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Liked that restaurant and shopping was nearby. It was easy to get to from the highway. What I didn't like was the room wasn't as clean as it should have been. They weren't prepared to serve free breakfast to the number of guest tgey had registered. And the front desk staff provides inconsistent messages. I couldn't reach my IHG membership number at check in I was assured I could come back and add it as long as it was before check out and the lady at the desk at checkout said she didn't know why he told me I could do that. Because it booked online it was impossible for her to add it. Not sure who was telling the truth but it was off putting because I don't like arguing with people. So I walked away as very unhappy customer.
Taunya
Stayed 2 nights in Apr 2024
6/10 Okay
Kristin
Travelled with partner
28 Apr,2024
Disliked: Staff & service
The breakfast is always nice, rooms were sub-par, we stayed 3 nights and housekeeping came one time. Shouldn’t have to ask for towels or coffee.
The staff was GREAT and gave us 2 bed room instead of one bed room for no additional charge. One of the other guests was smoking pot in their room which caused the smell to go all over the halls but all and all very nice. VERY comfortable beds with lots of pillows. Love that. Thank you to the very friendly staff. We didn't use the pool but it looked very clean and well maintained.
The hotel is clean. The staff is friendly…the hotel Is pet-friendly the only issue I had was getting housekeeping to clean my room while I was there….other than that I truly recommend this hotel!
Very outdated and rooms was not cleaned. We asked for a difference room became the first room was dirty and window was broken. Hallways smelled like a mixture of weed and grease. 2nd room the room was a little better but the toilet seat was broken and the back of the toilet was leaning.
Robert
Stayed 1 night in Jan 2024
2/10 Terrible
Shantay
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
The guy behind counter told my kids they could not enter pool because some white lady and her two toddler children have a private pool session for the entire day they tried doing it the day before as after I requested for management I was then told few minutes before manager arrival that the pool was down for problem then we where been watched and followed the whole entire time while we ate breakfast we are black African American people when I call Expedia agent they said the front desk man told them that people had to be 18 and up of age to get in the pool refused some of my refund bAck I talk to manager he said they would accommodate me nothing was accommodated but a card with his name