2 restaurants, breakfast, dinner served; American cuisine

Reviews of DoubleTree by Hilton Denver Cherry Creek

4 out of 5
DoubleTree by Hilton Denver Cherry Creek
455 S Colorado Blvd, Denver, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 700 out of 1481 reviews" "
Rating 8 - Good. 395 out of 1481 reviews" "
Rating 6 - Okay. 201 out of 1481 reviews" "
Rating 4 - Poor. 106 out of 1481 reviews" "
Rating 2 - Terrible. 79 out of 1481 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

6/10 Okay

Samira

Liked: Cleanliness
Stayed 5 nights in May 2024

10/10 Excellent

Sulliven Erik

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great facility with a fitness center and great walkability to various restaurants and shopping centers. The only problem I had was the parking charge that was tacked on.
Stayed 4 nights in May 2024
Response from Customer Service on 16 May,2024
Sulliven, thank you for your excellent feedback! We're delighted to hear you enjoyed the fitness center and the convenient access to local restaurants and shopping centers at DoubleTree by Hilton Denver Cherry Creek. Your comment about the parking charge has been noted. We're looking forward to welcoming you back soon!

8/10 Good

Steve, Colorado Springs

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a 1 day business trip. Hotel was businesslike, could've been a a bit friendlier. All else was good.
Stayed 1 night in May 2024
Response from Customer Service on 14 May,2024
Steve, it's wonderful to hear that you found DoubleTree by Hilton Denver Cherry Creek suitable for your one day business trip. We strive to keep a professional atmosphere, but we're sorry if it came across as not as welcoming as you anticipated. Your feedback helps us improve, and we'll certainly aim to add more warmth to our engagement. We're glad to know everything else met your expectations and we hope to welcome you back on your next trip.

10/10 Excellent

Chae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 9 May,2024
Chae, it's great to hear that you had a five-star experience at DoubleTree by Hilton Denver Cherry Creek. We deeply appreciate your rating and hope that we will have the good fortune of welcoming you back in the future. Safe travels!

10/10 Excellent

Rebecca

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Customer Service on 9 May,2024
Rebecca, thank you for your wonderful rating of DoubleTree by Hilton Denver Cherry Creek! We're thrilled to see that you had an excellent experience with us. We sincerely appreciate your feedback. We look forward to welcoming you back in the not too distant future.

2/10 Terrible

Dylan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Car window was smashed out in the underground parking lot.
Stayed 3 nights in May 2024
Response from Customer Service on 6 May,2024
Dylan, we sincerely regret to hear about your unfortunate experience in the parking area. We understand the severity of such incidents and it's something that we take utmost care to avoid. Regardless of where guests park, there's an expectation of safety and peace of mind that they ought to have. We welcome the opportunity for further dialogue if you'd be open to discuss this further. Please contact us directly at your earliest convenience.

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ice on my floor, the floor above or below me. Stain on head board, looked like bodily fluid. Stained curtains. Shower gel empty. Took 1.5 hr to get gel and towels. Want my money back. Self parking charge not disclosed in desription.
Stayed 1 night in Apr 2024

8/10 Good

Roberta, los gatos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice machines on the floors did not work, any of them. I had to go to the little market next to the front desk to get ice. Tiny Litt pellets that took quite some time to fill the bucket.
Stayed 1 night in Apr 2024
Response from Customer Service on 3 May,2024
Roberta, thank you for sharing your experience at DoubleTree by Hilton Denver Cherry Creek. The issue regarding the ice machines is regrettable and we've noted your comments. It's important for us to ensure that all features of our property are functional and convenient for our guests. Your feedback is valuable and it guides us to areas where we can improve. We trust the rest of your stay was comfortable and welcoming, and we hope to see you again soon.

6/10 Okay

SAMANTHA

Stayed 5 nights in Apr 2024
Response from Customer Service on 2 May,2024
Samantha, it seems your experience with us was a mixed one. We're a determined team, always striving for customer satisfaction. We do hope you'll give us another opportunity in the future to meet and exceed your expectations.

6/10 Okay

Michael

Travelled with partner
Disliked: Property conditions & facilities
Outdated rooms. Carpeted floors.
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May,2024
Michael, we appreciate your feedback. We're sorry to hear that aspects of your room did not meet your expectations. We are constantly working towards improvements, and your comments serve as valuable insight which aid in such tasks. Despite these issues, we hope you were able to enjoy your time in Denver. We would be thrilled to have an opportunity welcome you back for a superior future stay.

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, amenities
Hot and stuffy in room
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr,2024
Henry, thank you for sharing your experience at DoubleTree by Hilton Denver Cherry Creek. We are sorry that you found the room conditions uncomfortable. We aim to maintain the most pleasant environment for our guests and your feedback is invaluable in achieving this goal. We hope the rest of your stay was satisfactory and look forward to welcomng you back.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr,2024
Thank you for sharing your perfect rating with us, Samantha!It's wonderful to see how much you appreciated your time at DoubleTree by Hilton Denver Cherry Creek! We want everyone to feel right at home at DoubleTree by Hilton Denver Cherry Creek. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

2/10 Terrible

Cheryl, Johnstown

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself was fine. Check-out time is 11:00 am, so we were hoping to sleep in after a late night. Instead, we were awakened shortly after 9am by housekeeping staff (assumed since they were in the hallway when we left) knocking on the door and opening it. We had the safety latch in place so they couldn't open it all the way. Normally, we'd hang the do not disturb sign on the door but there wasn't one. It wasn't a pleasant way to wake up and shouldn't happen before check-out time.
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr,2024
Cheryl, thank you for providing feedback of your recent experience. We take your comments seriously, and we're sorry to hear about the interruption to your restful morning due to our team members' early visit. We will take this opportunity to ensure misunderstandings like this are not repeated in the future. We understand that having a "Do Not Disturb" sign available would have been beneficial in this situation. We appreciate your comments as they assist us in improving our guest services. We hope we can welcome you back under more positive circumstances in the future.

6/10 Okay

Alexis

Travelled with partner
Liked: Cleanliness
Beds are uncomfortable!
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr,2024
Alexis, we regret to hear about your discomfort during your stay. Every guest's comfort is highly important, and we're sorry the bed didn't meet your expectations. Your insights are valuable and could help improve our accommodation. We hope you'd still consider returning for a better overall experience.

6/10 Okay

TyShania

Travelled with group
Disliked: Amenities
Didn’t offer amenities, no microwave in room, there wasn’t a Mountain View,
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
We appreciate your feedback. It seems there were misses regarding certain amenities and room facilities. We strive to provide a comfortable stay which includes a variety of room options. Additionally, while not all our rooms offer mountain views, we encourage guests to request their preferred views at the time of booking. This critique will prove insightful as we look for ways to enhance our guest experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn't like was the marijuana store right across the street from the lobby, terrible smell when the front door opens, other than that my stay for two days was excellent.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Richard, it's delightful to hear that your two-day stay at the DoubleTree by Hilton Denver Cherry Creek was excellent. We sincerely appreciate your feedback regarding the nearby environment and your sensitivity to certain odors. Nevertheless, rest assured that your well-being and comfort remain our top priorities. We're thrilled that, despite this minor inconvenience, you had an overall engaging experience with us and we earnestly look forward to welcoming you back in the future.

8/10 Good

Brenton

Stayed 1 night in Apr 2024
Response from Customer Service on 8 May,2024
Brenton, thank you for your rating! At DoubleTree by Hilton Denver Cherry Creek, our goal is to provide an exceptional guest experience. We appreciate your feedback and look forward to welcoming you back soon.

4/10 Poor

maryam

Liked: Staff & service
Disliked: Property conditions & facilities
Room ac/heat did not work properly, shower leaked-but staff fixed it. Torn up old chair in the room. Disappointed in the room.
Stayed 4 nights in Apr 2024
Response from Customer Service on 18 Apr,2024
Maryam, we regret to hear about the issues encountered during your stay, such as troubles with the room temperature control and the condition of the room furniture. We value your report of these concerns and we're relieved our team members could assist with resolving some of them promptly. We understand your disappointment and we're taking your feedback to heart as we continuously strive to enhance our guest experience. We sincerely hope for the opportunity to welcome you back for a better experience.

10/10 Excellent

Stephen

Stayed 1 night in Apr 2024
Response from Customer Service on 6 May,2024
Stephen, a hearty thank you for your high rating of DoubleTree by Hilton Denver Cherry Creek. We're thrilled to know you enjoyed your stay. Please come see us again next time you're visiting Denver. Safe travels!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet and a good location
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr,2024
Theodore, we're thrilled to hear that you enjoyed the tranquil atmosphere and convenient location of DoubleTree by Hilton Denver Cherry Creek. We hope to welcome you back for another excellent stay soon.

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I really Enjoyed our stay. The beds were super comfortable and the staff was helpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr,2024
Taylor, it's gratifying to hear that you and your friend had an enjoyable stay at DoubleTree by Hilton Denver Cherry Creek. We're pleased to know that you found our beds to be ultra cozy and that our team members were able to assist you. Your positive feedback truly brightens our day. We eagerly anticipate your next visit.

10/10 Excellent

AmAsie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean,great service, awesome outside patio and location!
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr,2024
AmAsie, we're thrilled to hear that you enjoyed your stay at the DoubleTree by Hilton Denver Cherry Creek. We take great pride in providing top-notch service and pristine surroundings. We're pleased you were able to enjoy our outdoor patio area and found our location convenient. We look forward to your next visit!

10/10 Excellent

Riccaila

Liked: Cleanliness, staff & service
NA
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Apr,2024
Riccaila, we're thrilled to know you had a delightful stay at DoubleTree by Hilton Denver Cherry Creek. Your feedback is greatly appreciated and we can't wait to host you again in the future. Thank you for choosing us!

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only hotel i stay at in denver. Its clean and the staff is great.
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr,2024
Heather, thank you for your loyalty to DoubleTree by Hilton Denver Cherry Creek! It's delightful to know that our cleanliness standards and wonderful team members are appreciated. We're eager to welcome back our treasured guest on your next visit to Denver.

8/10 Good

Natalia

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked this property because it was listed as having a pool, however it’s an outdoor pool and was not open. Disappointing that Expedia included it as an amenity when not available.
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr,2024
Natalia, thank you for sharing your feedback. It's regrettable that your experience did not meet your expectations due to the non-availability of our outdoor pool. We understand it's frustrating to find out amenities you were looking forward to were not in service during your stay. At DoubleTree by Hilton Denver Cherry Creek, we strive to provide transparent communications regarding our amenities. We appreciate you bringing this to our attention and we will certainly work on a better way to communicate the seasonal nature of our outdoor pool. We hope that, despite this setback, you will give us another opportunity to serve you better in the future.

8/10 Good

Wilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine and clean, however, parking was my biggest issue. It personally doesn’t make sense to pay for parking when you’re paying to stay at a hotel. There is a car wash right next door which makes it noisy in the mornings, not a big problem just not pleasant.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr,2024
Wilton, it's good to know that you found DoubleTree by Hilton Denver Cherry Creek up to the mark in terms of cleanliness. We're sorry to hear about the hurdles you experienced regarding parking and noise. Offering paid parking helps us maintain its safety and condition. As for the external noise, we value your feedback and will take it into consideration. We hope that during future visits, your experience is nothing short of perfect.

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is what it is. Reliable, above average.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr,2024
Roger, thank you for your insights. It's great to know that you found the DoubleTree by Hilton Denver Cherry Creek dependable and commendable. We continuously strive to provide excellent experiences for our guests and your feedback is appreciated. We're looking forward to welcoming you back.

10/10 Excellent

Sylvia, Miami Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr,2024
Sylvia, it's wonderful to hear you had such a positive experience at the DoubleTree by Hilton Denver Cherry Creek. We appreciate your review and look forward to your future visits.

10/10 Excellent

Valerie

Liked: Staff & service, property conditions & facilities
Nice staff, comfortable.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar,2024
Thank you for the amazing rating, Valerie!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at DoubleTree by Hilton Denver Cherry Creek soon!Thanks again for leaving your feedback!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar,2024
Martha, we're thrilled you found the service at DoubleTree by Hilton Denver Cherry Creek to be excellent. We're committed to providing our guests with the best possible experiences and your positive feedback emphasizes that commitment. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Kendyl Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and in an area with nearby shopping if any essentials were forgotten. Overall a wonderful stay and staff were attentive whenever we had issues with the room assignment and keys.
Stayed 3 nights in Feb 2024
Response from Customer Service on 17 Mar,2024
Kendyl, it's wonderful to know that your stay at the DoubleTree by Hilton Denver Cherry Creek was enjoyable. We're thrilled that our convenient location and diligent team members were able to enhance your visit. It's reassuring to hear that any issues with room assignment and keys were promptly addressed. Thank you for your positive feedback, and we hope to welcome you back soon!

10/10 Excellent

Rusty

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the areas I needed to be and affordable
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar,2024
Rusty, it's wonderful to hear that the location of DoubleTree by Hilton Denver Cherry Creek was convenient for your needs and that you found our pricing to meet your expectations. We hope you enjoyed your time with us and are looking forward to your next visit.

4/10 Poor

Kyle

Travelled with family
Our room smelled like a feedlot
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar,2024
Kyle, we are truly sorry to hear about the unfortunate odor you encountered in your room. It's important to us that all our guests are provided with clean, comfortable, and welcoming accommodations. Your feedback is crucial to help our housekeeping team highlight areas that require more attention. We hope you'll give us another opportunity to serve you better in the future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, comfortable. Only complaint was an big, old, noisy HVAC unit that required frequent adjustments to maintain a desired temperature.
Stayed 2 nights in Mar 2024
Response from Customer Service on 7 Mar,2024
Thomas, it's delightful to hear you appreciated the cleanliness and comfort at DoubleTree by Hilton Denver Cherry Creek. However, it's unfortunate you had a situation concerning the HVAC system. Rest assured, regular checks and improvements are part of our ongoing commitment to enhance the guest experience. We look forward to delivering a seamless stay on your next visit.

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice with a great view. Coffee shop right next to hotel. Bed was comfortable.
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar,2024
Hilary, it's wonderful to hear you enjoyed your stay at DoubleTree by Hilton Denver Cherry Creek. We're glad you appreciated our well-appointed rooms with great views, convenient amenities like the nearby coffee shop, and comfortable bedding. We look forward to the opportunity to welcome you back for another splendid stay.

10/10 Excellent

Theodore H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk check in quick and easy.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar,2024
Theodore, thank you for your positive feedback. It's great to hear that you had such a pleasant experience at the DoubleTree by Hilton Denver Cherry Creek. Our team members work hard to ensure a speedy and effortless check-in process. We appreciate your comments and hope to see you again soon.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to food places. All of the rooms were really hot and wouldn’t cool down if you changed the temperature
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar,2024
Amy, we're thrilled to hear that our location at DoubleTree by Hilton Denver Cherry Creek offered convenience during your stay, with plenty of dining options nearby. Regarding your feedback about room temperature, we appreciate you bringing this to our attention. We continually strive to provide a comfortable environment for all our guests, and your experiences will serve as a valuable part of our ongoing improvements. We hope to welcome you back in the future for an even more enjoyable stay.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Staff, pleasant experience. Nice, quiet rooms
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Feb,2024
Paul, it's wonderful to hear that you appreciated the courteous team members at DoubleTree by Hilton Denver Cherry Creek. Thank you for noting the tranquility of our rooms and for sharing your pleasing experience. We're looking forward to your next visit.

8/10 Good

Gloria

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Everything was excellent
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb,2024
Gloria, it's delightful to hear that your stay at the DoubleTree by Hilton Denver Cherry Creek was marked by excellence. Thanks for your fabulous review. We strive to ensure all our guests have an enjoyable experience and it's wonderful to know we achieved this with you. We look forward to your next visit.

6/10 Okay

Abraham

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar,2024
Thank you for taking the time to submit this feedback, Abraham.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff!!
The front staff and restaurant were understaffed - but very efficient and accommodating! We ordered room service and the order wasn't right. We called the front desk and the manager brought up the missed items immediately. Very nice staff. Very comfortable room. Super clean.
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Feb,2024
Jill, it's great to know that you found our team members at DoubleTree by Hilton Denver Cherry Creek to be efficient and accommodating, and that you enjoyed the comfort and cleanliness of your room. We always strive to ensure our guests' satisfaction, and are thrilled that your room service issue was promptly addressed. We look forward to making your next stay even more enjoyable.

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Second time staying here. Would do again.
Response from Customer Service on 17 Feb,2024
Rolando, we're thrilled to know that you had a pleasant stay at DoubleTree by Hilton Denver Cherry Creek, and your return visit means a lot to us. Thanks for your continued support and we can't wait to welcome you back for another memorable experience.

10/10 Excellent

Caira

Stayed 5 nights in Feb 2024
Response from Customer Service on 18 Feb,2024
Thanks for the perfect rating, Caira! We can't wait to see you again soon for another amazing experience at DoubleTree by Hilton Denver Cherry Creek. Have a great day!

10/10 Excellent

LISA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet room, comfy bed, nice towels. Shampoo and body wash bottles in shower were empty. Breakfast waitstaff were very nice. Only issue is there is a weed dispensary and Adult Dance Bars across the street. Very little street noise audible indoors.
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb,2024
Lisa, it's terrific to hear you appreciated the calm atmosphere, comfortable bed, and quality amenities at the DoubleTree by Hilton Denver Cherry Creek. Our team is thankful for your kind words about them. We regret that you found the shower amenities to be wanting, and we assure you measures have been put in place to rectify this. Regarding your concern about the surrounding establishments, we understand that our location may not suit everyone's preferences. However, we're glad that the street noise didn't disturb your peace. We look forward to your next visit.

10/10 Excellent

Carlos, San Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very friendly employees.
Stayed 4 nights in Feb 2024
Response from Customer Service on 16 Feb,2024
Carlos, we're thrilled to hear about your enjoyable stay at DoubleTree by Hilton Denver Cherry Creek. We're glad our superb location and welcoming team members added value to your experience. Looking forward to your return visit.

2/10 Terrible

Lindsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find yourself a better option
Very disappointing. Building is run down. Parking garage is terrible, especially if you have a large SUV. Hotel has an add-on charge for everything. $14/night for parking. Breakfast is over $20. The staff is all new, and you can tell they don’t treat their employees very well. Rooms are run-down. Couldn’t adjust the heat/air in the room. Could smell cologne if the bed sheets. Added bonus was fire alarm going off at 7am. Will go across the street in the future.
Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Feb,2024
Lindsey, it's regrettable to hear about your experience. It seems there were several aspects that didn't meet your expectations, from the building conditions and parking facilities to additional costs. We understand the importance of a comfortable environment and it's unfortunate the room controls and freshness weren't up to par. Also, our team members are a crucial component of our operation and we continuously aim to provide them with an engaging work environment. The experience you've shared is not in line with our norms and we'll continue working hard on improvements. We value your feedback and hope for an opportunity to restore your confidence in the future.

10/10 Excellent

Ronald

Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb,2024
Ronald, it's wonderful to see such a high rating for DoubleTree by Hilton Denver Cherry Creek. We're glad our efforts to ensure a satisfying stay are reflected in your score. We look forward to your next visit where we hope to continue exceeding your expectations.

8/10 Good

Tamara

Travelled with family
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb,2024
Tamara, thank you for choosing the DoubleTree by Hilton Denver Cherry Creek. Your high rating indicates a positive stay and we're pleased about that. We're here to ensure your future visits are just as satisfying. We look forward to welcoming you back soon for another fulfilling experience.

10/10 Excellent

Tory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb,2024
Tory, it's a delight to hear that your experience at DoubleTree by Hilton Denver Cherry Creek was enjoyable. We're grateful for your support and look forward to welcoming you back.