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"I’ve stayed at this hotel many times and it is always a joy. This time the lock on our door was broken. We were supposed to have a room with the view of the city but they moved us to another room with a view of the roof. We could have waited hours for the locksmith and had the same room but my husband wanted to shower. They said it was an upgrade, but I have stayed at this hotel many times and know better. (And had booked an upgraded room for our friends that we’ve stayed in before) I didn’t want an upgrade anyway, just to enjoy the view. Anyway, the room was still lovely and the staff was helpful and polite. They tried to accommodate a situation that was largely out of their control. If it were my only time in Rothenburg I would have been very disappointed. As it was the room was nice, the bed was comfortable, the bathroom is great, the location is unsurpassed, the breakfast is good and I’ll still stay there again hoping for better luck next time. For the price and quality you really can’t get a better room in town and it’s still my favorite hotel there (I’ve stayed in others too) Side note - there used to be free parking associated with the hotel. One now has to book in advance. If you don’t or there is no room there is a parking lot outside the wall not far away that is very inexpensive and convenient. "

"Parking is a bit expensive and the €10 credit was not applied but aside from that the properly is good and comfortable"

"Perfect"

"Great breakfast menu. The service was excellent."

"Staff very rude or not helpful. Gave attitude of we were bothering them. We were told at check in we could charge breakfast to room. Lady at breakfast said no we couldn’t. Went to pay they said yes to charging to room. Lady at breakfast again said no. Finally they let us eat but we had to pay. Next day we just paid up front. Terrible attitudes. No phones in room to call front desk. If you needed towels or toilet paper you had to go to front desk to get it. Felt crappy having to take roll of paper from front desk clerk as they were checking in people "

"Breakfast was great but was ask did I wanted to include breakfast for the three days then learning at checkout it cost $38.79/day for food & 16.60/day for beverages I would have bought breakfast at another location "

"Room was mostly clean upon arrival, there was Air conditioning was alright but not the best. "

"Front desk was very nice, parking was a little hard to find but found it on accident lol over all great experience "

"Xxx"