All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Kasa Downtown Des Moines on 15 Apr,2024
Hi Michael, We are thrilled to hear that you enjoyed your stay at Kasa Downtown Des Moines and found it to be nice, roomy, and reasonably priced. Your kind words mean a lot to us, and we are glad that you had a pleasant experience with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful stay in the future! Best regards, Team Kasa
Great location for Event Center shows. Traffic noise outside to be expected - ear plugs provided was a plus!
The window was stuck open... took a lot of effort for 2 of us to close it.
The king size bed was very loud and creaky - any movement in the bed would wake you.
Mark
Stayed 1 night in Apr 2024
Response from Kasa Downtown Des Moines on 14 Apr,2024
Hi Mark, Thank you for choosing Kasa Downtown Des Moines for your recent stay and for taking the time to share your experience. We are delighted to hear that you found our location convenient for Event Center shows. We apologize for the inconvenience caused by the traffic noise and the issues with the window and bed. Rest assured, we will immediately work on fixing the window and addressing the bed noise to ensure a peaceful and comfortable stay for all our guests. Best regards, Team Kasa
Parking is not provided. This was our biggest issue. There are metered spots on the street with limitations and parking garages within walking distance, but the lack of parking was annoying. Otherwise the property was fantastic! Newly updated, clean and comfortable. We enjoyed our stay, but next time I will look for a property that includes onsite parking.
Diane
Stayed 3 nights in Mar 2024
Response from Kasa Downtown Des Moines on 14 Apr,2024
Hi Diane,We truly value your detailed feedback regarding the parking situation during your stay. It's delightful to hear that you found Kasa fantastic, newly updated, clean, and comfortable. We understand the inconvenience the lack of onsite parking caused you, and we will take this into consideration to enhance our guest experience further. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back for an even more enjoyable stay.Best regards,Team Kasa
10/10 Excellent
Chelsey
Travelled with family and small children, Business traveller, Travelled with group
Loved this property!!! Very clean, updated & big!!! Perfect for us!! Will be staying again!
Chelsey
Response from Kasa Downtown Des Moines on 24 Mar,2024
Hi Chelsey,We are absolutely thrilled to hear that you loved your stay at Kasa Downtown Des Moines! It brings us immense joy to know that the property's cleanliness, updates, and spaciousness made your experience perfect. We can't wait to welcome you back for another wonderful stay!Best regards,Team Kasa
10/10 Excellent
Patricia
Travelled with family
28 Jan,2024
Liked: Cleanliness, room comfort
Thank you!
Very clean, great location and owners were very responsive. Will definitely recommend to others!
Patricia
Stayed 2 nights in Jan 2024
Response from Kasa on 29 Jan,2024
Hi Patricia,Thank you so much for taking the time to share your wonderful experience at Kasa Downtown Des Moines! We are thrilled to hear that you found our property very clean and enjoyed our great location. It means a lot to us that you found our team to be responsive and attentive. We can't wait to have the pleasure of welcoming you back in the future!Best regards,Team Kasa
Response from Kasa Downtown Des Moines on 27 Jan,2024
Hi Allan,Thank you for choosing to stay at Kasa Downtown Des Moines! We're thrilled to hear that you had a great experience at our facility. Our team takes pride in providing exceptional service and ensuring that our guests have a comfortable and enjoyable stay. The location of our property is indeed convenient, allowing easy access to nearby attractions and amenities. We appreciate your positive feedback and hope to welcome you back for another wonderful stay in the future.Best regards,Team Kasa
Response from Kasa Downtown Des Moines on 22 Jan,2024
Hi Dan,Thank you for taking the time to share your feedback with us! We understand that having convenient parking options is important for our guests, and we appreciate your suggestion. Our team is always looking for ways to enhance our services, and your feedback will certainly be considered as we continue to improve. We value your loyalty and eagerly anticipate your return in the near future.Best regards,Team Kasa
10/10 Excellent
Terri
10 Jan,2024
Terri
Stayed 2 nights in Jan 2024
Response from Kasa Downtown Des Moines on 30 Jan,2024
Hi Terri,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
I give this place 5 stars very clean,comfortable and quite. Would stay there again loved it.
mary
Response from Kasa Downtown Des Moines on 9 Jan,2024
Hi Mary,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our property very clean, comfortable, and quiet. Providing exceptional experiences is our top priority, and your feedback reassures us that we are on the right track. We can't wait to welcome you back for another wonderful stay!Best regards,Team Kasa
Great property, clean, easy check in, amazing price
Noah
Stayed 1 night in Jan 2024
Response from Kasa Downtown Des Moines on 9 Jan,2024
Hi Noah,Thank you for your positive review! We're delighted to hear that you had a great experience at Kasa Downtown Des Moines. Our team takes pride in providing clean and comfortable accommodations at an amazing price. We strive to make the check-in process easy and hassle-free for our guests. We appreciate your kind words and look forward to welcoming you back in the near future.Best regards,Team Kasa
10/10 Excellent
Justin
Travelled with family
31 Dec,2023
Liked: Cleanliness, room comfort
Great spot in downtown Des Moines
Great place for us to have a family Christmas and enjoy downtown Des Moines. Would definitely stay there again!
Justin
Stayed 6 nights in Dec 2023
Response from Kasa Downtown Des Moines on 3 Jan,2024
Hi Justin,We're delighted you enjoyed your family Christmas stay at Kasa Downtown Des Moines and had a great time exploring downtown. We appreciate your kind words and look forward to hosting you again!Best regards,Team Kasa
8/10 Good
Jeremy
14 Dec,2023
Jeremy
Stayed 3 nights in Dec 2023
Response from Kasa Downtown Des Moines on 3 Jan,2024
Hi Jeremy,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa
10/10 Excellent
Sarah
3 Dec,2023
Sarah
Stayed 1 night in Nov 2023
Response from Kasa Downtown Des Moines on 5 Dec,2023
Hi Sarah,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
Response from Kasa Downtown Des Moines on 5 Dec,2023
Hi Amber,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
10/10 Excellent
Jennifer
Travelled with family
14 Nov,2023
Liked: Cleanliness, room comfort
Jennifer
Stayed 6 nights in Nov 2023
Response from Kasa Downtown Des Moines on 14 Nov,2023
Hi Jennifer,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
2/10 Terrible
Katey
Travelled with group
14 Nov,2023
Disliked: Cleanliness, room comfort
I couldn’t get in, they never gave me my accesss code so I didn’t get to stay.
Katey
Stayed 1 night in Nov 2023
Response from Kasa Downtown Des Moines on 14 Nov,2023
Hi Katey,We're truly sorry for the challenges you encountered with your recent reservation. It's distressing to hear that you could not access your accommodation due to not receiving the access code, and we sincerely apologize for the stress and disappointment this situation has caused. At Kasa, we strive to offer a seamless and enjoyable experience for all our guests, and it's clear that we fell short of this goal in your case.After carefully reviewing your booking details, we found that specific requirements, such as ensuring all occupants are of legal age, combined with unfulfilled pre-arrival check-in procedures, led to the unfortunate cancellation of your stay. We regret not being able to host you at this time. However, we sincerely hope to have the opportunity to welcome you back under better circumstances. Your comfort and satisfaction are paramount to us, and we are committed to improving our services to meet and exceed your expectations.Thank you for sharing your feedback and allowing us to clarify what transpired. Sincerely,Team Kasa
10/10 Excellent
Marcia
Business traveller
2 Nov,2023
Liked: Cleanliness, room comfort
The Best!!!
This was the best place I’ve ever stayed!!! Brand new, spotless, comfortable beds, relaxing, lots of room, great location for my conference. Great communication with a virtual desk. Will always book here when I’m back in town!
Marcia
Stayed 2 nights in Oct 2023
Response from Kasa Downtown Des Moines on 3 Nov,2023
Hi Marcia,We're glad that you had an outstanding stay at Kasa Downtown Des Moines. We take pride in offering clean, comfortable, and newly furnished accommodations and are delighted to meet your expectations. We look forward to welcoming you back soon!Best regards,Team Kasa
10/10 Excellent
Rick
10 Oct,2023
Liked: Cleanliness, room comfort
Beyond Expectations!
The whole process with Kasa Downtown Des Moines was fantastic! From the communication, to the check-in/check-out, to the accommodations provided. All were top-notch. Will be looking to stay there again when visiting Des Moines, again. Thank you!
Rick
Stayed 1 night in Oct 2023
Response from Kasa Downtown Des Moines on 10 Oct,2023
Hi Rick,We're delighted to hear that your experience with us at Kasa Downtown Des Moines exceeded your expectations. We look forward to hosting you again. See you soon!Best regards,Team Kasa
Response from Kasa Downtown Des Moines on 22 Sept,2023
Hi Yadira,We appreciate your positive review! It's wonderful to hear that you found Kasa Downtown Des Moines beautiful. Our team is dedicated to providing stylishly furnished, professionally managed units for business and leisure travelers. We look forward to welcoming you back soon!Best regards,Team Kasa
10/10 Excellent
Luke
22 Sept,2023
Luke
Stayed 1 night in Sep 2023
10/10 Excellent
Robert
14 Sept,2023
Liked: Cleanliness, room comfort
Stay No Where Else
Our first overnight to Des Moines, IA. When we go back, KASA every time!!!!! If you don't stay here, I'll feel VERY bad for you. I wish we had cause to stay longer. An extraordinary property.
Robert
Stayed 1 night in Sep 2023
Response from Kasa Downtown Des Moines on 14 Sept,2023
Hi Robert,Thank you for choosing Kasa Downtown Des Moines for your stay! We're glad you had an extraordinary experience. Our team strives to provide exceptional accommodations and service. We hope to welcome you back in the future.Best regards,Team Kasa
10/10 Excellent
ALEX
Travelled with group
28 Aug,2023
Liked: Cleanliness, room comfort
ALEX
Stayed 2 nights in Aug 2023
Response from Kasa Downtown Des Moines on 3 Oct,2023
Hi ALEX,Your positive rating inspires us to continue delivering the best experience. We look forward to welcoming you back next time. See you soon!Best regards,Team Kasa
6/10 Okay
Haley
18 Aug,2023
Haley
Stayed 1 night in Aug 2023
Response from Team Kasa on 8 Sept,2023
Hi Haley,Based on your rating, we realize we have failed to meet your expectations. We sincerely apologize if you had an unpleasant experience at our property, and we hope you can allow us to assist you with your concerns. You can share your feedback by contacting our Guest Experience Team at your convenience.Sincerely,Team Kasa
10/10 Excellent
Vicki
Travelled with group
14 Aug,2023
Liked: Cleanliness, room comfort
Vicki
Stayed 2 nights in Aug 2023
Response from Kasa Downtown Des Moines on 4 Oct,2023
Hi Vicki,Your review means a lot to us! It's feedback like yours that fuels our dedication at Kasa. We can't wait to be your host again!Best regards,Team Kasa
Response from Kasa Downtown Des Moines on 4 Oct,2023
Hi John,Thank you for your feedback regarding the parking and mattress. We apologize for any inconvenience caused. We appreciate your input and will use it to improve our services.Best regards,Team Kasa
8/10 Good
Jonathan
Travelled with family
27 Jul,2023
Liked: Room comfort
Gem in DT
Really nice apartment in downtown DSM. Well amenities and fun game room. Bed wasn't that comfortable but I could see others liking it
Jonathan
Stayed 1 night in Jul 2023
Response from Kasa Downtown Des Moines on 5 Oct,2023
Hi Jonathan,Thank you for choosing Kasa Downtown Des Moines! We're glad you enjoyed the apartment and amenities. We appreciate your feedback about the bed and will use it to improve our accommodations. See you back soon!Best regards,Team Kasa
We had an excellent stay at Kasas! It was super convenient being downtown Des Moines. We could walk to just anywhere we wanted to go. The room was clean and we maintained. Our service was excellent too.
Colin
Stayed 2 nights in Jul 2023
Response from Kasa Downtown Des Moines on 5 Oct,2023
Hi Colin,We're delighted to hear that you had an excellent stay at Kasa Downtown Des Moines. It's great to know that our location in downtown Des Moines was super convenient for you, allowing you to walk to anywhere you wanted to go. We appreciate your feedback and hope to welcome you back again soon!Best regards,Team Kasa
6/10 Okay
cesar
Travelled with family and small children, Travelled with pets
18 Jul,2023
I dont like the lack of parking
cesar
Stayed 2 nights in Jul 2023
Response from Kasa Downtown Des Moines on 8 Sept,2023
Hi Cesar,We apologize for any inconvenience caused by the parking situation. We understand the importance of parking and strive to provide convenient options. Your feedback is greatly appreciated as it helps us identify areas for improvement. We value your patronage and hope to have the opportunity to serve you better in the future.Sincerely,Team Kasa
10/10 Excellent
Mia
Travelled with family
9 Jul,2023
Liked: Cleanliness, room comfort
Great place to stay
The apartment was huge, clean and had all the things you need for a family stay (dishes, linen, trash bags, etc). The convenience of downtown and but very quiet.
Mia
Stayed 3 nights in Jul 2023
Response from Kasa Downtown Des Moines on 5 Oct,2023
Hi Mia,Thank you for your positive review! We're glad you enjoyed your stay at Kasa Downtown Des Moines. We take pride in providing spacious, clean, and well-equipped apartments for families and we're glad we met your expectations. We appreciate your feedback and hope to welcome you back in the future!Best regards,Team Kasa
10/10 Excellent
Matthew
6 Jul,2023
Matthew
Stayed 1 night in Jul 2023
Response from Kasa Downtown Des Moines on 5 Oct,2023
Hi Matthew,Your positive rating inspires us to continue delivering the best experience. We look forward to welcoming you back next time. See you soon!Best regards,Team Kasa
Property was very nice and gave my family plenty of room. My kids enjoyed the game room and it was easy access to a grassy area for our dog. The property was relatively clean. We found a stray wrapper on the floor and some hair in the bathroom, nothing major. The biggest downside to our stay was parking. None of the parking ramps within walking distance had availability the night we stayed. Street parking was available but confusing. Thankfully it was just a short overnight stay so we had to park for less than 12 hours.
Very spacious and clean. The game room was nice as well.
Derek
Stayed 2 nights in May 2023
10/10 Excellent
Ronda
Travelled with family
22 May,2023
Liked: Cleanliness, room comfort
Great downtown location
Great location and great complex. Liked game room and meeting room. Kitchen minimally stocked. Unit sleeps six but only dishes for four. Otherwise, everything else great.
Was a very clean and full equipped place, very cozy
Lissette
Stayed 3 nights in Jul 2022
Response from Team Kasa on 16 Sept,2022
Hi Lissette, Thank you for your positive review! We're glad you found our property clean, fully equipped, and cozy. We look forward to welcoming you back on your future travels to Des Moines. See you soon!
Hi Wilbert, thank you for sharing your positive experience. We look forward to having you back on your future travels to Des Moines!
4/10 Poor
Verified traveller
Business traveller
11 Apr,2022
Liked: Cleanliness
Disliked: Room comfort
Don't offer parking but there's a garage under it
Room 122 the bedroom was located right above the garage door it sounds like the garbage disposal is going off opening up then closing. Bed was nice sized but hard as a brick. The pictures of the room on hotels.com wasn't what we had it was way smaller with only one couch and small chair not for a tall guy. The pullout couch was small and super uncomfortable. Kitchen table was iffy sitting on very cheap so we just stood and switched out sitting on the couch. Barking dogs all night .
The good kitchen set up was nice and laundry room was very cool again not the setup we booked but overall very clean
Verified traveller
Stayed 2 nights in Apr 2022
6/10 Okay
Daniel
Travelled with family
1 Dec,2021
Liked: Cleanliness, amenities
Great location and the apartment was spacious and well appointed. The only drawback is the the walls of the bedrooms do not extend to the ceiling which made it noisy for those who were still in bed after others were awake and in the common area.
Daniel
Stayed 3 nights in Nov 2021
Response from Kasa Living on 3 Dec,2021
Daniel, We're glad to hear you enjoyed your stay with Kasa! Thank you for your thoughtful feedback. We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa
10/10 Excellent
Karen
Travelled with family
17 Sept,2021
Liked: Cleanliness, room comfort
Moving kid to college; parental units' sanctuary
Clean unit, friendly & clear communication, altogether a great experience!
Karen
Stayed 3 nights in Aug 2021
Response from Kasa Living on 24 Sept,2021
Karen, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa
10/10 Excellent
Nicole
2 Jun,2021
Liked: Cleanliness, room comfort
Very clean and modern great location overall perfect game room was closed only negative
Nicole
Stayed 3 nights in May 2021
Response from Kasa Living on 3 Jun,2021
Nicole, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa
I found the location to be idea. Place was very clean and stocked with everything needed to be comfortable. The only complaint I would have is the parking solution. There isn’t any parking for the building which we stayed, there was paid street parking only. I would of wished they would of included parking in a pass or something. Either then that I would consider to stay again.
Verified traveller
Stayed 4 nights in Mar 2021
Response from Kasa Living on 12 Apr,2021
We're glad to hear you enjoyed your stay with Kasa! Thank you for taking the time to provide us feedback on the parking at this property. We are always looking for ways to improve! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa
The room itself was absolutely beautiful! No parking on site but a few parking garages ($1/hour) close by. There were a few dogs in the room besides us that were loud on occasion. We found a lot of hairs on the linens and towels. Despite that, it was a very nice stay.
Verified traveller
Stayed 2 nights in Feb 2021
Response from Kasa Living on 22 Feb,2021
Hello!
Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We appreciate you letting us know about your experience so that we can improve in the future. We're glad to hear you enjoyed your stay with us, and we look forward to hosting you again in the future!
Wishing you safe travels! Kindly, Team Kasa
10/10 Excellent
John
Travelled with family
19 Jan,2021
Liked: Cleanliness, room comfort
John
Stayed 2 nights in Jan 2021
Response from Team Kasa on 19 Jan,2021
We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you save travels! Kindly, Name + Team Kasa
10/10 Excellent
Lisa, Iowa
Travelled with family
9 Aug,2020
Liked: Cleanliness, amenities
Spectacular stay! From the perfect location to the roominess and comfort, Kasa checked all the boxes! In the middle of a pandemic, it was great to be able to make our own food and even host a couple friends for dinner. This was an amazing stay and, We will be back!