Hotels with indoor pool in West Virginia

"I booked two rooms, each with two queen beds. Our rooms were on two entirely different floors. Check in was easy. The pool area was fine, but the floor tiles are extremely slippery when bare-footed. The lock on the fitness room was broken and just lying on the floor. The equipment there was fine, but there were no sanitizing wipes, cups for water, or tissues. The rooms themselves were fine. The stairwells were pretty dirty and looked like no one from the staff ever bothered to clean them. The breakfast was good and offered an excellent variety of food. It was constantly being replenished. When we returned from a baseball game on Saturday, all of our key cards had been erased. No one could access their rooms or outside doors. We had to go to the front desk to get our cards reset. There was no hot water beginning Friday night. There was no hot water all day Saturday. When I checked at 9:30 Saturday night, there was finally hot water. This was a pretty big issue because we were there for a baseball tournament. We were cold, wet from rain, and dirty from playing ball. We were unable to wash the chlorine off after swimming. I'm also wondering how the staff was able to prepare breakfast on Saturday without hot water. Amanda G was absolutely wonderful and so helpful! Another staff member, whose name I don't recall, was snippy about providing additional towels. I booked a room for 4 but only received 2 towels. Huh? I would not stay here again despite the great location. "

"The room was clean and the staff was kind. As 79 year olds, we were disappointed not having a bell hop or comparable aide. My husband uses an electric scooter and we usually enjoy someone assisting me assemble it and helping with our luggage. When my husband tried to help me, he fell in front of your hotel and needed help getting up. His back was wrenched as he was helped up by an employee. He cut his knee and his arm and was attended to by staff. We had been traveling for a while so had more "stuff" than usual. There were only three luggage racks, so had to wait for availability. When leaving, a nice young man who used to bell hop there kindly helped me carry the luggage from the room to the car. That should be standard practice for your "resort", not just the extra kindness of an employee forced to "add-on" to his duties. We were also surprised at the almost double price for a Saturday stay versus the rest of the week. We have always had a free room at the Belltera Resort in Indiana, considering the $ we spend at the casino. The breakfast wss good, but the eggs were cold. The casino had a lively atmosphere and although we lost, we had some fun wins along the way."

"Great place to relax and close to a lot of places to see"

"Yes…"

"Yes i loved staying there"

" My arrival was scheduled for a 4 o’clock check-in and they did not have a room ready for me till 545. They had no carts available at first to get my belongings to my room. They had no porters to help me get my things out of my car and onto a cart and I am handicapped, and there was only one handicap spot and I had to push a cart finally onto an elevator by myself to the sixth floor get it off, maneuver it down a narrow hallway and thank God one of the maids saw me struggling and helped me do that they have no porters available. The parking garage was dark and no security available, which may not bother some people, but since I was an older woman traveling alone I did not feel safe in the garage."

"It was nice and as expected. Nothing extraordinary and nothing to complain about either."

"Everything was great, except the rooms are poorly insulated when it comes to sound. I could hear the person above me sneezing during the night (4 times) and other noise that had me waking up often. That’s why I only give 3 stars and 3 stars isn’t good enough for me to stay there again."

"The lobby was nice but our room was very rundown. Mold on ceiling in bathroom and there was a wood shelf next to the shower that looked like they got from a thrift shop and it was in very bad condition. Faucet in bathroom was not installed correctly and was hard to turn off. Very disappointed. Definitely needs some room updates!"