Beach Resorts in Portland

"Great Hotel with a great location. Ubers and taxis are easy to get in this location and they were not expensive. Overall, it is a very nice property in a central location that makes getting around Kingston very easy. Our room was spotless, and I particularly enjoyed the oversized soaking tub in the bathroom. The included breakfast was delicious. Even though the hotel is lovely, I did encounter some service issues that were disappointing, especially coming from a 30-year career in the hospitality industry. On our first morning, someone attempted to enter the room at 7:30 AM without knocking. Ofcourse they didnot get in because the double lock was on along with the door chain. Later that morning, there was aggressive banging on the door by staff, which felt unprofessional. Additionally, I had a very unpleasant encounter at the beverage station where a staff member was quite rude and sarcastic when I was simply deciding on a drink. In a space where guests and staff share a narrow walkway, more patience and courtesy are required. On a positive note, several staff members were exceptional and truly understood hospitality. The front desk agent who checked us in, the bartender at the rooftop bar on our first night, and our waitress during dinner were all patient, professional, and kind. These individuals are the reason I would consider returning. With a bit more focus on consistent customer service training, this would be a 5-star stay."

"Very authentic Jamaican experience. Staff was very warm and friendly."

"Loved the view from my room. Staff were very welcoming "

"I had an excellent experience here and definitely plan on coming back again and again! The overall vibe and quality of the place are top-notch. There were just a couple of small things that could be improved for an even better stay: • Amenities: I wasn’t a huge fan of the provided body wash, so I’ll probably bring my own next time. • Comfort: The pillows were a bit too flat for my liking. The only real issue I encountered was during an early departure. Since it was during "dog watch hours," the gate was locked for vehicle access. I tried calling the office number, but no one answered. I eventually had to knock on the security room door several times before the guard was able to come out and open the gate. Despite that bit of friction at checkout, I really enjoyed my time here and look forward to my next visit!"

"I enjoyed the 3 days spent at this hotel,very close o the beach and to vist places of interest."

"I had such a great trip! Would like to stay at one of the renovated rooms next time though. But the beach is like no other and the staff are amazing! "

"It was amazing would love to stay again."

"Ideal location, walking distance to the town "

"Food was unavailable when on menu, subs as well. Food quality was good but lacking flavor. Spa service not available when booked. Couldn’t see the studio and no follow up from staff about seeing or using it. Beautiful and quite definitely relaxing. Close to many thing to do. "