We arrived only to be told the hotel was over booked and there was no room for us. They booked us into another hotel, which was in a run down area, on the edge of the city. The taxi that they booked we had to pay for, despite the reception staff saying that they would pay for it.
We ended up driving around trying to locate a suitable hotel with a room available late at night. The staff had extremely poor customer relations skills.
Not happy!!!!!