

Verified traveller

Business traveller
Disliked: Room comfort
Ok but needs better mattresses.
Everything was good except the mattress was horrible. Made for an uncomfortable sleep.
Stayed 1 night in Sep 2021
Response from wkeely on 15 Sept,2021
Thank you for leaving a review. I appreciate the feedback. It would be nice to know which room it was, so that we could address it. Have a great day.

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet and breakfast was good.
Stayed 4 nights in Aug 2021
Response from wkeely on 9 Sept,2021
Thank you for staying with us and for the wonderful review. I am pleased to see that you enjoyed your stay and breakfast. We hope to serve you again. Have a fantastic day6.

8/10 Good

William

Stayed 3 nights in Aug 2021
Response from wkeely on 19 Sept,2021
Thank you for staying with us and for the review. We hope to serve you again on future visits. Have a great day.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There was a lot of room in our suite, including a full kitchen. Everything was clean.
Stayed 1 night in Aug 2021
Response from WKEELY on 23 Aug,2021
Thank you for staying with us and leaving such a wonderful review. I am pleased to see you were happy with your stay. We hope to serve you again in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from wkeely on 19 Sept,2021
Thank you for staying with us and for the feedback. I a happy to see you were pleased with your stay. We hope to serve you in the future. Have an amazing day.

6/10 Okay

Matt

Travelled with family
Liked: Cleanliness, room comfort
Comfortable room, clean, safe. Breakfast was good. A couple issues were noise, the refrigerator woke me up and was really loud, I would have unplugged it but I would have had to pull the whole refrigerator out. Also I could hear lots of noise from assuming kids jumping upstairs. The bathroom was clean but had peeling wallpaper, needed some TLC.
Stayed 1 night in Aug 2021
Response from wkeely on 15 Aug,2021
Thank you for staying with us and letting us know about the issues you encountered during your stay. I will have our maintenance team look into those. Have a great day.

8/10 Good

Josef

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2021
Response from wkeely on 19 Sept,2021
Thank you for staying with us and for your review. We hope to see you in the future, should your travels bring you back our way. Have a wonderful day.

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine place to stay. Limited kitchen amenities but overall it worked out well.
Stayed 6 nights in Jul 2021
Response from wkeely on 26 Jul,2021
Thank you for staying with us. I am pleased to see you were happy with your stay. We hope to serve you again. Have a great day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice big room with a couch and chairs,, full kitchen! Great hot breakfast was free! Thanks Homewood!!
Stayed 3 nights in Jun 2021
Response from wkeely on 16 Jun,2021
Thank you for staying with us and the wonderful review. We look forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from wkeely on 26 Apr,2021
Thank you for staying with us and for the 5 star review. We hope to serve you again the next time you are in the area. Have a great day.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice check in lady. Very nice rooms lots of stuff around it. Will be back!
Stayed 1 night in Mar 2021
Response from wkeely on 22 Mar,2021
Thank you so much for staying with us. I am pleased to se that you were happy with your stay. We hope to serve you again soon.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021
Response from wkeely on 27 Mar,2021
Thank you for staying with us and for the 4 star review. I am pleased to see that you were happy with your stay. We look forward to serving you again. Have a great day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Clean place, friendly staff, convenient location.
Stayed 1 night in Mar 2021
Response from wkeely on 9 Mar,2021
Thank you for the 5-star review. I am pleased to see that you were happy with your stay. We look forward to serving you again, should your travels bring you back our way.