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"Room is decent, safe in the room is broken. they’re extremely under staff. Upon arrival I requested a microwave, I called and checked with them in person at the lobby for 4 times. It took them more than 3 hrs to deliver the microwave up to my room. I have to say the staff at front desk is helpful, however he’s the only person around if you need help. The main reason we picked this hotel is the indoor pool. When we get there just to find out the pool water is super cloudy and no one is using it. It seems like they did not do a good job in the maintenance and keep it clean. We were afraid and did not want to touch the water in the pool. It was such a big mistake to have booked this place. I would not be going back there again. "

"room ac/heat didnt work. was hot all night. bellman left bags at front for 1 hour before i had to get them myself. pool heater didnt work, water was less than 70F"

"The staff were soooooo BOMB! They were so welcoming and professional. They provided us with good laughs and had that place moving like a well oiled machine during the Cardi B concert. I will definitely stay there again. There concession area was awesome as well."

"Great centralized location. Very comfy. "

"Came in for the Cardi B concert. The staff were very nice and helpful from the beginning. The lobby and room was beautiful! The breakfast was hot and good! I would deff stay again, it was so close to the CFG area! Thank you to Kevin and Shaktira (sorry if spelled wrong). They were soooo pleasant and welcoming! "

"The location was to the arena was perfect. Customer service could have been better. We had to move rooms due to the TV being broken. "

"Everything was great, except for our neighbors' headboard bouncing off the wall hard enough to bounce our headboard :)"

"First, I’d like to say the staff was great—no complaints there at all. Everyone was kind, helpful, and welcoming. However, the room itself was subpar. I understand this location is an older bank converted into a hotel, and while I can appreciate the nostalgia and character, it still felt very much like an old building in ways that impacted comfort. The carpet appeared extremely dirty, and the drapes did not seem clean. There was also an unpleasant smell coming from the kitchen area, particularly when opening the dishwasher and drawers. Additionally, the beds were uncomfortable, which made it difficult to get a good night’s rest. On a positive note, the breakfast was great and definitely appreciated. Unfortunately, I booked two nights through a third party but only stayed one night. The overall cleanliness and comfort of the room made it feel grimy, so I chose to check out early and move to another hotel. I give it 2 stars, unfortunately. "

"Clean an enjoyable "