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Reviews of Denali Park Village

2.5 out of 5
Denali Park Village
Mile Post 231, Parks Highway, Denali National Park, AK

Reviews

8.2

Very good

Rating 10 - Excellent. 91 out of 235 reviews" "
Rating 8 - Good. 85 out of 235 reviews" "
Rating 6 - Okay. 32 out of 235 reviews" "
Rating 4 - Poor. 23 out of 235 reviews" "
Rating 2 - Terrible. 4 out of 235 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Regina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Clean and well kept. Good service.
Stayed 1 night in Jul 2023

4/10 Poor

Shashank

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
The reservation was to pay at the property but the payment was charged at the time of reservation and they charged addition amounts which had to be disputed to get that back. Overall the room promised was facing river but was not and room had misty odor.
Stayed 1 night in May 2023
Response from Denali Park Village Staff on 9 Jun,2023
We thank you for your feedback and apologize that you were not satisfied with your stay. We do not offer river view rooms through Expedia and apologize if a river view room was your expectation. We would love to make it right if you chose to come back to stay with us!

10/10 Excellent

Mercedes, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mountains and river lake view are so wonderful!
Stayed 2 nights in May 2023
Response from Denali Park Village Staff on 20 May,2023
We're so glad you enjoyed the views while staying with us! We hope you stay with us again!

10/10 Excellent

Demetria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Denali Park Village Staff on 20 May,2023
Thank you for the 10 out of 10 score! Visit us again soon!

10/10 Excellent

Lynn

Liked: Cleanliness, property conditions & facilities, room comfort
Love Denali Park Village!
Great place to stay. Good restaurant and bar with specialty drinks. Plus a “Wake-up call” for the Northern Lights.
Stayed 3 nights in Sep 2021

8/10 Good

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not adjust room temperature (no thermometer). Was too hot and the only way to cool off was to open a window.
Stayed 2 nights in Sep 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough, not outstanding
Needs maintenance. Toilet, extractor fan, door locks, door frames. Food was good, most staff very friendly . Rooms are small and bathrooms tiny
Stayed 2 nights in Sep 2021

8/10 Good

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Front Desk on 14 Sept,2021
Thank you for your feedback!

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness
Poor quality both facility and service
The lobby of the main building and their ads were good looking to impress you to book. But the actual room was significantly inferior. Also there was no refrigerator in the room. The service was poor. Our main reason for travel was to view northern light. We put our name on calling list if there was northern light during middle of night. There was only one day and they didn't call us. Our trip was wasted. We have to go again spending thousands of dollar. They said we have to put our name every night bit the receptionist didn't tell us that. If we were told, we would have done this. Don't recommend this hotel to anyone.
Stayed 3 nights in Sep 2021
Response from Front Desk on 14 Sept,2021
Thank you for your feedback! I'm so sorry you missed the lights while staying here. If you'd like to further discuss any of the issues you experienced while staying here, please do not hesitate to give us a call.

10/10 Excellent

Kim Oden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel, the staff was very friendly especially the staff and the restaurant
Stayed 3 nights in Sep 2021
Response from Front Desk on 13 Sept,2021
Thank you for leaving us a review! We appreciate your feedback and are so glad to hear you enjoyed your stay.

10/10 Excellent

Chanh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Room very clean & staff are friendly
Stayed 3 nights in Sep 2021
Response from Front Desk on 13 Sept,2021
Thank you for leaving us a review! We are so glad to hear you enjoyed your stay. Come stay with us again soon!

4/10 Poor

Connie S

Travelled with group
Disliked: Staff & service
Disappointing stay
Very disappointing stay. When checking in for 3 nights clerk asked if we wanted to be notified about Northern Lights, of course we said yes. On a tour we were told by several they saw lights night before, we inquired at desk and they said you have to sign up daily but wasn’t told that. Our room had been updated a bit. New carpet, fairly new walk in shower but extremely loud. People above sounded like a heard of elephants every day and could even hear them talking. Doors slamming, floors squeaking, people walking in the building in general. We had to run the fan to drown out noise. Also, they provide an iron/board (??why) but no fridge. Very few outlets, had to put the tiny coffee maker and my phone charger on the floor. Would not stay again
Stayed 3 nights in Sep 2021
Response from Front Desk on 10 Sept,2021
Thank you for leaving us a review! We appreciate your feedback and are so sorry to hear that you were dissatisfied with your stay. We are constantly trying to improve the guest experience and have noted your complaints. If you'd like to further discuss any of the issues you experienced, please do not hesitate to give us a call.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021
Response from Front Desk on 10 Sept,2021
Thank you for your feedback- we are so glad you enjoyed your stay!

10/10 Excellent

Steve

Stayed 2 nights in Sep 2021

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were clearly working feverishly to keep up with the traffic. It was difficult for them to keep up with the crowds. The omelet maker was new and it wasn't clear that the eggs at the self serve table (breakfast) was the $25 breakfast.
Stayed 3 nights in Aug 2021
Response from Front Desk on 10 Sept,2021
Thank you for leaving us a review! We are so glad you enjoyed your stay and thank you for being understanding regarding our low staffing levels this season.

4/10 Poor

Subadesh Kanna

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Rooms in worn down condition, es
Stayed 1 night in Sep 2021

10/10 Excellent

Glenda M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, beautiful check-in, lobby, gift shop and restaurant. Staff was very accommodating.
Stayed 2 nights in Aug 2021
Response from F on 30 Aug,2021
Thank you for leaving us a review! We are so glad you enjoyed your stay. Come back soon!

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service
It was a neat facility with lots of rooms and cottages. It was a pretty view along the river. The restaurant wasn't open and the food choices were very poor. There was not a good breakfast available unless you like Starbucks for every meal. The bar had very limited hours and closed early. No one was very happy about the limited food available - it is a long drive or bus ride up there, and a 5-star meal would have been nice when we got there! No wildlife to see on the trails. There is not much to do there.
Stayed 3 nights in Aug 2021
Response from Front Desk on 28 Aug,2021
Thank you for your feedback! I'm sorry to hear you were dissatisfied with the food choices here on property- due to severe understaffing, we've had to limit a lot of our services. I'm so glad to hear that you enjoyed our location and got to go hiking! If you'd like to further discuss your experience, please do not hesitate to give us a call at the Front Desk.

10/10 Excellent

Jayshree S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Aug 2021
Response from Front Desk on 10 Sept,2021
Thank you for your feedback! We are so glad to hear you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to Denali National Park
Stayed 3 nights in Aug 2021
Response from Front Desk on 28 Aug,2021
Thank you for your feedback! We are so glad to hear that you enjoyed your stay here. Come back soon!

8/10 Good

Hari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, neat and quiet property. Well maintained. Most of the staff is friendly. The dining options on-site were slightly high priced. No microwave or fridge in any room.
Stayed 4 nights in Aug 2021

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Aug 2021
Response from Front Desk on 19 Aug,2021
Thank you for staying with us! We appreciate the feedback and are so happy to hear that you enjoyed your stay.

8/10 Good

LISA

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Won't recommend this hotel
The hotel is over price. Everything in the room is too old and not very comfortable. The hotel charged me $18 for train station shuttle which is too much for me. Someone in next door of mine used marijuana, which made me sick so I had to request changing my room.
Stayed 1 night in Jul 2021
Response from Front Desk on 14 Aug,2021
I'm so sorry to hear that you were dissatisfied with your stay. We welcome your feedback and are always striving to improve the guest experience. If you'd like to further discuss any of the issues you experienced, please do not hesitate to give us a call at the Front Desk.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Reviews stated it had laundry facilities. It did NOT. Food was overpriced.
Stayed 1 night in Aug 2021
Response from Front Desk on 14 Aug,2021
I'm so sorry to hear that you were dissatisfied with your stay. Thank you for your feedback- if you'd like to further discuss any of the issues you experienced, please do not hesitate to give us a call at the Front Desk!

8/10 Good

Jing

Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not worth the money- must have car
Not as described on the website. Way overpriced for the value. Another reviewer likened the rooms to a Motel 6 and I would agree. Tiny, old rooms with no circulation so smell musty. Provided floor fans to put in window, but have to shut windows at night since the sun doesn’t go down until after 10 pm and to keep out the outside noise. Walls are thin so loud hallway noise. My biggest disappointment is that Mt Denali cannot be seen from this area at all. This is an interior part of Alaska and while in the Denali National Park, the mountain is still 100 miles away and not visible except by plane. Biggest problem was staff shortages. The staff we encountered were all incredibly nice and helpful, but hotel was so understaffed that hardly anything was open. Meals were hard. The whole section with the Burger place, general store, and dinner theater were not opened this season. Only had the coffee shop, gift shop, and sit down restaurant and all of these had limited hours. The restaurant had limited seating. Two of our meals we grazed on snacks we had brought with. No restaurants within walking distance and hotel shuttle doesn’t run enough to be helpful or reliable. Also, nothing to do in area without car. No bike rentals, trails etc. Have to arrange outside excursions that provide shuttle service. Would not recommend.
Stayed 2 nights in Aug 2021
Response from Front Desk on 8 Aug,2021
Thank you for leaving a review- I'm so sorry to hear that you experienced these issues with your stay. There have been some extreme staffing restrictions this season and we weren't able to open our whole property, as stated on our website. Additionally, there are a number of trails within walking distance from our property- I'm sorry that you weren't able to do any of those. If you'd like to further discuss your stay, please do not hesitate to give us a call at our Front Desk.

8/10 Good

jimmy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Front Desk on 7 Aug,2021
Thank you for your feedback!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I guess it's one of the nicest properties for that area and short drive to the Denali. It was August and in the 80's and no AC or fans. No refrigerator, no microwave..nothing and the restaurant was closed ALL day on Monday so we didn't have any food to eat except at Starbucks...which their machine was broken. No business office, copier or fax we could use. It was located on a stream which was nice and their bathrooms were updated and the actual reception lodge was nice but that's about all I can say. I was shocked at their lack of COVID precautions. If you into rustic staying, then this is the place for you.
Stayed 2 nights in Aug 2021
Response from Front Desk on 7 Aug,2021
We are so sorry to hear that you were dissatisfied with your stay. Unfortunately, much of Alaska is not equipped with A/C as hot summers are very unusual for us. If you would like to further discuss any of the issues you experienced while staying here, please do not hesitate to give us a call!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it was right next to a river. There was a nice short trail along the river to explore.
Stayed 2 nights in Jul 2021
Response from Front Desk on 7 Aug,2021
Thank you for your feedback! We are so glad to hear that you enjoyed your stay.

8/10 Good

Joby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient and clean hotel to stay at Denali
The hotel was clean and very convenient. The rooms were also very nice with a river view. There is a trail behind the hotel and a deck to sit and enjoy the views. Very good experience overall.
Stayed 2 nights in Jul 2021
Response from Front Desk on 7 Aug,2021
Thank you for leaving a review! We are so glad you enjoyed your stay.

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge was lovely with a nice fireplace. There was a nice full restaurant as well as a cafe, which was open on the day the restaurant was not. The rooms were comfortable and it is set right on the Nenana River. There are beautiful hiking areas only a few feet from the lodge. There is transportation back and forth to Denali from the lodge. Friendly, helpful staff!
Stayed 2 nights in Jul 2021
Response from Front Desk on 7 Aug,2021
Thank you so much for your kind words! We are so glad you enjoyed your stay with us.

10/10 Excellent

Chaowei

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Apart from the property what we really liked is their staff. They will go extra miles to help you out and are very accommodative. In our case Hyde (and others too) were very accommodative and helpful. Thanks
Stayed 3 nights in Jul 2021
Response from Front Desk on 7 Aug,2021
Thank you for your feedback! We are so glad to hear that you enjoyed your stay.

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Front Desk on 7 Aug,2021
Thank you for your feedback! We are glad to hear that you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lodge with very friendly staff. Good restaurant on site. Rooms are clean. The front desk is super helpful with luggage transportation and tour guidance.
Stayed 2 nights in Jul 2021
Response from Front Desk on 7 Aug,2021
Thanks for your review! We appreciate the feedback and are so happy to hear you enjoyed your stay. Come back to Alaska soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is extremely friendly. They made phone calls in advance to notify the details. And special thanks to their flexibility in changing the booking date due to our change of travel plans. And the lobby is very comfortable for evening relax.
Stayed 1 night in Jul 2021
Response from Front Desk on 31 Jul,2021
Thank you so much for your feedback! We are so glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the serenity of the area in the mountains, food was short, but they weren't expecting such a full house. What we chose was very good!
Stayed 2 nights in Jul 2021
Response from Front Desk on 31 Jul,2021
Thank you for your feedback! We are so glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Jul 2021
Response from Front Desk on 31 Jul,2021
Thank you for your feedback! We are so glad to hear that you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River area
Stayed 1 night in Jul 2021
Response from Front Desk on 31 Jul,2021
Thanks for writing a review! We are so glad you had a great stay!

10/10 Excellent

Kalyana Pavan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Front Desk on 31 Jul,2021
We are so glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, mediocre food service
We loved our visit at Denali Park Village! We were limited on where to go since we didn't have a car and the shuttle is only a few certain times. We didn't realize reservations are pretty much necessary at the only restaurant here, so we ate m&m's and jerky from the gift shop for supper the first night. They didn't pack a spoon in our to-go breakfast. All that to say, the food service needs improvement, but the room was comfy and the shower fantastic!
Stayed 2 nights in Jul 2021
Response from Front Desk on 31 Jul,2021
Thank you for your feedback! We appreciate you taking the time to write a review and hope you'll be back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has a great ambiance and good restaurant
Stayed 3 nights in Jul 2021
Response from Front Desk on 22 Jul,2021
Thank you for your feedback! We are SO glad you enjoyed your stay!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
July 2021. People finally able to get out and travel. Staff was pressured . Hotel full. Paid top dollar for room 705. Horrible view of road, cars and tour busses. Rug in room dirty. Laid towels over it. Setting by River in mountains was the redeeming feature. Decent gift shop.
Stayed 3 nights in Jul 2021
Response from Front Desk on 22 Jul,2021
We're so sorry to hear that you were dissatisfied with your room- if you would like to further discuss any of the issues you experienced while here, please give us a call at the Front Desk! Glad you enjoyed the beauty of Alaska :)

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish i could change the evaluation categories: Beauty of surroundings: 10 our of 10! Graciousness of the staff: 10 out of 10 Areas to enjoy nature: 10 out of 10 Availability for food options: 4 out of 10. They existed. Breakfast- grab and go or very expensive buffet options. Lunch- grab and go only Dinner- sit down dinner only but limited seating due short staff This would not have rated so low except the night the restaurant was closed they provided a shuttle to the valley area where more restaurants were- which were all closed or required reservations. We had to chooze between subway or chinese. Ick. Another night we waited 40 minutes at the hotel restaurant to be told would be over an hour to be seated so we ordered to go and at on our beds. Just a bit frustrating. No fridge or microwave in room OR ON PROPERTY. They are doing the best they can with the short staff resources they have- so many staff members picked up extra duties and kept a smile the entire time.
Stayed 3 nights in Jul 2021
Response from Front Desk on 22 Jul,2021
I'm so sorry to hear about your dining experience here- thank you for being so gracious and understanding. I'm so glad you enjoyed the natural beauty of Alaska and hope you return soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
This place was a surprise. It covers a lot of ground and has a lot to offer. I can only assume pre-pandemic this was a super fun place. Currently, it is still bustling but at about half of what it could be. It has many amenities, restaurants, shops, outdoor spaces and all of this on a river. The restaurant is large and the food is good, maybe a bit expensive. The rooms are a bit dated but quite adequate. Plus, who spends their time in Denali in their hotel room?!
Stayed 3 nights in Jul 2021
Response from Front Desk on 21 Aug,2021
Hi Lisa, Thank you for leaving us a review! We are so glad to hear that you enjoyed your stay. You are correct in assuming that we're at about half-capacity- we've been doing our best during this pandemic and appreciate your understanding. Next time you come to Alaska, please come give us a shout!

6/10 Okay

Verified traveller

No fridge, microwave, air conditioning and standard amenities
Stayed 1 night in Jul 2021
Response from Front Desk on 22 Jul,2021
I'm so sorry you were dissatisfied with the amenities here at our hotel. If you'd like to further discuss the issues you experienced during your stay, please give us a call at the Front Desk!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This property had no pool or hot tub and NO AIR CONDITIONER. The room got stuffy so we opened a window and plugged up a fan but it's light outside, so it's hard to sleep. There is no refrigerator and no microwave. The restaurant on site was not open and there are no snacks at the gift shop.
Stayed 1 night in Jul 2021
Response from Front Desk on 22 Jul,2021
I'm so sorry that you were dissatisfied with your experience here- if you'd like to further discuss any issues, please give us a call at the Front Desk.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was our second stay here. Wifi was not great, unfortunately. Needed to figure out food as places on property closed before 10pm. Tough when you're out exploring the park or on excursions during the day. Dinner and ambience at the restaurant there was excellent and affordable. Glad we had a portable fan in our room. We needed it on warm days. One staff member at check-in did not know much about the area and promised to have another staffmember call us with answers to our questions. That never happened.
Stayed 2 nights in Jul 2021
Response from Front Desk on 22 Jul,2021
I'm so sorry to hear that no one contacted you to follow up with suggestions about the area. I hope you had a great stay in Alaska and appreciate your feedback!