Souss-Massa Holiday Rentals

"We stayed at the hotel for 4 days. The hotel staff are extremely friendly and helpful, however the hotel itself I have issues with. The steam and sauna rooms were out of order for refurbishment. The bar was also closed for refurbishment. There was no prior notice of these closures. Also, the club next door play loud music until 5am and can be heard in the rooms. I complained to Expedia about all the above, but the hotel refused any compensation and lied about the facilities being closed. Not impressed at all!!"

"Beautiful grounds, pool area and beach access"

"The room was impeccably clean, the staff were AMAZING, bed was very comfortable. The only thing is there was occasionally a sewage smell coming through the bathroom and it was very difficult to be ok with this. But it didn’t really matter than that it really "

"Staff at reception was terrible in their manners and not helpful at all. Room was clean and lovely location. "

"Amazing hotel "

"Very good service and friendly environment. Compared to other all inclusive the food is good. Cleaners very good and facilities and location good. "

"Room was supposed to be a privilege room although looked nothing like picture was much smaller and balcony wall paint was coming off, air con did not work it just made the room hotter so had to sleep with patio door open all night. The pool bar was hardly ever staffed and a lot of people complained about this. In all bars drinks were served in paper cups, as never enough glasses left. There were never enough pool towels for people at the pool. Went to the spa which was not clean disgusting mould dripping from the roof into the heated pool. Food in Italian speciality restaurant was over cooked and dried out, Moroccan restaurant food was very bland. Main buffet was nice but repetitive. ended up with extremely bad stomach bug on last day which could have been down to the mould dripping in spa pool, or food who knows? The beach photos on the website bear no resemblance whatsoever to the sad row of beds on rocks with umbrellas propped up against the sea wall. When I queried with the staff in reception about the room we had received they were extremely rude and could not have cared less. All in all quite a disappointing experience and definitely would not rate 4 star as per Hotels . com website "

"Excellent service. Slimane at reception was excellent. But the WiFi is very poor "

"Very good "