Dear Guest,Thank you for the very positive review. It is great to see happy guests on this platform. We hope you will visit again someday.Kind Regards

Dear Tejpal,Thank you for the perfect score and the kind word. It was a pleasure hosting you and do visit again.Kind Regards

Dear Anita,Thank you very much for the great review. It is great to see you enjoyed your time at The Panoramic Munnar. It is a shame you couldnt use the pool but that is reason enough to visit us again! Kind Regards

Dear Mr Ajith, Such splendid words and such spectacular photos to boot. We haven't had a great review from an Expedia traveler for a long time ( due to Covid 19 issues etc) and this one has more than made up for the long wait. Thank you very much from the entire Panoramic Team. It was an honour assisting you. Do visit us again. Sona Bennett

Dear Mr Suresh, Well..we both have the similar wish. The effort is on to make it happen. And thank you very much for the 10/10 rating of the place and nothing can be more rewarding for us than hosting a fully satisfied guest like you. Best regards, Sona Bennett

Thank you very much for expressing complete satisfaction.

The review is not helpful when one has no idea about who the guest is and what went wrong. I am compelled to ignore it.

Dear guest, We are extremely happy to see that your stay at the Panoramic Getaway went very well...full marks by an Expedia guest is always a matter of pleasure. Thank you very much.

Dear Mr Jaidev, Many thanks for the detailed review on the Expedia forum. Lovely snaps of some yummy dishes I am sure will inspire many to check out our UNDERGROUND grill restaurant. The staff are delighted to read that you have appreciated their cooking skills. The weather is now the best that can be..with mists rolling over constantly and the warm water of the pool providing a soothing experience. Once again it was great to have you stay with us - Sona Bennett

Dear Derek, I assume VIP refers to the treatment you received at the PG or does it indicate "Very Important Place"? In any case you have brightened our day and thank you for it. For us the biggest satisfaction is to see that our guests are 100% happy when they leave the place with fine memories. Action on the Bar issue is on. Best regards, Sona Bennett

Dear Most valued Guest, "One can just stay at the resort and not go out and still have a great time" this is the line that says it all. In 3 + years on Expedia no review has been this morale -boosting and satisfying for us. You have touched on all aspects of the hotel, and it is not any accident that those were the very points uppermost in our mind while setting up the property- which has now produced the desired result. No words can thank you enough for bringing it up here in such a beautiful way. Thank you from Team Panoramic. Sona Bennett

Dear Megan, A tad disappointing for us too...to read about your not enjoying certain parts of your stay..specially breakfast. I thought I had this sorted out..but think again. Will certainly see how it can be made and presented better. The fish have more water now...I have ensured it immediately after reading about your pain in this matter. The Birds however will have to continue in their protective bird house or they will be simply devoured by predators. I am sure you don't want to be called out as the person responsible for the gruesome death of a dozen birds...? The value for money is also a subjective matter...and in my opinion it changes from person to person. What does not change is that "uncompromising quality - I mean what is not even visible- comes at a price. Many thanks for the wonderful words of appreciation that forms the first part of the review. Best regards, Sona Bennett

Dear Guest, Wow...we are extremely pleased to read about your time with us and it appears that everything went well. Nothing can be more satisfying than reading something like this. The entire team is very happy. Thank you very much.

Dear Inna, Greatly thrilled to read your comments and really happy to know that you had a wonderful time with us. Sona Bennett

Dear Ambrish, Thank you very much for the line that says it all. View..Facilities and Service make up for everything in this industry. Requesting you to spread the word..

Dear Davi, Loved the photograph..loved your assessment of the hotel and everyone is happy. We have a rather lean score on Expedia but your words have more than made up for it. THANK YOU in bold letters.

Well...thank you very much for this heavenly line. We are grateful to you from the heart for choosing to stay with us. Sona Bennett

Dear Guest anonymous, Firstly, I would like to apologize for the inconvenience caused to you while checking in. Much of it is seen as the result of Government rules which prohibit any foreign national's entry in to a hotel without valid visa and passport. The Front office manager can either ensure that this happens or look at the possibility of a jail term. After reading your narrative I had a word with Mr Galvin in which he asserted that he never used the "quoted line" but only insisted that the check in will be possible only after valid ids are provided for each individual. I am not going to call that "unprofessional" because his very profession depends on insisting on ID's. See, for those who left India years ago India is still a lawless land where all whims and fancies of outsiders will run. Not so. Things have changed drastically here. We too have rules that are to be followed like in US or any other part of the world ..even stricter. The result of that is the relative peace enjoyed here. It is not a banana republic that some consider it to be to their dismay. In short all the rules that are followed everywhere and a little more are expected to be followed here. Like it or not the guests and hotels have to fall in line. Its for national safety and not for our individual pleasure..! I wonder how a seasoned tourist like you attempted to by pass this system. On my last trip to US we had to fly in and out of several airports within US. Most of the time I noticed that me and my group were taken aside for additional searches while many were seen sailing through the security points. Now this is a clear case of discrimination and I could vouch never to return to US again though I hold a prolonged visa to the country. Or I could take all these in a stride and enjoy the beauty of such a fantastic country. Personally I chose the latter. Best regards,

Thank you very much for the positive rating.

Dear Most valued guest, Lovely and very satisfying feedback minus the little trouble you had with the exhaust sound. Sorry about it. We certainly had a second look at the machinery and found that it needed some lubrication. Now its all well within the acceptable db levels. The team is very happy to have assisted you and played a part in making your stay with us very enjoyable. Best regards, Sona Bennnett

Dear Most valued guest, Couldn't agree with you more. A couple of goals were already in place before we even started work on the hotel project and topmost of that was "build a hotel with international appeal". Your remarks are a kind of culmination to our most important objective and who else but a person of your stature to affirm it. Big thanks for coming on the forum with the greatest encouragement of 2018. So far. There are many reasons for the prices being as such. Quality consciousness is one of them. Uncompromising quality always comes at a price. But the surprising fact is that there are many out there in the same price point who don't deliver even half as much. Great to see that you made your choice wisely. In conclusion let me thank you for being with us and wish you a prosperous 2018 . Best regards Sona Bennett

Dear Ranjana, Thanks for the full marks in spite of the exhaust noise "driving you crazy". Deeply sorry about it. Got to do something about this issue. Well..the staff and me are grateful to you for choosing us and do come back when holidaying down south. Regards, Sona Bennett

Dear Most valued guest, Lovely review too..very satisfying for all of us. Thank you very much.

Thank you for the positive rating. Sona Bennett

Dear Guest anonymous, This is the most extraordinary feed back I have ever read in my 3 years of running the PG...! Of late the Kerala culture has come to mean a thatched roof/ old worn out tiles, poor infrastructure and a lot of hype. Having traveled around the world we learned that what the guests primarily need is an all around comfortable stay with state of the art amenities.Our amenities include 2 heated pools..2 world class restaurants, wellness ayurvedic spa like no other..ultra fast free common WiFi...even a Helipad. If we have left the local culture behind while providing the guests all the above..so be it. Just to let you know that we indeed had a detailed Onam celebration - two days prior to the Onam day- for the sake of the staff who want to be with their families on the day of Onam. And let me also tell you what happened on that day. A couple of guests came out to participate in the revelries and another guest came out to complain that the celebration was noisy..and they are here at the hotel for peace...! Now what would you do here..?

Well..we are very happy and read about your experience at PG. Thank you.

Dear Most valued guest, Thanks for the visit and some detailed suggestions. We shall certainly see how these changes can be brought about. - Sona Bennett

Dear Most valued guest, Amazing review for us too...glad that you found your stay wonderful. Rains are blessings from Heavens...there should be no complaints on that. As of being expensive...the PG does not compromise on quality and we all know quality comes at a price. Once again thank you very much for the visit and full marks.

Dear Most valued guest, Thanks for the full marks...we are very happy and grateful.

Dear Guest, True , a review cannot be more misleading. You have broken all records. There are about 1000 REAL reviews on all platforms combined on PG and almost 90% or more are extremely happy with us. May be they are all missing something. As for the Five star facilities here is a run down. Two heated swimming pools, ( Separate for families and Adults),Two world class restaurants, An Authentic Ayurvedic wellness Spa, Activity Hall, Gym, Ultra high speed WiFi up to 80 Mbps, HD Satellite tvs in all rooms, Powerful rain showers in all baths, Kids play areas (2) and fabulous ambiance. Our high end rooms have Large LED smart Tv's, Kohler bubble bath tubs, Wider rain showers, automated lighting mechanisms in the rooms, Made in France twin seater Spa for water massages ( Panoramic & Pavilion), Two seater Sauna ( Pavilion) , Italian sofa and recliners, Open air showers ( Panoramic & Pavilion) and to top it all a private heated plunge pool. ( Pavilion) . Not to mention that the entire hotel is air conditioned in spite of the friendly weather. You can even fly in to our private HELIPAD straight from the airport in 25 minutes flat to beat the traffic. Thankfully our patrons do know how to make their judgments based on facts and not baseless allegations meant to bring the institution to disrepute. . .Best regards , Sona Bennett

Dear Most valued Guest, Special thanks for the encouragement.

Dear Most valued guest, Loved going through your encouraging words. The Panoramic Team would like to thank you for it. Best wishes..

Dear Mr Rahul, Many thanks for the supremely encouraging words...speaks a lot about our effort to make our guests' experience exceptional. Indebted.

Dear Most valued guest, Well..there is always a standard procedure of ensuring that everything is in place for the next guest to arrive. We also need to see that nothing gets left behind. That's all what it is. It has nothing to do with trust. But many a times we do find hotel stuff in guests' bags which we assume would have happened by mistake. Thanks for the 4 star rating.

Dear Guest, Great to hear that you had a wonderful time. Thanks for choosing us.

Dear Guest, It's obvious that not getting the refund for the early check out has annoyed you and that made up for all the dislike of the hotel. If last minute changes from your side results in a loss of revenue for the hotel during peak season ( when at least 5 different people ask for the same room same day) it's fair for you to bear it. Regards