"My stay at Tru by Hilton was unfortunately disappointing overall. The biggest issue was cleanliness. The bathroom was clearly not cleaned thoroughly before my arrival — there was hair throughout the shower and corners, grime buildup, cobwebs, marks on the bathroom walls, and the toilet itself appeared visibly dirty and unsanitary. I ended up having to clean parts of the bathroom myself, which was very off-putting.
The room itself was not terrible, and the hotel has a modern look, but the lack of cleanliness made it hard to fully enjoy the stay. Also, there was no microwave in the room, which was inconvenient.
I will say that every staff member I interacted with, including the front desk staff and the housekeeper I encountered while leaving, was very kind and pleasant. Customer service was not the issue at all.
I did take photos because the condition of the bathroom was surprising compared to what I expected from this brand."
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