Retalhuleu Department Holiday Rentals

"Amazing staff. Just unsafe railing and not finished with construction. "

"I was so lucky to get a last minute booking with them! The space is so cute and and might be one of the best views in San Juan. The entrance was a bit off the beaten path (hidden) but it’s a quick 10 minute walk to the art street. Staff was super attentive even during a black out we had. Very cute vibe too. "

"We had wonderful time! "

"Clean place, great host, close to the city"

"Check in policy is unclear. The cash policy is listed in FAQ but not noted in the auto message after booking or clearly displayed. It is also misleading when you’re required to leave a credit card for booking. Upon arrival I was told I had to make multiple transactions and my credit card company flagged it as fraud. I had use my limited international cellular service to contact customer service to resolve the issue. Then my room was infested with ants! They were in my bed and suitcase. I had to have my clothes washed. It took 3 days to speak to a manager who didn’t even cover my laundry service. He said this was an expected issue and he gave me Q100 restaurant credit. I expect some spiders but not ants all over the floor, getting into my suitcase and in MY BED."

"Aside from the room surpassing our expectations, the staff were the best. The receptionist helped us with transportation and the server at the restaurant was super attentive and the food was amazing. Last but not least the bartender makes the best cocktails. The hotel overall was the best out of all the ones we stayed at. They gave us vouchers for complimentary drinks. The area was in the middle of everything and the inside of it was beautiful. Highly recommend."

"Todo fue excelente, pero la amabilidad del personal hizo que fuese aún mejor. Regresaremos"

"Very nice hotel is in a convenient location in San Marcos close enough to the main road and the public dock. Solid restaurant and good customer service. Meals were good if not great. Scenic view of the lake. They did a nice job putting together transportation and activities for our visit. Just be aware that because it is in town you may hear some sounds like music and dogs close to bedtime but never after 10pm. I would stay again. "

"Clean room, excellent staff, lake view from room, beautiful garden"