Dear Katie, Thank you for your feedback, and we apologize for the inconvenience you experienced during your stay. Providing a satisfactory breakfast and clean accommodations are top priorities for us, and we regret that we fell short in these areas. Your comments will be addressed with our team to ensure improvements are made, and we appreciate your understanding. We hope you will consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Jay, Thank you for choosing Extended Stay America. We are thrilled you found our staff fantastic and that you had a great time with us. We prioritize providing exceptional service, and we are thrilled that we can meet your expectations. We appreciate your kind words and hope to welcome you back for another fantastic stay!Sincerely,Hotel Management

Dear Ruthie, Thank you for staying with us. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconvenience you encountered regarding housekeeping service and amenities. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. It was our pleasure to host you, and we look forward to welcoming you back to the area.Sincerely,Hotel Management

Dear Mark, We sincerely apologize for the disappointment you experienced during your stay. Your feedback about the cleanliness, odor, and drainage issue is concerning and will be addressed appropriately. We strive to provide a comfortable and welcoming environment for all guests, and we regret falling short of expectations. Your satisfaction is important to us, and we hope you'll reconsider and give us another chance to provide you with a better experience in the future. Sincerely,Hotel Management

Dear Debra, Thank you for your review. It is pleasant to know we met your expectations for a good hotel experience and that you enjoyed your stay. We are glad our associates made a remarkable memory during your time with us. Please revisit us, and we hope to be better on your next trip.Sincerely,Hotel Management

Dear Debra, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! However, we are sorry for your cleanliness issues and will treat them promptly. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Christopher, Thank you for your positive feedback on the check-in experience. However, we apologize for any confusion about breakfast timing and appreciate your understanding. Your insights regarding the selection and room updates are duly noted. We value your preferences and assure you that we continuously strive to enhance our offerings. Your feedback helps us in our commitment to providing an improved and satisfying stay for our guests. We hope to have the opportunity to welcome you again in the future.Sincerely,Hotel Management

Dear Erinne, We take pride in the genuine hospitality and level of service provided by our associates. It always brings us joy to see their efforts recognized and when guests share how welcome they felt during their stay. Reviews like yours reinforce the high standards we aim to meet for every guest. We were honored to have you as our guest at Extended Stay America, and we hope to see you again soon.Sincerely,Hotel Management

Dear Michelle, Thank you for your recent stay and for sharing your comments about our hotel. Please accept our apology for the service you received from our staff. We aim to provide the best customer service possible, and we regret not meeting this expectation. We do try to honor the room requests; however, there are times when we do not have the room unoccupied and available. We offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We will share your feedback with our front desk staff to ensure we communicate our services and amenities during guests' arrivals. Thank you for being our guest, and we hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Orlando Chavez, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Don, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. It is our goal to deliver excellent value at a great price, so it is wonderful to know this was your experience. We believe that fresh, comfortable accommodations and excellent customer service make us a perfect choice. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management

Dear Nikki, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Myron, Thank you for being our guest and informing us about your stay. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely, Hotel Management

Dear Adam, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our superb team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management

Dear Jeffrey, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We continuously strive to improve our services and amenities based on guest feedback. While we may not offer all the amenities of a higher-star property, we aim to provide clean and comfortable accommodations at competitive rates. Your comments will help us in our ongoing efforts to enhance the guest experience. Thank you for staying with us, and we hope you might consider us for future visits.Sincerely,Hotel Management

Dear Nuha, Thank you for including Extended Stay America in your travel plans and sharing your review. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. Traveling can be challenging enough, so we strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management

Dear Laurent, On behalf of our team, we appreciate you staying with us and providing a review. Our top priority is to ensure our guests have a comfortable and enjoyable stay with attentive and friendly staff. We apologize that your experience did not meet our high standards, and we have shared your feedback with our team to take immediate action. Your honest feedback is valuable as we strive to improve our services. We hope to welcome you back soon and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for choosing Extended Stay America and posting your thoughtful review. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests noticed their efforts. We also appreciate you recommending us to fellow travelers, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Shelby, Thank you for evaluating your visit and sharing your feedback. We genuinely value our guest's comments and opinions as we continually strive to improve our services and accommodations. We apologize that our in-room amenities did not meet your expectations. We agree some parts of our hotel are starting to show their age, and we are having the same conversation with our Brand leaders. In the meantime, our housekeeping staff is committed to keeping our facilities clean and well-maintained throughout our hotel. Therefore, we hope you enjoyed our services and facilities despite this issue. We hope you will return for a more pleasing experience next time you revisit our area.Sincerely, Hotel Management

Dear David, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Thank you for bringing this issue to our attention, and we apologize for the inconvenience this caused. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Thang, Thank you for choosing Extended Stay America. We were pleased to exceed your expectations during your visit to Canton. We appreciate you for being our guest, and if you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management