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Reviews of Hotel Frangos

4 out of 5
Hotel Frangos
82 Vincent Street, Daylesford, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 440 reviews" "
Rating 8 - Good. 137 out of 440 reviews" "
Rating 6 - Okay. 35 out of 440 reviews" "
Rating 4 - Poor. 22 out of 440 reviews" "
Rating 2 - Terrible. 11 out of 440 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique and charming
loved the unique styling in each room. The room looked exactly like the advertising. Would definitely stay here again.
Stayed 2 nights in Jan 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unique property in great location. Great customer service.
Stayed 1 night in Jan 2024

8/10 Good

Luke, Coburg

Travelled with partner
Liked: Cleanliness, staff & service
I stayed at Hotel Frangos during the New Year period. The hotel is situated close to all shops, restaurants and amenities of Daylesford. Upon arrival, the staff at the reception quickly got us checked into the Monroe room. This particular room features a circular bed with a mirror above the bed. I felt the bed was very comfortable and woke up well rested the following morning The bathroom has an excellent spa bath, however, does have glass doors which limits privacy. This may be something to be mindful, it’s definitely more suited to couples. The complimentary Wi-Fi at the hotel was fast and reliable, which was excellent for staying in touch with friends and family as we didn’t have phone reception in Daylesford. Some of the rooms could use some extra care, as I saw some signs of peeling paint. I hope that the owner could put some funds into maintenance.
Stayed 1 night in Jan 2024

4/10 Poor

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I scraped my bumper on car park entry, the male toilet is a disgrace, cubicle light not working, graffiti on te door, items mived with wall not patched, no cable tv, no one on reception, noone in the restaurant or bar, i cant stand ordering via the app, creates zero relationship with the paying customer, carpet needs replacing, worn and stained.
Stayed 2 nights in Jan 2024

4/10 Poor

Michael

Travelled with partner
Disliked: Property conditions & facilities
Property was fine how ever the round bed reminised to that of sleeping on a netball. For the sum of 560$ and to not have any linen was extremely poor.
Stayed 2 nights in Dec 2023
Response from Hotel Frangos on 8 Jan,2024
Hi Michael,Thank you for taking the time to review your recent stay.We go to great lengths to ensure the images of each of our rooms are true and correct, including such things as the round bed in the room you booked. We don’t allocate rooms at our discretion, rather guests stay in the particular room they book. Each room varies in size and fit-out.It’s somewhat perplexing to read your claim about no linen, as we provide both linen, towels and guest amenities in all of our rooms, and feel this is not a true representation.We also welcome the opportunity to address any concerns at the time, to ensure you enjoy your stay.Great to hear you otherwise enjoyed your time in Daylesford. We look forward to welcoming you back in the future. Team HF

8/10 Good

Mary Anne

Stayed 3 nights in Dec 2023

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location with much potential. Unloved and poorly maintained. Staff are nonchalant, premises dirty. I get shabby chic and then there is no one gives a continental. Greated by smell of stale grease at guest entrance and signs of neglect. Glad we didn't buy the package, because I wouldn't eat here. Shower water pressure poor, mirror shelf bent and power points worn out. TV ~ 10 years old. 2 night stay and bedroom not serviced. Disappointing as it has or had so much potential.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Hotel Frangos! They were very accomodating with helping me check-in before my event in Daylesford. The room was beautiful with lovely ammenities and a huge luxurious bathroom. Would recommend to anyone wanting to stay right in the heart of Daylesford!
Stayed 1 night in Dec 2023

2/10 Terrible

Rina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Walked into a room full of flies, so we spent the first 45mins shooing them out! Food was mediocre - steak was mostly fat and overcooked, placed onto of fries. Service was very random... we had the bartender serve us, and then a server who was serving in the back beer garden serve us... no one really knew want was going on. We checked out a day earlier. Do not recommend.
Stayed 1 night in Nov 2023

2/10 Terrible

Damien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Star masquerading as 4
2 star hotel advertised as 4 stars. By far the WORST hotel I’ve ever encountered. Arrived to what looked to be a make shift reception, staff looked drunk with terrible body odour. Followed by not being able to find my booking, then not having any keys left. After waiting 30 minutes I was let in my room and told to wait there and someone would bring keys to me. The room was filthy with dead flies on the bed and a bunch more buzzing around the room, and nobody ever came with the keys. I went back to reception to ask for the keys, then a different man finally got the room the keys. But before handing them to me he sneezed then rubbed his mouth/nose and gave me the keys with the same hand. I was absolutely disgusted and left the hotel in the same moment. I didn’t even bother to engage for a refund - just an absolute disgrace.
Stayed 1 night in Nov 2023
Response from Hotel Frangos on 11 Nov,2023
Dear Damien,Thank you for taking the time to post your review. Perhaps in reflection you’d reconsider your comments after realising our team were under extreme duress after we were inundated with guests who had come to dine with us immediately after a serious accident in Daylesford, with multiple fatalities and serious injuries. Our team were busily doing their best, trying to meet the needs of all of our guests. Our sincere apologies that you felt we fell short in meeting your needs on this occasion. I hope you found somewhere else that better served you under the circumstances.Warm regardsHotel Frangos

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room - clean and comfortable bed bathroom was huge - close to shopping area and walkable distance to our dinning experience. Found the alcohol to be on the expensive would be my only complaint - service was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the yummy affordable eating options tea and breakfast within the same building!
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Stayed 1 night in Sep 2023

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness
The room was lovely however, it was in need of some basic maintenance cracks in the walls, peeling paint. There was a lot of noise early in the morning, could hear a vacuum cleaner, lots of loud voices & generally people walking around. It was very conveniently located and a lovely hotel, would be keen to visit again in the summer months. Very nice location.
Stayed 1 night in Sep 2023

6/10 Okay

Martha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Cleanliness could have been improved. The hair dryer was sticky to touch and seems like it hasn’t been cleaned for a long time.
Stayed 1 night in Sep 2023

6/10 Okay

Celia

Stayed 3 nights in Aug 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Elliarna

Liked: Cleanliness, amenities, property conditions & facilities
Really loved this hotel
Stayed 1 night in Aug 2023

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay
Stayed 2 nights in Aug 2023

8/10 Good

Joseph

Travelled with partner
Liked: Staff & service, amenities
Property could use a bit of a freshen up but location is great and staff are very helpful.
Stayed 2 nights in Jul 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant modern decor and architecture. Very quiet and private. Comfortable bed. Superb cafe with the best coffee and food.. Delightful staff. Choice of bar or restaurant also.
Stayed 1 night in Jul 2023

8/10 Good

Joseph

Travelled with partner
Liked: Staff & service
Nice big bathroom with great shower and spa bath and bed was very comfortable -nice and firm. Room was quite dusty and really lacked any cupboards/drawers to put things away.
Stayed 2 nights in Jun 2023

8/10 Good

Nicholas

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great spot to stay
Stayed 1 night in May 2023

4/10 Poor

Ramone

Stayed 1 night in May 2023

8/10 Good

Jason

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room we had was tired, needs a paint and a spruce up. Bathroom not cleaned well. Black mold in the bathroom. Dirty and water stained walls with cracked and flaking paint. Bed was comfortable and clean. Staff were friendly and the food is great.
Stayed 2 nights in Apr 2023

6/10 Okay

Suyin

Disliked: Cleanliness, amenities, property conditions & facilities
Noisy at night as the hotel is on a busy intersection, our room was above a kitchen so we could hear cleaning up. Bed and pillows uncomfortable. Bathroom outdated.
Stayed 1 night in Apr 2023

2/10 Terrible

Damien

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not the standard that the pictures depict. In the photos our room should have had a pod coffee machine (Walnut Room 8), it did NOT. The velour headboard was covered in dust and hadn’t been cleaned for months, the same with all of the shirting boards and carpet by the bedsides. None of the HD tv channels worked, the tv was that old. The shower one side had black mould. We arrived 30 minutes before check to be greeted by a rude male staff member who told us in no uncertain terms checkin was 3pm, even though the room was ready. The hotel failed to service our room and we had to locate staff for fresh towels and more toiletries. In summary avoid this hotel like the plague. Definitely not worth the star rating. We will not return.
Stayed 2 nights in Apr 2023

10/10 Excellent

Bernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantasy charm and character in the heart of Daylesford.
Stayed 1 night in Apr 2023

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel. Lovely double shower in the bathroom, the COMFIEST bed I’ve ever had in a hotel. Easy to climate control with heating and cooling, so had a great night’s sleep.
Stayed 1 night in Apr 2023

4/10 Poor

Bruce

Disliked: Staff & service, property conditions & facilities, room comfort
Not to scratch
Below standard not as advertised
Stayed 2 nights in Apr 2023

4/10 Poor

Steve

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Laura

Liked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, modern and very clean. the only negatives were it was awkward to carry luggage up the many stairs (but the Receptionist helped) and the cups in the room were tiny expresso ones and I drink tea. The bed was comfortable which is very important. The location is excellent and you don't need to leave the building to eat your meals.Great base for exploring the township.
Stayed 1 night in Mar 2023

10/10 Excellent

Greg

Stayed 1 night in Mar 2023

8/10 Good

James

Travelled with partner
Liked: Staff & service
Overall the stay was good although the property could do with a makeover
Stayed 2 nights in Mar 2023

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location.
Stayed 2 nights in Mar 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jorja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downfall- we didn't have a Do Not Disturb door sign, so we were awkwardly surprised at 9am on Sunday morning when the cleaner was accessing the room.... oops!
Stayed 1 night in Feb 2023

4/10 Poor

Kate

Travelled with partner
Disliked: Cleanliness, amenities
Very disappointed overall. Bathroom was filthy, spoke to management and was told it would be cleaned and wasn’t. Had to shower with thongs on and could not walk barefoot on bathroom floor it was so dirty. Was told management I spoke to would be in touch later and no contact at all. Bed was two singles pushed together which was not the most comfortable. Disappointing considering what we paid.
Stayed 2 nights in Feb 2023
Response from Hotel Management on 14 Mar,2023
Hi Kate,Thank you for taking the time to post your review.Let’s begin by correcting the details of your stay. The bathroom you a referring to has mocha travertine tiles, which have colour and texture variance in their finish. All of our bathrooms have the same travertine tiles, and are also cleaned and sanitised after each guest departs.Our housekeeping team attended at your request to ensure the bathroom floor was clean, and found no evidence of the alleged issue. Furthermore the bathroom was inspected by our management team who also found the floor to be clean.We have contacted you via email to explain this, and note your threat to post a review online and speak widely of experience. It is disappointing that you have chosen to post a misleading review on this occasion, without stating all the facts

6/10 Okay

Elizabeth

Travelled with partner
The property is fairly run down for the price, and typical of what you’d expect from a 3 star hotel. The bathroom was nice, but the bed was old and terribly soft and uncomfortable. We both had a pretty rough nights sleep due to the bed and noise from other guests. The location of the hotel is the biggest bonus, placed at the top of the Main Street with everything within walking distance. We had a nice time, but we wouldn’t stay again as the hotel is in need of a lot of work and isn’t very clean.

4/10 Poor

Maurice

Stayed 1 night in Feb 2023

8/10 Good

Lesley

Stayed 1 night in Jan 2023

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Frangos is very convenient hotel to stay right in the centre of the town. Restaurants/bar downstairs. Would definitely stay here again. She is an old property, so do expect some creaking of the floorboards
Stayed 1 night in Jan 2023

6/10 Okay

kara

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

8/10 Good

Katharina

10/10 Excellent

Jenny-Maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a Tuscan feel. Rooms are very spacious with very tasteful decoration. Very central location.

6/10 Okay

Yvonne

Liked: Staff & service
Disliked: Amenities
Reasonably priced and friendly staff. The room was clean, mostly, apart from a big clump of hair on the shower base. The TV didn’t work despite attempted help from management. There was clearly some water issues as pumps were working to draw water from the lower levels, sadly, this meant we had to walk through a puddly of water to get to our room. Despite these issues the room itself was comfortable. It would have been helpful to have had some user books for tv etc

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely old building in a great location. The bed was amazing, very comfortable! The bathroom was enormous with a spa and spacious shower. The downsides to the room was the lack of any kind of storage or space to put anything. Only 2 armchairs and a coat rack, no wardrobe, and i desperately needed an iron which i could only ask for the next day during staffing time. The bathroom also lacked any storage or shelving. Very impractical. Also the heavy glass doors were quite anoying to have to open each time to go to the bathroom. The most annoying thing was the lack of any cutlery, only 2 tiny coffee cups , a very small fridge, and nothing to wash dishes with. I don't mind that there was no housekeeping, however there needs to be cleaning stuff and extra soaps, shampoos etc.