Desk, free cots/infant beds, rollaway beds, free WiFi
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Reviews of Candlewood Suites Denver North - Thornton, an IHG Hotel

2.5 out of 5
Candlewood Suites Denver North - Thornton, an IHG Hotel
14362 Lincoln Way, Thornton, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 146 out of 301 reviews" "
Rating 8 - Good. 87 out of 301 reviews" "
Rating 6 - Okay. 33 out of 301 reviews" "
Rating 4 - Poor. 19 out of 301 reviews" "
Rating 2 - Terrible. 16 out of 301 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Dain

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Thank you for sharing your experience with us, I am so sorry to hear your stay did not meet your expectations. Please feel free to reach out at the hotel so I can learn more about your experience and how we can improve going forward.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check in with friendly staff.
Stayed 1 night in Apr 2024
Response from Candlewood Suites Team on 29 Apr,2024
Thank you for staying with us Adam, We hope to see yu again!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Candlewood suites team on 1 May,2024
Thank you for staying with us, we hope to see you again!

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Britney at the front desk was so helpful and friendly. I really appreciated her going above and beyond. Its very refreshing to have great customer service. So far everytime i have staued here everyone is so helpful. Kimberly included. Thank you all
Stayed 1 night in Apr 2024
Response from Candlewood Suites Team on 29 Apr,2024
Thank you for staying with us Krystal, we enjoy having you and hope to see you again in the future!

2/10 Terrible

Kendy

Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Thank you for sharing your experience regarding your stay, I am so sorry your stay did not meet your expectations. If you want to reach out to the hotel, I would be happy to discuss this further so we can improve going forward

6/10 Okay

Rachel

Travelled with partner
The room we stayed in smelled like grease. Like when someone makes burgers & that smell stays in the room.
Stayed 2 nights in Apr 2024
Response from Candlewood Suites on 15 Apr,2024
We thank you for staying with us, we apologize for the room smell and hope to see you again in the future for a better experience.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Candlewood Suites Team on 1 May,2024
Thank you for staying with us, we hope to see you again!

10/10 Excellent

Martha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and convenient to go to a meet.
Stayed 3 nights in Feb 2024
Response from Candlewood Suites Team on 29 Apr,2024
Thank you for staying with us, We hope to have you back soon!

10/10 Excellent

Kai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay is always a good one. They just need a Continental breakfast.
Stayed 2 nights in Mar 2024
Response from Candlewood Suites Team on 29 Apr,2024
Thank you for your feedback Kai, and thank you for staying with us, we hope to have you back soon!

6/10 Okay

Alicia

It was nice, clean, quiet and convenient. Jayce at tje front desk was super helpful and very friendly. The only down side was that the tv did not work. It made for an early night but, disappointing. We turned in early hoping to just watch a move and relax but, we’re not able to.
Stayed 1 night in Mar 2024
Response from Candlewood Suites Team on 29 Apr,2024
Thank you for staying with us Alicia, we are very sorry about the TV. We hope to have you back and give you a better experience.

10/10 Excellent

Timilynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The third floor did not seem to get hot water for showers. The property for the most was clean, but back by Ziggy's coffee in the landscaping, there were water bottles with yellow liquid and other trash.
Stayed 1 night in Mar 2024
Response from Candlewood Suites Team on 29 Apr,2024
Thank you for staying with us Tamilynn, We appreciate your feedback.

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the room and how peaceful it was
Stayed 2 nights in Feb 2024
Response from Candlewood Suites Team on 29 Apr,2024
Thank you for staying with us Ismael, we hope to have you back soon.

10/10 Excellent

Emilio

Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Kristine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Disappointed...our sink and shower did not drain properly. We alerted the front desk the morning we were going to be out all day, but the issue was not resolved. They apparently poured something down the drains, but it did not work. They should have stayed to be sure it was fixed.
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Feb,2024
Thank you so much for your feedback, I am so sorry to hear we were unable to resolve this issue at the time. I will work with my team and ensure this does not happen in the future.

10/10 Excellent

Ashley

Stayed 3 nights in Jan 2024
Response from Candlewood Suites Team on 1 May,2024
Thank you for staying with us, we hope to see you again!

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly enviroment.
Stayed 1 night in Jan 2024

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient place to stay, close to work during a snowy wintry weekend. Front desk staff was super helpful. Good food options nearby
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

4/10 Poor

Ronald

Business traveller
Liked: Cleanliness, staff & service
Not an awful place
Shower water wouldn’t get hot, seemed like the handle was put on backwards. Pet stains on floors and couches, bathroom sink faucet was extremely loose and moved everytime it was even barely touched. Not a bad overall stay, just some annoying inconveniences.
Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joyceleane

Stayed 4 nights in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is outstanding! I expected it to be run down & a mess because of the price - but when we checked in & saw our room - I was pleasantly surprised!! Definitely Recommend!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kewanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff was amazing.
Stayed 3 nights in Dec 2023

10/10 Excellent

Bruce

Pillows were great. Most motel pillows are terrible. Motel was clean and just a nice place.
Stayed 1 night in Dec 2023

8/10 Good

stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Refrigerator is rocking 2 inches room 309. Checking person had no gloves on changing the popcorn machine.
Stayed 1 night in Dec 2023

8/10 Good

Caralyn

Travelled with partner
Liked: Staff & service, property conditions & facilities
Doesnt have a hot tub has a miniature tiny ice maker in a locked room and
Stayed 3 nights in Dec 2023

4/10 Poor

Tre

Disliked: Staff & service
Did not get serviced on monday even though i requested at the disk before we left for the day and I asked for the drain in the shower to be fixed because it filled up with water during a shower and it did not get fixed. Overall below average hotel. Great location though.
Stayed 3 nights in Dec 2023

2/10 Terrible

Tre

Stayed 1 night in Dec 2023

6/10 Okay

Suzette

Liked: Cleanliness, staff & service, room comfort
The shower pressure was not good
Stayed 1 night in Dec 2023

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Brad

Liked: Staff & service
1st room had blood on sheets. The second room was nice
Stayed 1 night in Dec 2023

10/10 Excellent

Jaeyeol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residence suite room is very wider than other hotels rooms. and warm, quiet, safe hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Floyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023

10/10 Excellent

Weston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel domination
Solid staff- super helpful. Great place.
Stayed 2 nights in Nov 2023
Response from Kimberly Hernandez on 16 Nov,2023
We appreciate your feedback! Thank you for staying with us!

2/10 Terrible

Debra

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel was clean and staff was pleasant, the problems came when we got to our room the tv did'nt work so we decided to call the desk, well I discovered the room phone did'nt work so I had to go down to report that the tv and phone were'nt working. Staff send maintance to check tv got it working enough to watch a few programs. Then there was the noise from upper room constant but the phone was not working so we had an unpleasant night sleep and our stay was horrible.
Stayed 1 night in Nov 2023
Response from Kimberly Hernandez on 16 Nov,2023
We apologize about that, we have contacted expedia for you to get a refund on your stay. Again we apologize for the inconveniences.

6/10 Okay

Tara

Stayed 7 nights in Oct 2023

10/10 Excellent

Taylor

Travelled with partner
Liked: Amenities
Nice
Stayed 1 night in Oct 2023
Response from Katherine McQuade on 30 Oct,2023
Thank you, Taylor! I am so happy you enjoyed your stay and would love to have you come back and stay with us soon.

10/10 Excellent

Mary Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Denver!
Stayed 1 night in Oct 2023
Response from Katherine McQuade on 30 Oct,2023
Thank you, Mary Colleen! I am so happy you enjoyed your stay with us. Please come stay with us again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got a room with jet tub. We took off hey and it was filthy . Still did not work... It did not work and was told later it worked.
Stayed 3 nights in Oct 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff
Stayed 2 nights in Oct 2023

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. The gas station gets noisy.
Stayed 2 nights in Oct 2023

6/10 Okay

Jeanette

II
Stayed 6 nights in Oct 2023

4/10 Poor

Beverly

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The shower only room had a curved curtain rod with a curtain that allowed water to drip onto the floor. Impossible to tuck the shower curtain in. Unsafe wet floor. I also asked for extra towels which they did not have and was told they would bring them to the room which they did not. The toaster did not pop up on its own resulting in burnt toast.
Stayed 8 nights in Sep 2023

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Great staff. Convenient to shopping and dining...
Stayed 2 nights in Sep 2023

4/10 Poor

Meg

Travelled with family
Disliked: Property conditions & facilities
Location was great and convenient to tue freeway. The floor was super creaky. The refrigerator made an obnoxious rattling sound all night. There was hair on the floor. Parking was ample and felt safe.
Stayed 2 nights in Sep 2023

8/10 Good

ANA C

Liked: Cleanliness
Convenient for long stays
The hotel is very convenient for long stays, since it has a full kitchen equiped with everything you need. But it looks a little old, the armchair in my room was torn and the carpet seemed old... But the room was quiet and comfortable. One thing I did not like was the size of the window. It was small making the room not letting in much light. Room service is provided weekly.
Stayed 2 nights in Sep 2023