"My stay at the candlewood suites got off to a rocky start. The room I had paid for 2 months in advance was not available when I checked in. I had been downgraded from a one-bedroom suite to a king room. Definitely this was not what I expected nor would I had paid for. they had sold my room to another customer that would be in the room. Two more nights. Though I had paid for four nights, I was only able to stay in the room I paid for in advance two nights. When I ran into trouble during check-in, I was instructed by the hotel's agent to call hotels.com for a refund on the two nights that I had to stay in the king room I did receive a refund even though it wasn't as much as I thought it should be."