"Very nice first impression. The hotel has a wonderful old-world character, with beautiful decorations and details dating back 150 years. The rooms are huge, with walk-in closets, newly renovated bathrooms, and even a TV built into the bathroom mirror. Unfortunately, there were several issues that took away from the experience. Our room had essentially no view, looking directly at the next building about 10 feet away. There were also very bright, reflector-style lights outside, and because the blinds were broken, we could not make the room completely dark at night. This was quite annoying. There was also quite a bit of dust in hidden areas, such as the window sills and the top shelves of the walk-in closet. We were given a room next to the elevator, so we could hear the elevator dings and the elevator itself passing by. Fortunately, the noise was noticeable but not too extreme. For a five-star hotel, I found the food pricing to be very reasonable. However, I would appreciate better-quality ingredients and less reliance on pre-made or boxed products. I would be happy to pay more for food that reflects the quality and standards expected from a five-star property. The staff were very polite, friendly, and helpful. Overall, I think the hotel has tremendous potential, but it needs a stronger management team and more consistent attention to detail to make sure these deficiencies are addressed regularly. A beautiful property with a lot of character."
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