"Overall, we had a nice stay and would stay here again. My only complaints are related to our time spent at the pool. For starters, if you want a lounge chair and you don't want to spend $125 to reserve one, you better be at the pool at 8am when it opens. There are only a handful of lounge chairs that aren't saved for those who have reserved them. I was at the pool at 8:10am on Saturday and there were four chairs available. I grabbed one for me and one for my husband and was then told I couldn't save one for him, he had to be there. We paid for 2 nights in a suite, and I was being told I couldn't save a chair for him while he finished his breakfast. I was surprised to find that many of the chairs reserved weren't even people staying at the hotel, they bought a day pass to the pool. We decided to order lunch from the bar in the pool area and were told that they weren't taking any more orders because the kitchen was backed up but you also aren't allowed to bring in your own food. After about an hour I tried again and was able to order. The hamburger and edamame were great; the tacos were dry. They had DJ in the evening, and it was a weird vibe. Mostly a few people left over from partying, a few older people who weren't able to get a spot earlier in the day and families with kids and there was a DJ playing house music. It felt like they haven't figured out their identity or brand for the pool. The staff, however, were great!! The coffee shop and Orleans rest were delish."
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