"I booked two Studio Suites with two queen beds for my family of six. Since each suite also included a pull-out sofa bed, I realized one suite was enough for our one-night stay and asked to cancel the second room for a partial refund before checking in, but my request was denied.
To make matters worse, one of the two-queen suites I booked was unavailable due to a leak. Instead, the hotel gave us one two-queen suite and a much smaller king suite.
Overall, I was disappointed by the lack of flexibility and the fact that the hotel could not provide the accommodations I had reserved. If a room type becomes unavailable because of a maintenance issue, guests should be offered an equivalent or better accommodation—not a smaller room that does not match the original booking."
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