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Reviews of The Bear Hotel

3 out of 5
The Bear Hotel
2-3 The Market Place, Devizes, England

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 193 reviews" "
Rating 8 - Good. 98 out of 193 reviews" "
Rating 6 - Okay. 20 out of 193 reviews" "
Rating 4 - Poor. 7 out of 193 reviews" "
Rating 2 - Terrible. 0 out of 193 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020
Response from Reception team on 19 Apr,2020
Thank you for your review

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Bear Hotel
One of best Hotels I have stayed in. Staff happy and helpful.
Stayed 2 nights in Mar 2020
Response from Reception team on 19 Apr,2020
Thank you for your review and we hope to see you again

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I'd stay again, but...
Mixed. Reception good. Bistro good. Breakfast dismal - harassed apparently untrained service. Room a bit tatty.
Stayed 1 night in Mar 2020

4/10 Poor

Peter

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing and won’t return.
I was very disappointed with such a very dated, old fashioned room, far below my expectations. The bed was very uncomfortable and worn. The breakfast was of a decent standard. But most upsetting of all was finding some sort of insect scurrying across my clothes the next morning. I informed the receptionist and she said they would investigate. Whatever the insect was, it was definitely not a spider but something else??
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful old building with lots of character right in the centre of Devises. Staff were amazing, helpful and very polite. Had a couple of issues due to problems with the building which were made tolerable by the kind, quick and thoughtfulness of the staff. Even with the issues would love to stay there again.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Oldy worldy trapped in time but a very pleasant atmosphere with at this time of the year a lovely warm fire.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms in urgent need of renovation & deep cleaning. Black mould on shower wall & chair upholstery stained. Breakfast chaotic - not enough staff. Waited ages for coffee & scrambled egg completely cold - didn' t send back as no time to wait longer. Poached eggs hard. Dinner in bistro excellent & bar staff good.
Stayed 1 night in Nov 2019

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

MR ANDREW

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Lovely old coaching Inn, lacks personality, staff polite but not engaging except baridta whom we o served as warm and accommodating to people. Rooms need some attention, shower over bath difficult to use and slip hazard, nothing to hold onto when climbing in and out. In need of an overall upgradeand a boost to the staff morale
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the old world feeling of the hotel, a very comfortable and cosy feeling.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room to small shower door would not shut , no response from my phycall
Stayed 1 night in Sep 2019

6/10 Okay

Derek

Disliked: Property conditions & facilities
The Hills on tour.
On arrival we were shown to room 11. My booking was for a twin room of 20 sq. metre size. Room 11 is oppressive, tired and small with views of the extractor fan and pigeon droppings. How this room can be offered at £100 per night is beyond me. Luckily we were offered room 4 which was acceptable. The hotel seems to be run on a tight regime, one man band in restaurant and at breakfast. Unsatisfactory for the price charged. I think that the hotel requires a complete restoration. Understandably the building is old, but if this had been my first visit and room 11 had been the only availability I would NOT venture there again.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This building is 100s of years old, so it has a few creaky floors and worn woodwork - I love that because it shows the character and age of the property. The amenities were great - food was delicious, staff was friendly and helpful, and my room was neat and quiet (I slept well!)
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Perfectly nice hotel with friendly staff. Room amenities a little dated but adequate for short stays.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smoke alarm
Smoke alarm in bedroom set off by deodorant in bathroom with door open, a notice to keep door closed would help reduce any embarrassment
Stayed 2 nights in Aug 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Old world charm
Tired but charming. Great breakfast. All the staff were very very helpful.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a great location and is quite a majestic hotel.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luvly place maybe more suited to the elder traveller
Stayed 1 night in Jul 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Good food but this property is in need of a refurb.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleased Good service, breakfast excellent Room although bit dated was good size and clean
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff, good restaurant and bar, nice breakfast. Rooms a bit worn and very bright in morning, making it hard to sleep.
Stayed 2 nights in Jun 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Martina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely breakfast, nice staff, old hotel with uneven floors and creaky floor boards, not to every ones taste, but we loved it
Stayed 2 nights in Mar 2019

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage stay
A good choice of hotel for an overnight stay
Stayed 1 night in Mar 2019

8/10 Good

Mr Ian Brown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
The part of the hotel I stayed in was quite tired, the room was small and the bathroom was in need of a total refurb howeverr the room and bathroom were both clean.
Stayed 2 nights in Feb 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. My only issue is the radiator in the room was not working
Stayed 2 nights in Jan 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Bear-able
We were staying in Devizes to meet business contacts who were in different hotels. Our stay was made by friendly staff and we ate well too. Very well positioned for amenities and an enjoyable stay.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Devises lantern parade
A first class hotel. With outstanding quality of food. Friendly staff All at a reasonable price.
Stayed 1 night in Nov 2018

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful
Right in town, very characterful building, friendly staff.
Stayed 1 night in Nov 2018

4/10 Poor

Ian, Dorset

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
On arrival , we noticed that the room was stone cold ( room 32) and I tried to adjust the thermostat to no avail . I reported the matter to reception within ten minutes. The receptionist was attentive but I am not aware that she followed up on my request or attended to the issue. The radiator never worked and both the bedroom and bathroom were extremely cold with drafts from the widow. There was an electric heater in the room but it took over 24 hours to warm the room up. I again reported the matter to a different receptionist on check out and she said she was sorry and that she would get the handyman to have a look at it. She didn’t offer to compensate us. Surprised at the lack of customer service.
Stayed 2 nights in Oct 2018

8/10 Good

Tracey

Liked: Staff & service, room comfort
Friendly helpful staff. Nothing too much trouble. Room a little tired but believe refurbishment is due soon. Would go back again. Enjoyed waitress service at breakfast rather than usual buffet breakfasts. All in all a good stay
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Hotel is central but the rooms are small and uncomfortable
Stayed 1 night in Sep 2018

8/10 Good

cheshirecat, cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable central hotel
A friendly comfortable hotel but a bit dated. Staff were pleasant and helpful.
Stayed 1 night in Aug 2018

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel
Lovely to stay in a hotel that has relevant furnishings and not twee modern... large tasty breakfast ( if slow to arrive). Recommend for a weekend breakaway in this lovely market town!
Stayed 2 nights in Jul 2018

8/10 Good

Lyn, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good, central hotel in nice market town
Really good, central hotel in nice market town. Helpful, efficient staff made us feel very welcome. Very good breakfast and varied lunch and dinner menus. Food well presented and of a high quality. A really lovely relaxing stay.
Stayed 2 nights in Jul 2018

10/10 Excellent

David, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brewery tour
Nice hotel in good central position. Staff were polite and helpful and the breakfast was very good. Nice large comfortable room with large bathroom.
Stayed 1 night in Jul 2018

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice character filled hotel
Great hotel In a central location. Nice surprise when the market arrived. Managed to park no problem Drinks were a tad on the dear side, but expected
Stayed 2 nights in Jun 2018

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regency charm in Devizes
We stay here frequently when we come for balls in Devizes. We also stayed here for our wedding, in the beautiful Four-poster suite. Lovely old hotel with bags of history and character. Coming again in October.
Stayed 1 night in May 2018

6/10 Okay

Paul

Liked: Cleanliness, staff & service
The hotel itself is starting to get a little tired the rooms are generally OK but in desperate need of need pillows the pub has character and is what you would expect from an old building. Good selection of beers but the menu desperately needs updating & changing very little choice and hardly any selection of desserts the staff are are extremely friendly and helpful which makes it worth staying
Stayed 1 night in Jun 2018

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Quick overnight stay before leaving early for Heathrow next day. The night porter made three packed brunches for us which was very impressive. Great location, didn't eat here but room was great for family of three.
Stayed 1 night in Jun 2018

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice!
Gorgeous hotel! My single ensuing room was very, very comfortable, well-appointed, and charming. Parking was convenient and free. The town of Devizes is well-worth more time than I allowed to explore. I was very impressed. I only stayed for one night, but would definitely stay at The Bear again!
Stayed 1 night in May 2018