"Our stay was amazing overall, but there were a few hiccups that disappointed our family. This has always been our go-to hotel because we feel safe, welcomed, and appreciated—and our dogs have always been welcomed, too.
This past weekend, the front desk employee was unfamiliar to us and wasn’t very friendly. When we arrived, she said our room would be ready in 20 minutes. I said that was fine and stayed at the counter with my ID out, thinking we could still complete the check-in paperwork. She told me, “You can go sit down,” in a tone that felt rude and dismissive. When I explained why I was still standing there, she simply said no.
We ended up waiting about 45 minutes. When we finally checked in, we learned that the elevator serving our side of the building was broken, so we had to use the stairs to reach our second-floor room. With three kids, two dogs, and a carload of belongings for a three-day stay, that was a significant inconvenience.
We still enjoyed our visit, but a warmer welcome and advance notice about the elevator would have made the experience much better. We will be back again, but we hope our next visit includes the warm, welcoming service we’ve always loved here."
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