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Reviews of The Benson Hotel & Faculty Club

4 out of 5
The Benson Hotel & Faculty Club
13025 E Montview Blvd, Aurora, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 183 out of 216 reviews" "
Rating 8 - Good. 13 out of 216 reviews" "
Rating 6 - Okay. 10 out of 216 reviews" "
Rating 4 - Poor. 5 out of 216 reviews" "
Rating 2 - Terrible. 5 out of 216 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th week in a row I’ve stayed here.
Stayed 4 nights in May 2024
Response from Clifford-GSM on 25 May,2024
We are super thrilled that you have found your home away from home and as you continue to book with us, know that we are grateful for your business and we hope that we will always be your hotel of choice while visiting Denver. Thanks again for staying with us and we look forward to having you again.

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Clifford-GSM on 24 May,2024
Thank you so much for your 5 star rating on your most recent stay with us. We are please that you found everything to your liking and we hope to have you as a guest with us again in the near future.Cheers,

4/10 Poor

Yahya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Liked the cleanliness and the bar service. Parking options are limited and expensive.
Stayed 3 nights in May 2024
Response from Clifford -GSM on 22 May,2024
Good Morning Yahya,Thank you so much for your most recent review as it relates to your most recent stay with us. We sincerely apologize for the inconvenience that parking may have caused during your stay as we do understand that can be an additional cost that depending on the length of stay can be pricey. We are a newer property and unfortunately, in this area due to limited parking there is no free parking which is something that our company is looking into.We hope to have you again with us with hopes that we have more options available.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean ,beautiful and safe.
Stayed 3 nights in May 2024
Response from Clifford- GSM on 21 May,2024
Thank you so much for your most recent review as we are pleased to hear that you enjoyed your stay with us. We strive on providing a unique experience for our guests.We hope to have you again soon and again thanks for staying with us.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! I’ve stayed here for 3 weeks straight and plan on doing many more. Clean, warm and friendly.
Stayed 3 nights in May 2024
Response from Clifford-GSM on 20 May,2024
Thank you so much for your review on your most recent stay. We are thrilled that you found everything here at our property to your liking and we hope to have you back with us again soon.We appreciate you and again thanks for staying at The Benson Hotel and Faculty Club.

10/10 Excellent

Sean, Fort Collins

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay except for the meals we had downstairs. A pasta meal so salty my husband who adds salt to everything said it was salt heavy. We then ordered a child’s pasta to go. It was so incredibly spicy I would have felt bad for any 4 year old eating it. The other adults in our group tried it and agreed the marinara sauce would rank with a Hot hot salsa sorta of heat. Hotel itself was excellent.
Stayed 1 night in May 2024
Response from Clifford-GSM on 19 May,2024
Thank you for taking the time to complete our survey and share your experience at The Benson Hotel and Faculty Club. We sincerely apologize for the Issues you had with our dining experience.We understand how important these aspects are to the overall enjoyment of your stay, and we regret that we did not meet your expectations on this occasion. Please be assured that we take your feedback seriously and are taking steps to improve the areas you mentioned in your feedback.We value your patronage and hope to have the opportunity to provide you with a more enjoyable and seamless experience in the future.

6/10 Okay

Anne-Marsha

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Clifford-GSM on 18 May,2024
Good Evening Anne,Thank you so much for you rating on your most recent stay. It appears that we missed the mark as it relates to exceeding your expectation and I would love to capture more details so that we can address all concerns that you may have.I look forward to hearing from you.Best,

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, I would stay here again in a heartbeat. I am very particular with hotels, and I couldn’t find a single issue. The room was very large and ready upon arrival. Everything was in working order and it was extremely clean, clean enough to allow our infant to crawl around. Staff was friendly, and the vibe was awesome. The website doesn’t mention this, but the self parking is available in the lot right across the street. It’s $25 for a day, but it’s very convenient.
Stayed 1 night in May 2024
Response from Clifford-GSM on 14 May,2024
Thank you so much for your review on your most recent stay us. We are pleased to hear that you enjoyed your stay with us. We hope to have you back again,Best,

10/10 Excellent

theresa joyce

Very nice property and room was gorgeous
Stayed 3 nights in May 2024
Response from Clifford-GSM on 12 May,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Annblue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Benson. The front desk staff was very helpful and attentive. The room was clean, comfortable , and quit with a great view out to the hospital campus. The breakfast we ordered at the restaurant was amazingly good with large portions. The only downside to staying here was the parking, with only valet parking $39 or a $25 a day lot across the street.
Stayed 1 night in May 2024
Response from Clifford-GSM on 12 May,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

helena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel close to the airport, the suites are spacious and stylish, it has everything you need for a comfortable stay. The best part is the bed and pillows are glorious! That’s the top of the stay, a well rest night!
Stayed 1 night in May 2024
Response from Clifford-GSM on 11 May,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.Best,Clifford-GSM

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel and rooms, staff and bar and dining facilities! Following a flight cancellation i chose to head here for an unexpected night stay, no regrets and i will be back!!!
Response from Clifford-GSM on 9 May,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Frank Hicks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Clifford-GSM on 10 May,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Emmajean, Lake Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees where nice and helpful and very welcoming
Stayed 2 nights in May 2024
Response from Clifford-GSM on 8 May,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

8/10 Good

Edward

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and unique
Stayed 2 nights in Apr 2024
Response from Clifford-GSM on 6 May,2024
Thank you so much for your review on your most recent stay. We are thrilled that you found everything here at our property to your liking and we hope to have you back with us again soon.We appreciate you and again thanks for staying at The Benson Hotel and Faculty Club.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Clifford-GSM on 6 May,2024
Thank you for your rating on you most recent stay with us here at The Benson Hotel and Faculty Club. We hope to have you again soon.

10/10 Excellent

Cedric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful property and amazing amenities. We thoroughly enjoyed our stay and the breakfast was delicious. I will definitely stay here again on my next visit to Denver.
Stayed 2 nights in May 2024
Response from Clifford-GSM on 5 May,2024
Thank you so much for your review on your most recent stay. We are thrilled that you found everything here at our property to your liking and we hope to have you back with us again soon.We appreciate you and again thanks for staying at The Benson Hotel and Faculty Club.

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the experience. The front desk lady was really nice. Her name started with an M. Bathroom was nice and shower was hot. Bed comfy. Food was good.
Stayed 1 night in Apr 2024
Response from Clifford-GSM on 2 May,2024
Thank you so much for your review on your most recent stay. We are thrilled that you found everything here at our property to your liking and we hope to have you back with us again soon.We appreciate you and again thanks for staying at The Benson Hotel and Faculty Club.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Clifford-GSM on 20 May,2024
Thank you so much for your review on your most recent stay. We are thrilled that you found everything here at our property to your liking and we hope to have you back with us again soon.We appreciate you and again thanks for staying at The Benson Hotel and Faculty Club.

10/10 Excellent

Vanessa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel very was nice, clean, and comfortable. It was conveniently located from the airport. The restaurant attached had good breakfast as well. Stayed for one night, definitely could have stayed for more if needed. Will return if I am ever back in Denver.
Stayed 1 night in Apr 2024
Response from Clifford GSM on 30 Apr,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Clifford-GSM on 28 Apr,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Bryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Apr 2024
Response from Clifford-GSM on 26 Apr,2024
Thank you for sharing a review of your recent experience. Our team here at The Benson Hotel and Faculty Club arecommitted to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here multiple times and love it. -please for the love of god put energy drinks in the convenience store in the lobby.
Stayed 2 nights in Apr 2024
Response from Front Desk Management Team on 24 Apr,2024
Hello Joshua,Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to have you back in the near future. Thank you for your suggestion, as we have listened. Energy drinks are available in our market, as of now. We hope to see you again soon.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! Beautiful hotel!!
Stayed 1 night in Apr 2024
Response from Clifford-GSM on 22 Apr,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

6/10 Okay

jackline

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was very clean.However the customer service regarding check in and check out was terrible.They gave us our room very late and at check out time didn’t cooperate with us eventgiugh we asked a few time for 15 minutes extension.Also the location is far from restaurants and shops.
Stayed 2 nights in Apr 2024
Response from Clifford-GSM on 22 Apr,2024
Good AfternoonThank you so much for you review on your most recent stay as we want to ensure each guest concerns are heard. It appears that during your stay we missed the mark to ensure a stay of excellence and from the entire staff of The Benson Hotel, we sincerely apologize.I will use this review as tool of reference for training to ensure that we are meeting the standard and providing a unique experience to each and every guest. Should you ever be in Denver again, look us up and I will be sure to get you taken care of. Should you have any question or would like to make a follow up with me directly, please reach out to the property directly and I will be more than happy to assist in any way that I can.

10/10 Excellent

valyncia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was my first time in Denver and I was completely blown away by the hotel! ALL the staff were amazing from the front desk to house keeping to valet! I will definitely be returning and highly recommend!
Stayed 3 nights in Apr 2024
Response from Clifford-GSM on 22 Apr,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Clifford-GSM on 22 Apr,2024
Thanks so much for your most recent rating. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Very comfortable stay.
Stayed 1 night in Apr 2024
Response from Clifford-GSM on 22 Apr,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

antoine

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 2 nights in Apr 2024
Response from Clifford-GSM on 22 Apr,2024
Thanks so much for your rating. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Annisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel conveniently located near UC Med
Stayed 3 nights in Apr 2024
Response from Front Desk Management Team on 16 Apr,2024
Hello Annisha,Thank you so much for your feedback! we strive for every guest to have a comfortable and effortless stay; we are happy to hear we were able to accomplish this for you. Thank you, again and hope to have you back in the near future.

10/10 Excellent

Ayana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and welcoming. The hotel was very quiet. Beautiful spacious room and a beautiful bathroom. I would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Clifford-GSM on 15 Apr,2024
Good AfternoonThank you so much for you review on your most recent stay as we want to ensure each guest concerns are heard. It appears that during your stay we missed the mark to ensure a stay of excellence and from the entire staff of The Benson Hotel, we sincerely apologize.I will use this review as tool of reference for training to ensure that we are meeting the standard and providing a unique experience to each and every guest. Should you ever be in Denver again, look us up and I will be sure to get you taken care of. Should you have any question or would like to make a follow up with me directly, please reach out to the property directly and I will be more than happy to assist in any way that I can.

8/10 Good

Inicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very peaceful. Disappointed that valet wasn’t really necessary being that the car was visible where we pulled up and parked. However there was a Spanish valet young man that was super nice and professional .
Stayed 2 nights in Apr 2024
Response from Clifford-GSM on 15 Apr,2024
Good Morning,Thank you so much for you review on your most recent stay as we want to ensure each guest concerns are heard. It appears that during your stay we missed the mark to ensure a stay of excellence and from the entire staff of The Benson Hotel, we sincerely apologize.I will use this review as tool of reference for training to ensure that we are meeting the standard and providing a unique experience to each and every guest. Should you ever be in Denver again, look us up and I will be sure to get you taken care of. Should you have any question or would like to make a follow up with me directly, please reach out to the property directly and I will be more than happy to assist in any way that I can.

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to hotel right by the hospital. Great place to relax to recover from a medical treatment. Will be back for sure.
Stayed 1 night in Apr 2024
Response from Clifford-GSM on 14 Apr,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and Syeeta at the front desk was very helpful! Would stay again.
Stayed 1 night in Apr 2024
Response from Clifford-GSM on 12 Apr,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me and my wife was in from Texas and we rented the Executive Fireplace Suite. The room and views were amazing. The room I rate 9.5 out of 10, the only reason for 9.5 is because TV options are limited. I like the size of the TV but maybe upgrade to a SmartTV with TV app capabilities with Netflix, Hulu, Apples TV and etc… Even if it’s a hotel cost to the customer I think those options should’ve available. My overall Rate is 9/10 and that’s due to parking, Valet is expensive and so is the parking lot & garage. If less rooms are booked than available valet parking spots that parking should be free….overall the place is beautiful, clean, safe, and Yes I will be staying again when I visit.
Stayed 2 nights in Apr 2024
Response from Clifford-GSM on 11 Apr,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Sandra Maureen Corbett

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the aesthetics of the hotel, from the velvet curtains (that close automatically), to the cozy areas to sit in the lobby.....it all created a great vibe while visitting the med school.
Stayed 3 nights in Apr 2024
Response from Clifford-GSM on 8 Apr,2024
Good Afterrnon Sandra,Thank you so much for your most recent review as we take great pride in know that you found your stay exceptional. I have passed along this information to our team and we hope to have you back in the near future.

10/10 Excellent

Saundra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the handicapped unit. Manager went above duty to get our car from valet parking at 5:15 in the am. We were due for cancer surgery that morning of the 15th would stay again if need be.
Stayed 2 nights in Mar 2024
Response from Clifford-GSM on 30 Mar,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.Best,

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2024
Response from Clifford-GSM on 15 Apr,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Venkatesan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Clifford-GSM on 14 Apr,2024
. Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again

10/10 Excellent

Shelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! This is a new hotel and the experience far exceeded my expectations. I stayed in the two room suite. It has a luxurious bath room (huge tub and a walk in shower) and a full kitchen. What really cool are the options for working. There is a desk in the bedroom or you can work on the kitchen island which has three bar stools.
Stayed 1 night in Mar 2024
Response from Clifford-GSM on 25 Mar,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. I have taken your feedback and will share with our management team as we take all feedback to ensure improvement on all aspects of the guest experience. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.Best,

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel for an adult getaway! Comfortable beds and clean rooms. The staff was very friendly!
Stayed 1 night in Mar 2024
Response from Front Desk Management Team on 24 Mar,2024
Thank you for your feedback! It was a pleasure having you with us. We hope to see you again in the near future.

10/10 Excellent

Barb

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the proximity to UC Health. Hotel is clean, comfortable, and the restaurant was good
Stayed 1 night in Mar 2024
Response from Clifford-GSM on 15 Apr,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.Best,

10/10 Excellent

Eric

Stayed 2 nights in Mar 2024
Response from Clifford-GSM on 11 Apr,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff. Great location
Stayed 3 nights in Mar 2024
Response from Clifford-GSM on 17 Mar,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Management Team on 4 Apr,2024
Hello Ashley!Thank you so much for your feedback. We are happy to hear that you enjoyed your stay and we hope to have you back in the near future. Best Regards,

10/10 Excellent

paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clifford-GSM on 7 Mar,2024
Thank you so much for your most recent rating from your stay with us here at The Benson Hotel. I will be sure to share this with our team and we hope to have you stay with us again.Best

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel in the University area.
Stayed 2 nights in Feb 2024
Response from Clifford-GSM on 4 Mar,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.

8/10 Good

Jared

Stayed 1 night in Mar 2024
Response from Clifford-GSM on 25 Mar,2024
Thanks so much for your feedback. It makes our day hearing about how much our guest love our hotel and the great service they’ve received from our team. I have taken your feedback and will share with our management team as we take all feedback to ensure improvement on all aspects of the guest experience. We have passed on your review to our team and look forward to seeing you at The Benson Hotel and Faculty Club again.Best,

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, except for the room service. It took an hour to arrive and was cold. It was in a bag like I door dashed Dennys, coffee was really terrible, orange juice good. But the food was ok, no condiments like butter for the toast, which was slightly burned. I really thought for the caliber that this hotel was presenting in every category, that the room service would be top tier. Their restaurant is, I had breakfast there the previous morning and that’s why I was looking forward to the room service breakfast as a departure treat. I thought there would be tray service, but covid may have changed those expectations I don’t know.
Stayed 2 nights in Feb 2024
Response from Clifford-GSM on 2 Mar,2024
Thank you so much for you review on your most recent stay as we want to ensure each guest concerns are heard. It appears that during your stay we missed the mark to ensure a stay of excellence and from the entire staff of The Benson Hotel, we sincerely apologize.I will use this review as tool of reference for training to ensure that we are meeting the standard and providing a unique experience to each and every guest. Should you ever be in Denver again, look us up and I will be sure to get you taken care of. Should you have any question or would like to make a follow up with me directly, please reach out to the property directly and I will be more than happy to assist in any way that I can.

10/10 Excellent

Tanya

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Clifford-GSM on 1 Mar,2024
Thank you so much for your rating on your most recent stay with us. We are delighted that your stay was exceptional. I will be sure to share this with all staff to ensure they know of how their hard work paid off.We hope to have you stay with us again.