"I asked for a non smoking room. The room used be a smoking room. Nicotine stain on the lamps and inbthe bathroom. I could still smell it. I didn't have an ice bucket and no cups. The bed was hard. Mold in the tiles in the bathroom. I was told when I checked in, this room was one of the best rooms. The desk agent stated she just loved that room. Well in my opinion they need to pay me for staying there!!!"