Dear Thomas, Thank you for your kind words! We're thrilled that our staff made such a positive impression on your stay. Providing exceptional service is our top priority, and we're glad to know that our team members exceeded your expectations. We truly appreciate your feedback and look forward to welcoming you back to Extended Stay America for another great experience soon.Sincerely,Hotel Management

Dear Marsha, Thank you for bringing these concerns to our attention. We apologize for the issues you encountered during your stay, including the dated appearance, mold in the sink, and cleanliness of the carpet. Providing a comfortable and clean environment for our guests is our priority, and we regret that we fell short in this instance. Rest assured, we will address these issues promptly to ensure a better experience for future guests. We appreciate your input and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management

Dear Letisha, Thank you for sharing your wonderful experience at Extended Stay America! We're delighted that Carlos made such a positive impression on your stay. Providing excellent service is our priority, and we'll surely pass along your kind words to him. We look forward to the opportunity to welcome you back for another exceptional stay with us!Sincerely,Hotel Management

Dear Dawn, Thank you for sharing your feedback. We apologize our hotel did not have the amenities you were expecting. We will take this opportunity to ensure that our front desk staff offers clear communications about our property. We have also noted your comments regarding the breakfast. We believe our guests deserve the best possible start to their day and are committed to making that happen. We appreciate your suggestions and assure you that we will continue to work towards enhancing our services. Thank you for being our guest, and we do invite you to stay with us again in the future.Sincerely,Hotel Management

Dear Jeremy, Thank you for sharing your recent experience with us. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management

Thank you for your feed back and stay safe.

Dear Nadallaina, Thank you for reviewing your recent visit to our hotel. We are glad that you had an enjoyable experience staying with us. However, we apologize for the inconvenience you experienced with the lack of parking spaces when you arrived and regret any disappointment caused by the unavailability of amenities. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you. It was our pleasure accommodating you, and we hope to see you again soon. Sincerely,Hotel Management

Dear Supriya, We would like to offer our sincerest apologies for failing to meet your expectations. Your business is highly valued, and we consider you our esteemed guest. We regret the unfortunate experience you had and hope that you grant us another opportunity shortly to demonstrate the exceptional hospitality that we are known for.Sincerely,Hotel Management

Thank you for your time and stay safe.

Dear Orlando, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. Also, we regret your disappointment with our breakfast selections. We will share your valuable feedback with the appropriate leaders to see how we can improve. Thank you again; we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Daryl, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we apologize that this was not your experience. Every detail should be focused on exceptional customer service and impeccable attention to detail in all areas of our property, and we appreciate valuable feedback.Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

Dear Jimmy, Thank you for being our guest and sharing your feedback. Please accept our sincere apology for the concerns you had with our front desk. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. The refund is deposited by check and usually takes a few business days. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincerely,Hotel Management

Dear Darren, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sincerely,Hotel Management

Dear Randall, Thank you for your positive review of Extended Stay America. We're glad the front desk staff was helpful during your stay. We understand that children can be curious, and we appreciate your understanding regarding the calls from your 4-year-old. We strive to offer competitive rates through our partnership with Expedia, and we're happy to hear that you were able to save money on your reservation. We value your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Kajuana, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind remarks about the need to update some areas of the property and the unpleasant smell in your room. We will address them to enhance the experience of our future guests. We look forward to welcoming you back again!Sincerely,Hotel Management

Dear Nacole, Thank you for choosing Extended Stay America. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled that you felt very comfortable just like being at home with us. We look forward to you joining us again soon!Sincerely,Hotel Management

Dear Angela, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Robert, Thank you for your recent stay at Extended Stay America. We are delighted you had a great experience throughout our hotel. We love what we do, but being recognized for a job well done is always nice. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely,Hotel Management

Dear Tanya, Thank you for sharing your experience with us, and we apologize for the numerous issues you encountered during your stay. We deeply regret the inconvenience caused by the lack of amenities, cleanliness issues, and disturbances. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable, and we hope to have the opportunity to provide a more satisfactory experience should you choose to stay with us again in the future.Sincerely,Hotel Management

Dear Armani, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our staff's hospitable service, we are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We are working with our housekeeping department to ensure this does not happen again. We hope you will consider a return visit to show you the improvements we made based on our guest's feedback.Sincerely,Hotel Management

Dear Richard, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our front desk associate's hospitable service, we are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We hope you will consider a return visit to show you the improvements we made based on our guest's feedback.Sincerely,Hotel Management

Dear Diana, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management

Dear Guest, Thank you for choosing Extended Stay America and for taking the time to post your review. We are glad that everything went well during your stay. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our team. It was our pleasure to host you, and we hope to welcome you again soon.Sincerely,Hotel Management

Dear Wendy, Thank you for choosing us. We are pleased to know how much you liked your guest suite. Our priority is to make your stay with us feel at home and as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Thank you again.Sincerely,Hotel Management