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Reviews of Quality Inn & Suites Detroit Metro Airport

2.5 out of 5
Quality Inn & Suites Detroit Metro Airport
9555 Middlebelt Rd, Romulus, MI

Reviews

6.0
Rating 10 - Excellent. 184 out of 1000 reviews" "
Rating 8 - Good. 202 out of 1000 reviews" "
Rating 6 - Okay. 196 out of 1000 reviews" "
Rating 4 - Poor. 176 out of 1000 reviews" "
Rating 2 - Terrible. 242 out of 1000 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Makiya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT
Stayed 1 night in Apr 2024
Response from CJ on 3 May,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Jessica

Stayed 1 night in Apr 2024
Response from CJ on 21 Apr,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

6/10 Okay

Christine

Disliked: Cleanliness, property conditions & facilities
After three years still under construction rooms are a mess, they missed my wake up call.
Stayed 1 night in Apr 2024
Response from CJ on 21 Apr,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Martin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I was given a room that opens directly into the lobby, you could hear everyone talking outside, watching tv and checking in. The mirror was smudged everywhere. The blankets had brown/black marks covering about a 2-3 square foot area, the side table was covered in gunk and still wet, the drawer to that table was broken open, with a white grainy substance all over it. I immediately left, checked out and submitted a refund request. Don’t stay here, you will have a better experience anywhere else.
Stayed 1 night in Apr 2024
Response from CJ on 15 Apr,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

6/10 Okay

Kelsie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean, staff was friendly and provided proper and clear information when needed. Currently in renovations and a lot of mess around the property
Stayed 1 night in Apr 2024
Response from CJ on 15 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Nora

Stayed 14 nights in Mar 2024
Response from CJ on 3 May,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Katherine

Travelled with group
Disliked: Amenities
The rating on the app must have been very outdated. Either the property was being renovated or condemned. The hallway carpet had cardboard and duct tape over a transition area, hallway carpet was filthy, window drape hanging off one end, shear torn, tub no finish left on it. Check in was on at a card table but staff was very friendly. They put us on a quiet floor, hate to guess what was happening elsewhere. We had no choice but to stay as late & no cancellations. Heating smelled awful so slept in clothes and was cold all night.
Stayed 1 night in Apr 2024
Response from CJ on 10 Apr,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

8/10 Good

Esteve

Disliked: Cleanliness, staff & service, property conditions & facilities
No breakfast, place is not clean overall. Even if there is renovation work still they can maintain a decent level of cleanliness
Stayed 1 night in Mar 2024
Response from CJ on 10 Apr,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

10/10 Excellent

Jessica

Liked: Staff & service, amenities, property conditions & facilities
Floors were not clean like they hadn't been swept, there was hair on the bathroom floor from previous guest. Walls are really thin, could hear the tv next to me all night long.
Stayed 1 night in Mar 2024
Response from CJ on 10 Apr,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

2/10 Terrible

Tamiera

Stayed 1 night in Mar 2024
Response from CJ on 10 Apr,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

10/10 Excellent

Mark

Stayed 2 nights in Mar 2024
Response from CJ on 15 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Kostyantyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location and personal were good but overall condition of the facility is very poor and outdated. Located 5 min driving from airport with plenty of parking.
Stayed 1 night in Mar 2024
Response from CJ on 10 Apr,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

6/10 Okay

Erin

It was clean but very run down.
Stayed 1 night in Mar 2024
Response from CJ on 10 Mar,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Austin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms being remodeled screws in floor.. supposed to be queen or king its a full size for two grown adults no breakfeast as stated
Response from CJ on 10 Mar,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Alexis

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Discourteous front desk. I called prior to arrival asking to confirm free breakfast, and they said yes, it was offered. I show up, and the hotel is completely out of operation - half the rooms are being renovated, there is no breakfast, trash everywhere Dirty walls. No blankets in rooms
Stayed 1 night in Feb 2024
Response from CJ on 8 Mar,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

4/10 Poor

Marci

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They asked for a $120 deposit in cash for incidentals. We would not have chosen this property if we had known that this would be the case.
Stayed 1 night in Feb 2024
Response from CJ on 28 Feb,2024
HELLO BAND GOOD MORNING. WE HAVE A DEPOSIT NO MATTER WHO YOU BOOK THROUGH. ON 3RD IT ALSO STATES THERE IS A 250 DEP FOR INCIDENTALS. WE ONLY CHARGE 100 AT THE HOTEL. THE 4 IS A SERVICE CHARGE FOR THIS AIRPORT PROPERTY. ITS ALWAYS BEST TO CALL THE HOTEL FIRST BEFORE GOING 3RD PARTY. TALKED TO MR HOLMES, PRETTY COOL UNDERSTANDING GUY. YOU HAVE AN AWESOME DAY AS WE WILL DO THE SAME

10/10 Excellent

Juanita Maria

Liked: Staff & service
It's was good
Stayed 2 nights in Feb 2024
Response from CJ on 28 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, amenities
I had to leave right away the had construction all over the place, and the entire budling full of colorx smell.
Stayed 2 nights in Feb 2024
Response from CJ on 28 Feb,2024
We are under construction and making the hotel better ever day. Please come see our newly remodeling Quality Inn in the future

4/10 Poor

Jeanne

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience. Loud, dirty, no breakfast though it was advertised. Front desk staff were very nice.
Stayed 1 night in Feb 2024
Response from CJ on 19 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel cause it's reasonable and I use there shuttle bus to get to hotel
Stayed 1 night in Feb 2024
Response from CJ on 19 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Suryakiran Reddy

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service
Stayed 2 nights in Feb 2024
Response from CJ on 9 Feb,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Nameer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the worst experience ever.
Stayed 1 night in Feb 2024
Response from CJ on 7 Feb,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

4/10 Poor

Anthony

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We’re used to staying at cheap hotels but this one was bad. We’re not very picky people but would never stay here again and that’s saying a lot. Very dirty, cigarette holes in blankets, stains, etc.
Stayed 1 night in Jan 2024
Response from CJ on 3 Feb,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from CJ on 3 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Sarghini

Stayed 1 night in Jan 2024
Response from CJ on 31 Jan,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Rahmana

Stayed 7 nights in Jan 2024
Response from CJ on 10 Apr,2024
thanks

2/10 Terrible

Deepak

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from CJ on 29 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There still doing some remodeling but it's quiet and peaceful.
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

greg

Business traveller
Disliked: Amenities, property conditions & facilities
Under construction
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, amenities
It's a nice cozy secret getaway
Stayed 2 nights in Jan 2024
Response from CJ on 29 Jan,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Front counter staff not very good with hospitality. Tvending machines in the lobby that they don't want to give change for. Breakfast finishes at nine a m
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

4/10 Poor

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They “upgraded” me to a suite. It was dirty, smelly, ceiling cracked and water stains everywhere. Looked like everything was from a second hand store (maybe 3rd) needs to be sanitized or condemned. Slept in my clothes, shower was falling apart. Only reason I stayed was exhausted from my flights(2) rescheduled over a few days and was sick. Lighting was dim at best (probably trying to conceal state of room) carpet worn thin. Holes in walls everywhere, tub was really bad, toilet paper roll holder was broken so it kept falling off. Don’t book this place.
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

10/10 Excellent

Dawn

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Dominique

Stayed 4 nights in Jan 2024
Response from CJ on 31 Jan,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Jeffery A

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property looked to be undergoing renovation, and, boy, does it ever need them. The reception desk was a basically makeshift area of folding tables with a computer, tablet and credit card reader. That said, the staff was friendly and efficient, both upon check in and out. Inside the room, it was clean and free of signs of bedbugs, which I check immediately upon ebtwring any hotel room. It smelled pleasantly clean inside and all was tidy. The mattress seems to have been around since the 1990's, as did all the furniture and drapery. Everything was badly worn, from walls to seating. But it was clean! I booked the King Suite with Jetted Tub. This one is a throwback, for sure! It worked well enough and I thoroughly enjoyed it. In summary, this is not a "Nice" hotel. It's old and worn. But it was clean enough, and the price is reasonable for the older and worn amenities at the property. I would definitely book again if the prices stay low, or if they renovate and don't jack the prices up too much.
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Charles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly and parking long-term on site was very convenient and affordable, as well as the free shuttle service. But, the hotel is very dirty and partially under construction. We had kids running around over our heads ALL night and therefore couldn't sleep.
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

6/10 Okay

Car

Stayed 1 night in Jan 2024
Response from CJ on 21 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Robert

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CJ on 21 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

10/10 Excellent

Rahmana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from CJ on 20 Jan,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Lakisha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I like the area, because got to watch the airplanes & like the sound of them. Didn't like how we wasn't told they was renovating, so that stop them from able to do breakfast. If I had of known, we could of booked somewhere else. Didn't provide enough towels & toilet tissues in the rooms. Not enough lighting in the rooms. We will not come back. Elevator sounds unsafe as well.
Stayed 2 nights in Jan 2024
Response from CJ on 20 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

4/10 Poor

mariel

Travelled with family
Disliked: Property conditions & facilities
El hotel está en remodelación, no ofrecen desayuno, y tenía un mal olor en el pasillo y las habitaciones y todo parecía sucio
Stayed 1 night in Jan 2024
Response from CJ on 20 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

8/10 Good

randy

Stayed 1 night in Jan 2024
Response from CJ on 20 Jan,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Bryon, Fenton

Disliked: Cleanliness, property conditions & facilities
It's OK. They were working on it while I was there so it was not exactly 'clean' because it was in process. Close to the airport with a shuttle...that's what I needed. That's what I got.
Stayed 1 night in Dec 2023
Response from CJ on 20 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Justice

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CJ on 20 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CJ on 12 Jan,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Joe

Liked: Staff & service
Disliked: Cleanliness
This hotel is currently under a seriously needed renovation. The price is cheap, and you get what you pay for. It's fine if you're just looking for a cheap place to stay that's steps from the airport, but you wouldn't want to spend any more time there than you need. Hopefully the renovation goes well, the staff are wonderful, and deserve a place they don't have to feel like they need to apologize for
Stayed 1 night in Dec 2023
Response from CJ on 9 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

6/10 Okay

Dominique

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CJ on 9 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

4/10 Poor

akeim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from CJ on 9 Jan,2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.