Indoor pool, pool loungers

Reviews of Hilton Garden Inn Denver Union Station, CO

3.5 out of 5
Hilton Garden Inn Denver Union Station, CO
1999 Chestnut Place, Denver, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 661 out of 1056 reviews" "
Rating 8 - Good. 235 out of 1056 reviews" "
Rating 6 - Okay. 84 out of 1056 reviews" "
Rating 4 - Poor. 51 out of 1056 reviews" "
Rating 2 - Terrible. 25 out of 1056 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Clarksville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay that had everything I needed. It couldn't have been more convenient, as it is just a short walk from Union Station.
Stayed 2 nights in Apr 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great service, very attentive and helpful.
Stayed 1 night in Apr 2024

6/10 Okay

Cameron

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Marcia, Palmetto

Travelled with family
Liked: Amenities
Convenient and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Apr 2024

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay , Thank you ! Room was great . Location perfect.
Stayed 4 nights in Apr 2024

10/10 Excellent

Diane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front end staff and restaurant staff were all great..very friendly and helpful. Made good recommendations when asked. Very comfortable beds. Really couldn't hear the traffic outside. Hotel location is close to shopping and eating and sports stadium..all very walkable. Great experience!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to food and drinks
Stayed 1 night in Apr 2024

4/10 Poor

Farzdeep

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Yulunda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and centrally located!
Stayed 1 night in Apr 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quick access to all you would want to do in LoDo.
Stayed 1 night in Apr 2024

10/10 Excellent

Jay

Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the easy proximity to RiNo and also to Union station area. The staff was friendly and valet was very convenient with unlimited in and out from the parking garage. Our kids enjoyed the pool. I think the chemical balance was pretty high on the chlorination, but it was good to have an indoor pool for the early spring season.
Stayed 2 nights in Mar 2024

10/10 Excellent

Martin

Stayed 1 night in Apr 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. Great rooms. We should have used the valet parking [we did on our return trip to catch the train in Denver], and got caught by the parking brigade -- what city street sweeps twice a week? Read the signs carefully! Note that valet parking is at considerable cost (list $49/night), so if you can put off renting a car, do so, this part of Denver is very walkable and transportation is plentiful. Ate at Woody's, and while it wasn't what it should have been for one of us, they agreed and comped us that meal and apologized profusely. Our starters and other meal was fine, and we appreciated their understanding.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Denise, Covina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're ever looking to stay in Denver this is the place to stay. Convenient location, walking distance to grocery stores, union station and Coors Field. The restaurant that is attached was a big plus when looking for something to eat.
Stayed 3 nights in Apr 2024

8/10 Good

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how peaceful it was even though it was downtown. I think if they had a little shuttle that would take a certain distance from the hotel would be really helpful! Save some money on Ubers and transportation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Close to coors field
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay and awesome staff
Stayed 1 night in Apr 2024

10/10 Excellent

andrea

Travelled with partner
Great location next to ballpark.
Stayed 1 night in Apr 2024

8/10 Good

Jerry L

Travelled with family
Liked: Amenities, property conditions & facilities
Friendly and very helpful
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr,2024
Dear Jerry,Thank you for choosing to stay with us at Hilton Garden Inn Denver Union Station. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. The pleasure was all ours, and we hope you'll choose to visit us again soon.Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Julie, Hazelwood

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were mixed in their friendliest and customer service skills. River was great and the others seemed uncaring and offish. They do not have coffee available all the time. They seem short staffed. Parking is valet or get your car vandalized. It's $50 bucks a day! Breakfast is $32 a day. Kinda high rates after the price you already paid.
Stayed 4 nights in Mar 2024
Response from General Manager on 5 Apr,2024
Dear Julie,Thank you for being our guest at Hilton Garden Inn Denver Union Station. River is a valued team member, and she'll be delighted to learn she left a memorable impression on you. While we understand your thoughts on parking, please know you can review our published rates online before making a reservation. That said, your comments are appreciated, and we'll focus on delivering the friendly service we strive for. It was a pleasure to have you, and we hope to welcome you back soon for a truly exceptional stay.Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

Woody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a really great location. Easy walk into LoDo and Coors field. Also just blocks away from the South Platte River Park.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr,2024
Dear Woody,Thank you for choosing Hilton Garden Inn Denver Union Station! We're glad our location was ideal for your trip, and we look forward to seeing you again soon.Warm Regards,Daniel DohnerGeneral Manager

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is only four blocks from the Amtrak Union Station in Denver. Gave us a great opportunity to hike all over downtown.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr,2024
Dear Ken,Thank you for choosing Hilton Garden Inn Denver Union Station! We're glad our location worked well for your trip, and we look forward to seeing you again the next time you're in the area.Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

Alondra

Stayed 3 nights in Mar 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, clean and safe. Only complaint would be no breakfast.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr,2024
Dear Christy,Thank you for choosing Hilton Garden Inn Denver Union Station and for sharing your delightful five-star review. We are thrilled you enjoyed our clean, comfortable accommodations. Please know that our Garden Lane Canteen provides breakfast for our guests seven days a week. We hope you'll come back soon and get the chance to try out all that our great property has to offer.Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

Sofia

Travelled with group
Liked: Cleanliness, property conditions & facilities
The location was great! Just walking distance to union station
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr,2024
Dear Sofia,It was a pleasure hosting you at Hilton Garden Inn Denver Union Station! We're glad our location worked well for your trip, and we'd be delighted to have you stay with us again should you be back in the area.Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

Gibor

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location!
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr,2024
Dear Brittany,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you loved the location, and we're excited to host you again at Hilton Garden Inn Denver Union Station!Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Margaretha

Liked: Cleanliness, staff & service, amenities
Närheten till Union Station
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar,2024
Dear Margaretha,Thank you for your review! It's wonderful to know our convenient location was a highlight of your visit, and we appreciate you mentioning it to your fellow travelers. We hope to welcome you back the next time you visit Denver!Warm Regards,Daniel DohnerGeneral Manager

8/10 Good

HECTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandatory valet parking for $35/day was a surprise.
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar,2024
Dear Hector,Thank you for your high rating, we appreciate you taking the time to share your experience with us. While our valet prices are mentioned online, and we do not mention any other parking options, we apologize for any confusion regarding this amenity. We will keep your comments in mind as we improve, and we hope to deliver another five-star experience in the future.Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

Charles

Stayed 1 night in Mar 2024

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Trevor M

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Didn’t have hot water. Told the front desk and they said they will have somebody look at it. They never did.
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar,2024
Dear Trevor,Thank you for taking a moment to review your recent experience. We sincerely regret to learn of the inconvenience that you encountered and apologize for your disappointment with how your concerns were handled. Your feedback will be shared with the respective teams to ensure any necessary adjustments or repairs are made promptly and our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another opportunity in the future to provide you with a seamless stay worthy of a perfect rating. Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

Mark R

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. Clean safe place to stay close to Union Station
Stayed 3 nights in Mar 2024
Response from General Manager on 21 Mar,2024
Dear Mark,We were happy to provide you with clean, welcoming accommodations, and we're glad our location worked well for your trip. The next time you're in the area, please come see us again at Hilton Garden Inn Denver Union Station!Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel experience with a super comfortable bed.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar,2024
Dear Christian,Thank you for choosing Hilton Garden Inn Denver Union Station! Our team is delighted you enjoyed a comfortable stay with us and found our beds extra cozy. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Julianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hilton was amazing!!!! Clean, safe, convenient and a very friendly staff.
Stayed 3 nights in Mar 2024
Response from General Manager on 13 Mar,2024
Dear Julianna,We're so thrilled to know that you enjoyed your time with us and that our clean, safe, convenient accommodations left a positive impression on you! It would be a pleasure to host you again in the future. Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Nicolaus

Stayed 3 nights in Mar 2024
Response from Denver HGI on 12 Mar,2024
I'm so sorry to hear that your experience was negative. Would you mind providing some more detail so we can ensure these problems do not persist in the future?

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the room was too, except for the hairball over the shower wall. I also wish I knew the windows didn’t open. I like a little fresh air.
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar,2024
Dear Michael,We're so happy to know that our clean accommodations impressed you and that you had a great experience with us overall. Your feedback regarding the shower and the windows are gratefully received and we'll be sure to keep your comments regarding these matters in mind for the future. Thank you so much for the high rating and we hope to see you again soon.Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

Donna

Liked: Cleanliness
Stayed 2 nights in Mar 2024