Santa Cruz County Holiday Rentals

"Dirty, "

"Beautiful hotel "

"Room was clean. Hotel is local to all the spots."

"Rooms are mediocre. Staff is kind of dry."

"This place was magic. It was beautiful, clean and perfect location. Staff was helpful and amenities are amazing. I would stay here again 1000%."

"Front office person was wonderful. Room was bad. Sink faucet wouldn’t close properly (wasting water and making noise of water dripping), toilet wouldn’t flush properly. Bathroom light had no option to use without the fan which made it very noisy during nighttime use (for the rest of the people in the room who were sleeping). "

"Upon arrival, the service started off well. The gentleman at the front desk informed me that if I became a member, I would be able to check in early and receive free parking. Based on that, I decided to sign up. I was given a parking pass and we dropped our belongings off in the room before heading out to the board walk. First impression of room wasn’t delightful but we were in a rush. When we returned later that evening, I was able to examine it more closely—and that’s when things changed. The room did not feel clean at all. There were what appeared to be ketchup or possibly blood stains on the wall, along with noticeable dirt marks. Even worse, we found a gummy bear in the bed, which made it clear that the sheets had not been properly changed. That completely turned me off. I felt uncomfortable the entire night and barely got any sleep. Bracelet in chair. I brought my concerns to the front desk. Initially, I was offered free parking, which I already had, along with a $40 breakfast credit since I had become a member. Eventually, they refunded half of my stay, which I appreciated. However, I later realized that I was still charged for parking—despite being told it would be free. The hotel’s entrance and overall appearance are nice, but the cleanliness of the room was unacceptable. It honestly feels like the cleaning service needs to be reevaluated. There needs to be more pride taken in maintaining the rooms. At this point, I don’t feel like going through the hassle of cal"

"The room didn’t have a microwave, which was inconvenient since we were traveling with a small kid. The room smelled really bad—like someone had been smoking there before us. Parking should be free. Overall, not the vibe I expect from Hilton. But the staff was friendly."

"The rooms were very small but efficient a double double bed room? I haven’t seen a double bed in years! My biggest gripe is that the hotel is directly on the beach and boardwalk and didn’t allow us to take towels to the beach or provide separate beach towels. "