2/10 Terrible
Verified traveller
21 Jul, 2022
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very plain not as pictured Poor customer serv
Booked a superior room. Was given a basic room. Woman checking me in said there were only two rooms left when I booked in. One room with a twin and one with a double. So clearly they over booked and put me in a basic room. She had difficulty with English so I didn’t bother going back to her after we were in the room.
I talked to the man at the front desk the next morning and asked to be refunded the difference between the superior room and the basic. He refused. I showed him pics of the room on my phone and asked him to pull up their website. He finally admitted they looked different but then wouldn’t just refund the difference. I asked to speak with the manager. He called the manager and the manager refused to speak with me. Then he said write your complaint down on this paper or reviews all over the internet I don’t care.
Check in was a mess and took forever. I just had to leave and go to lunch so we wouldn’t miss Spain lunch time and then finish checking in after lunch.
This was part of my check in experience-
When I checked in, I left my credit card at the desk for incidentals and went to use the bathroom.
When I came back she was entering the credit card to charge for the room
I had to explain to her I already paid on hotels.com
I showed her the receipt and had to show her several times before she agreed not to charge me again.
Reservé una habitación superior. Se le dio una habitación básica. La mujer que me registró dijo que solo quedaban dos habitaciones cuand
Verified traveller
Stayed 1 night in Jul 2022
