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"The room was clean, we had to leave early and staff was able to refund 2 of my nights stay with no fuss. Cleaning crew was amazing. "

"The breakfast menu was great. The staff was exceptional. "

"Great"

"The Fairfield Inn & Suites by Marriott South Hill is going through a renovation. With that being said, the hotel was clean and our room was spacious and comfortable. The staff were extremely friendly and helpful. The breakfast was absolutely fantastic! I have a gluten intolerance and for the past couple of months my husband and I have been moving from Upstate New York to Central Florida, and this was our final journey to Florida they were the only hotel that actually had gluten free pastries that I could have! There were only two hiccups while we were there but when we told the staff they were going to let the management know immediately. We would stay there again if we were in the area. The hotel by the looks of the work that was being done is going to look amazing!"

"Great"

"The rooms are clean & the staff if super friendly & welcoming!!!"

"First impression was the parking lot; it is rough and very uneven. We arrived at dark and there was one other person waiting to check in at the time, but no one was at the desk. She called the hotel several times with no answer and then someone finally came out to help us. I used a 3rd party site to book. The person said we had to out a card on file for incidentals, it was $100 and just a hold not a charge. We checked out before 6am the next day and left. We literally only slept, didn’t use a bath towel or anything. On Monday morning we were charged $100. We called and said we’d be refunded. By. Wednesday we still didn’t see the refund and were told that the person who charged it was not supporting be doing that (happened to others to) and that he was no longer with them. We finally received the refund on Friday, a week after we checked in. We now know why the hotel across the street was full and this one was not. We won’t be back! "

"this is an ok hotel, but the reason for the low rating is that when I walked into the lobby to check in it was just like I had entered the set of a Cheech and Chong movie. the smell of p*t would knock you down it was so overwhelming. I got a buzz waiting to check in. I could smell it all the way down the hallway and around 2 corners to our room, but fortunately not in the room. I don't know who is running this hotel, but that is just unacceptable."

"The breakfast was well below the level of inexpensive local hotels. Breakfast staff was slow paced and unmotivated. We expected more on this part. TV in room wouldn't turn on. The place was beautiful and we loved the history. Met nice people. "