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Reviews of Holiday Inn Express Hotel & Suites Defiance, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Defiance, an IHG Hotel
1148 Hotel Drive, US 24 & St Rd 66 On Juction, Defiance, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 154 out of 277 reviews" "
Rating 8 - Good. 83 out of 277 reviews" "
Rating 6 - Okay. 29 out of 277 reviews" "
Rating 4 - Poor. 5 out of 277 reviews" "
Rating 2 - Terrible. 6 out of 277 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed that there was no breakfast. The area was being renovated and was closed. Coffee in room was just ok.staff was very efficient and friendly.
Stayed 1 night in May 2024

8/10 Good

Jo A.

Had a standard room but it smelled like someone had smoked in there. I suffer from asthma & we do not smoke so I was quick to notice that.
Stayed 1 night in Apr 2024

4/10 Poor

The

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Quintin

Travelled with family, Business traveller
Liked: Cleanliness
Last minute I booked a room for two nights to attend a funeral. I looked on both the website and Expedia to make sure that the hotel had a pool and breakfast for my kids. When we got there the pool area was under construction, with a sign at the front desk saying sorry for the inconvenience, kinda wished that was disclosed online since that was the sole reason for my stay there, but you know it’s whatever. The next morning we had breakfast at 8, it was poor of quality as it was not freshly rotated out with new food yet and there were only 2 cars in the parking lot; this is relevant due to the fact that my room cost was $160 for that night and the hotel without a pool, but that did include breakfast, down the street was only $85 a night. The second night was not better, as my room cost increased to $170 but the car influx only increased by 4, it was on this day that I noticed that their designated smoking area was directly beside the gas main for the hotel. I also discovered this day, that the elevator has a slight lurch that maybe unsettling to some. Overall the rooms were clean and no signs of bed bugs, but the beds were uncomfortable and I’d recommend bringing your own pillows. Probably will not be returning to another holiday inn or their affiliates.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Abbi

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The smoke detector was falling out of the ceiling and the pool was cloudy
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Mar 2024

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Nishan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
The room was comfortable. However, the shower was filthy and there was someone’s hair all over the walls. The next day they did not clean our room. When it was brought to their attention they lied and reported it was due us posting a do not disturb note. This wasn’t true and very rude. We expected that they would accept responsibility not try to blame us.
Stayed 3 nights in Nov 2023

10/10 Excellent

Joanne

Stayed 2 nights in Nov 2023

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Renea

Travelled with family, Business traveller
Disliked: Cleanliness
Our restroom had private hair in the shower and on the floor. Could see it plain as day. Which made us then catious of everything.
Stayed 1 night in Nov 2023

10/10 Excellent

Kinsey

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for the handicapped
Room was very nice, but not as "accessible" as it should have been. There was no grab bar by the toilet. We asked about this, as I was afraid we had been put in the wrong room. We found out that we were in the accessible room, but when the room was remodeled, the new vanity didn't allow for grab bars. I was unable to close the bathroom door while in my wheelchair. The shower only had one small grab bar, too far from the locked-in soap dispensers. I felt like the accessible room was designed without consulting an actual handicapped person. The front desk staff people were very nice and listened to my concerns, there was just nothing they could do about it.
Stayed 3 nights in Sep 2023

10/10 Excellent

Miracle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing with the remodeling..
Stayed 2 nights in Sep 2023

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of dining areas near by.. Desk staff very friendly.. I did speak with (I believe a manager at desk ) re: a few issues with bathroom area and bfst. Would be nice if chair in room had foot stool. All in all a nice place!
Stayed 3 nights in Sep 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice updates
Updates look nice!
Stayed 1 night in Sep 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No general exhaust
The only detrimental thing i have is that the exhaust in the bathroom (general exhaust) was not functioning. And if it wasnt working in my room 302, then it effected other rooms as it is a general exhaust
Stayed 2 nights in Sep 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly Remodeled.
Went to visit son at college. The property has undergone a recent remodel and looks excellent. The staff is very friendly.
Stayed 1 night in Sep 2023

2/10 Terrible

Josephine

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible. Awoke to loud construction - first furniture being moved then roof replacement right above my room and outside my window. Awoke to a spider web right in my face. Brushed it away. Woke up later with spider bites on my left arm and fingers.
Stayed 1 night in Aug 2023

10/10 Excellent

Pete

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice Hotel, looks like recently refreshed.
Stayed 1 night in Aug 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

rini

Stayed 1 night in Jul 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean new room which was recently remodeled.
Stayed 3 nights in Jun 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

6/10 Okay

Adrian

Business traveller
Liked: Cleanliness
They need to get a better grip on the construction going on. I woke one night coughing due to the fumes from some product being used, I had to open my window & place a towel under the door. The coffee is bitter & weak, at the hour I left every morning there were no other options. They need to provide lotion. Slapping a new coat of paint is not renovation. Staff so-so.
Stayed 4 nights in Jun 2023

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
The breakfast had a broken pancake machine. And some of the omelets had been in the warmer for quite a while also most of the oatmeal was not made properly but also understaffed so it would be very difficult for the person taking care of the kitchen to do that and work the front desk
Stayed 2 nights in Jun 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to have a television guide available on the TV itself.
Stayed 1 night in May 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Jessica

Stayed 1 night in May 2023

8/10 Good

Christa

Stayed 2 nights in May 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick n very friendly,n our softball girls enjoyed the nice pool n new renovations look great.
Stayed 1 night in May 2023

10/10 Excellent

Christina

Stayed 1 night in May 2023

8/10 Good

Leslye

Stayed 2 nights in May 2023

10/10 Excellent

Shannon

Stayed 1 night in Apr 2023

10/10 Excellent

Nephti

Stayed 2 nights in Apr 2023

8/10 Good

Johanna

Stayed 1 night in Apr 2023

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

ChrisKatie

Stayed 1 night in Apr 2023

10/10 Excellent

karlo

Stayed 7 nights in Mar 2023

10/10 Excellent

Brian

Travelled with family, Travelled with group
Very nicely remodeled rooms
Stayed 2 nights in Mar 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place and pretty clean!! The breakfast was good too!!!
Stayed 1 night in Mar 2023

4/10 Poor

Tiffany

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Reservation was for one king, but we got two queens. Elevator and hallway smelled like weed.
Stayed 1 night in Mar 2023