"I returned back to Douglas, for my sister in law's wedding. New I was going to stay at my favorite place, and as always, never disappointed. I was met with new staff at the front desk. Mr. Charles, who I got to know over the 3 days, I stayed. Was very helpful in every way. It's like the establishment didn't miss a beat, in the customer service department. The breakfast department, as well, had a new staff worker. Mrs Elizabeth, extremely kind and generous, while attending to what ever needs you have, was very impressive. I make this place my #1 spot for a reason. Who's ever reading this, I served 20 years in the Navy, and Foodservice and Lodging, was my specialty. When I write a critique it comes from experience, and what I always strive for with my staff in the military, and that was hightest degree of excellence."