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"It's a lovely hotel with a wonderful breakfast and amazing staff who all go out of their way to make your stay pleasant. The rooms are spacious and the beds are very comfy. A couple of issues were the musty smell in our room and the shower got the floors wet in the bathroom when taking a shower."

"Excellent staff and good servuce. Everything is perfect."

"A Perfect Welcome to Sri Lanka I stayed at the Galle Face Hotel in Colombo as my first stop after arriving in Sri Lanka, and it was the perfect place to unwind for a couple of days. The location right on the beach is unbeatable — relaxing, scenic, and a great introduction to the country. The rooms were extremely comfortable and beautifully maintained, offering everything I needed for a restful stay. What really stood out, though, was the staff. Everyone I interacted with was warm, professional, and genuinely eager to help. Their exceptional service made the whole experience feel effortless. Overall, Galle Face Hotel was the ideal start to my journey. I’d definitely stay here again and highly recommend it to anyone visiting Colombo."

"It’s the perfect spot to escape the chaos of the city. Plenty of dining options (although expensive) with high quality food. The level of service all around the hotel is over and above expectations. Gym, pool, all great "

"Room was spotless Staff very courteous and diligent in their approach "

"Perfect stay. "

"Staff are super helpful and friendly. Infinity pool was amazing. Convenient times for pool. Easy to navigate. Highly recommended "

"To be in the position where your children become unwell overseas is extremely stressful, we were fortunate however to experience a service at Shangri-la Colombo that went above and beyond my expectations of any accomodation. A particular mention to the chefs- particularly the head chef who prepared special meals to accomodate my 2 year old sons recovery, the restaurant staff, the hotel staff who daily asked of my childrens wellbeing & empathising being parents themselves. The volume of housekeeping we required was WELL above our quota but not once was there a single comment. A particular mention of the restaurant manager (Maki); who on one occasion upon seeing my level of distress experiencing this kind of event while being away from home responded- "while you are away from home, separated from your own family- you become a part of ours here", numerous occasions during our stay you offered if we required "absolutely any assistance" possible to simply contact you, this individual is an absolute asset to Shangri-la chain, i can't emphasize that enough, he was incredibly helpful. I realise there is a certain level of expectation when staying at higher end accomodation, this experience excelled above and beyond. I would without hesitation recommend any family stay here, it's especially when the unexpected occurs travelling this kind of support exceeds any monetary considerations. Thank you Shangri-la Colombo!!! ❤️🇱🇰"

"Housekeeping staff should get a better training room was clean towels missing almost everyday. Front office good Staff very friendly variety & taste of food excellent. Gym & sauna good. Concierge good. Pool area need a cosmetic treatment"