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"The hotel was beautiful but the reception staff were so helpful. It was not simple to travel to Turkistan from Shymkent. We had to travel back from Turkistan to Taskent border. The staff helped us to arrange a private car at a good price to reach the border safely."

"Was not told about the hotel amenities, shuttle if any, no welcoming information you'd expect from an American establishment. Room seemed like it was not well kept, stained chair, "

"Great location, friendly staff, very comfortable room, and good breakfast. Definitely would recommend staying there. Only negative was that the tile floor in the shower is pretty slippery (they should really replace the tiles with ones with better grip) but that is a minor point and everything else was great"

"It was okay hotel just it is old slightly far from the city center. For that price it is good"

"The hotel was gorgeous and very comfortable. The spa and pool was a bonus! I gave it a four because I had to call the desk 3 or 4 times to request basic items like extra toilet paper and extra towels because no one cleaned the room when I had requested it on day 2 of our stay. The staff was very friendly and helpful. I would stay again."