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"Polite and courteous staff. Clean rooms and good food."

"Airport shuttle was very easy to find, comfortable and smooth drive. Breakfast was great."

"Historical property with poor room condition "

"It is always a pleasure to stay at the Serena. Your staff is superb! "

"The airport shuttle was easy to find. The internet stayed fast."

"Good for the price"

"Great stay - lovely service and beautiful grounds. Really enjoyed the food at the hotel."

"Very helpful and thoughtful staff. The outdoor space is very relaxing at night, the restaurant attached is very good (for local & Chinese cuisine with good prices). There are plenty of stores for shopping nearby. The genocide memorial, large market, and camp Kigali are very close. The area is quite safe although very busy in certain spots. The room is big, bed is big, and shower is good (good pressure and good temperature)."

"The overall ambience at the hotel was easy going and peaceful.Breakfast was varied and interesting. My room was spotless and the cleaners made some adorable shapes out of my towels when they changed them Only minor gripe was there was insufficient areas down in reception to either sit down and chat or do some work- unless you went to the onsite coffee shop."