"My only real negative experience was with the front desk staff. The young men working were rarely available or seen. When I did approach one of them that our flat screen TV screen was very dirty (and did not get cleaned the first day) he said he would tell housekeeping to take care of it the next day (since it was the evening). I explained to him that I would be more than happy to take care of it myself, I just needed instructions on how he wanted that handled. He told me not to do it that housekeeping would take care of it. I told him that we would be in the room that evening viewing the TV and would like a clean screen to view, he told me that there was nothing to be done until the next day. And then he just looked at me. I was simply amazed, walked away, and using one of my own screen cleaning cloths I took care of it myself. I did not need someone to do it for me, I just wanted instructions on how the hotel wanted it done, wanting to take care of the equipment. Surprised by his cluelessness."
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