Exterior

Reviews of Fairmont Doha

5 out of 5
Fairmont Doha
6th Street Marina District Lusail City, Doha, Al Daayen

Reviews

9.0

Wonderful

Rating 10 - Excellent. 15 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED the experience. The staff was so kind and accommodating. The view was beautiful. The facilities were pristine. Everything was wonderful except.., The windows were filthy and that ruined the view.. The air conditioning is simply not adequate to cool the room. The room was 77 when I checked in at 2 PM. It was still 74 when I checked out at 5 AM. The air conditioning simply could not cool the room down. The bathroom actually felt like it was blowing warm air. I visited during the beginning of April. It wasn’t a super hot day… I can’t imagine how problematic this would be on a hot summer day..
Stayed 1 night in Apr 2024
Response from Bharti Tripathi on 9 Apr,2024
Dear Christine,Thank you for sharing your feedback regarding your recent stay with us. We're delighted to hear that you loved the overall experience and found our staff kind and accommodating, and that you enjoyed the beautiful view and pristine facilities.We apologize for the inconvenience caused by the cleanliness of the windows and the issues with the air conditioning in your room. Your comments have been shared with our maintenance team for immediate attention to ensure that such concerns are addressed promptly.We appreciate your valuable feedback, as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Fairmont Doha

10/10 Excellent

BLENDI

Stayed 1 night in Apr 2024
Response from Bharti Tripathi on 29 Apr,2024
Dear BLENDI,Thank you so much for taking the time to leave us a 5-star rating on Expedia! We're delighted to hear that you had a wonderful experience during your stay with us at Fairmont Doha.We hope to have the pleasure of welcoming you back to Fairmont Doha in the future for another exceptional experience.Warm regards,Bharti TripathiQuality ManagerFairmont Doha

10/10 Excellent

Erick, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service one of the best hotel I ever stayed thank you
Stayed 1 night in Jan 2024
Response from Quality Manager on 21 Mar,2024
Dear Erick,Thank you for choosing to stay with us at [Hotel Name] and for taking the time to share your positive feedback on Expedia.We are delighted to hear that you had a fantastic experience with us and that you found our service to be exceptional. Providing excellent service and ensuring our guests have a memorable stay are our top priorities, and it is gratifying to know that we succeeded in making your visit enjoyable.Your kind words are truly appreciated and will be shared with our team. We are committed to maintaining the highest standards of hospitality and to continuously improving our services.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Fairmont Doha

8/10 Good

MOHAMMED

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our stay at Fairmont hotel was great. We appreciated the helpful staff and the effort in the rooms decoration. It definitely has that luxurious touch. Totally recommend it!
Stayed 8 nights in Feb 2024
Response from Quality Manager on 21 Mar,2024
Dear Mohammed,Thank you for choosing to stay at Fairmont Hotel and for taking the time to share your feedback on Expedia.We are delighted to hear that you had a great stay with us and that you appreciated the helpfulness of our staff and the luxurious touch in our room decorations. Providing exceptional service and creating a comfortable and memorable experience for our guests are our top priorities, and we are thrilled to learn that we met your expectations in these aspects.Your recommendation means a lot to us, and we truly appreciate your kind words. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Fairmont Doha

10/10 Excellent

Talha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Quality Manager on 21 Mar,2024
Dear Talha,Your rating is truly appreciated! We are honoured to have had you as a guest at Fairmont Doha. Your positive feedback encourages us, and we sincerely look forward to the pleasure of welcoming you back for another remarkable stay.Warm Regards,Fairmont Doha

8/10 Good

Abdullah

Stayed 1 night in Jan 2024
Response from Quality Manager on 21 Mar,2024
Dear Abdullah,Thank you for sharing your rating and impressions of your visit to Fairmont Doha. Your feedback means a lot to us, and we are truly honoured to have had the pleasure of hosting you. We can't wait to welcome you back for more memorable moments.Warm Regards,Fairmont Doha

10/10 Excellent

Olisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023
Response from Quality Manager on 21 Mar,2024
Dear Olisa,Your rating has brightened our day! We are grateful for the time you took to share your experience at Fairmont Doha. It was a pleasure to have you as our guest, and we eagerly look forward to the privilege of hosting you again in the future.Warm Regards,Fairmont Doha

10/10 Excellent

NURALIDA BINTI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUCH A MEMORABLE 2nites STAY AT THE FAIRMONT. EXCELLENT STAFF AND AMBIENCE. THE GYM IS AWESOME. HOWEVER THE WIFI IS VERY SLOW . KINDLY IMPROVE ON WIFI CONNECTION Thanks
Stayed 2 nights in Dec 2023
Response from Quality Manager on 21 Mar,2024
Dear Nuralida Binti,Thank you for choosing Fairmont and for taking the time to share your feedback with us. We are thrilled to hear that you had a memorable two-night stay with us and that you enjoyed our excellent staff, ambiance, and awesome gym facilities.We apologize for any inconvenience caused by the slow WiFi connection during your stay. Your feedback is invaluable to us, and we will definitely work on improving the WiFi speed to enhance the overall guest experience.Thank you once again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,Fairmont Doha

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Quality Manager on 21 Mar,2024
Dear Mohammed,Thank you for taking the time to rate your experience at Fairmont Doha. Your positive feedback is truly appreciated, and we are honored to have had you as our guest. We can't wait to have the pleasure of welcoming you back for another delightful stay.Warm Regards,Fairmont Doha

6/10 Okay

Fahad

Travelled with family
Disliked: Staff & service
I asked the staff for three times to fix the coffee machine but no one showed up to fix it! Also, there were no teaspoons in the room!
Stayed 1 night in Mar 2023
Response from Hani Akkari on 26 Mar,2023
Dear Mr Fahad,Thank you for taking the time to share your valuable feedback with us and we are very sorry to learn that your experience of the stay is below our standard.Providing the highest level of hospitality is our utmost priority and I sincerely apologize for failing to meet your expectations.Please kindly be informed that we would be happy to share your feedback with the concerned leadership team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,HANI AKKARIGENERAL MANAGER Fairmont Doha

2/10 Terrible

Benjamin, Brookline

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
A fake hotel, like most Fairmoint properties. An impressive building from the outside but rooms are poor (many lights that make it hard to sleep, dirty bathroom, terrible water pressure), restaurants appear more concept that reality, spa and gym not open, and hotel is isolated - all for one of the highest hotel prices in the country. Snap a picture of the building and stay far from the hotel.
Response from Hani Akkari on 26 Mar,2023
Dear Mr. Brookline, Warm greetings from Fairmont Doha!At the onset, thank you for taking the time to share your candid feedback with us, we value your efforts and time. Our utmost priority is to ensure each of our guests have a comfortable and enjoyable stay henceforth we sincerely apologize that you did not enjoy your stay with the fullest in terms of facilities and fixtures.Whilst an apology will unfortunately not alter the outcome of your experience during your stay, we do extend it sincerely. Rest assured; we will take all necessary steps to improve on all the matters that you kindly shared. We look forward to welcoming you soon for, this time, a memorable stay. Warm Regards, HANI AKKARI GENERAL MANAGER

10/10 Excellent

Marielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive staff. Absolutely amazing!
Stayed 4 nights in Apr 2024
Response from Bharti Tripathi on 30 Apr,2024
Dear Marielle,Thank you for sharing your feedback regarding your recent stay at Fairmont Doha. We are delighted to hear that you had a wonderful experience with us.Your kind words about our friendly and attentive staff are truly appreciated. We strive to provide exceptional service to all our guests, and it's rewarding to know that we succeeded in making your stay memorable.We hope to have the pleasure of welcoming you back soon for another amazing experience.Warm regards,Bharti TripathiQuality ManagerFairmont Doha

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Bharti Tripathi on 28 Apr,2024
Dear Carlos,Thank you for taking the time to leave us a 5-star rating on Expedia. We are thrilled to hear that you had a fantastic experience during your stay with us at Fairmont Doha.We hope to have the pleasure of welcoming you back to Fairmont Doha in the future for another exceptional stay.Warm regards,Bharti TripathiQuality ManagerFairmont Doha

10/10 Excellent

sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Es war wunderschön sehr luxuriös ich war begeistert
Stayed 2 nights in Mar 2024
Response from Bharti Tripathi on 9 Apr,2024
Sehr geehrte Frau Sabine,Wir möchten uns herzlich für Ihr wundervolles Feedback bedanken. Es erfüllt uns mit Freude zu hören, dass Sie Ihren Aufenthalt als äußerst luxuriös empfunden haben und begeistert waren.Es wäre uns eine große Ehre, Sie bald erneut bei uns begrüßen zu dürfen, um Ihnen erneut ein exzellentes Erlebnis zu bieten.Mit freundlichen Grüßen,Fairmont Doha

10/10 Excellent

MURILO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa.
Stayed 4 nights in Jan 2024
Response from Quality Manager on 21 Mar,2024
Caro Murilo,Agradecemos imensamente por compartilhar sua experiência conosco aqui no Hotels.com.Ficamos muito felizes em saber que você teve uma excelente estadia conosco. Nossa equipe se esforça para proporcionar o melhor serviço possível, e é gratificante saber que alcançamos nossos objetivos durante a sua estadia.Esperamos recebê-lo novamente em breve para outra estadia memorável. Se precisar de alguma assistência adicional, não hesite em nos contatar.Atenciosamente,Fairmont Doha

10/10 Excellent

Hossein

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eigentlich sehr gut komfortable Hotel Unterkunft. Einzige was mich gestört hat, frühstück war nicht so besonderes und sehr langsam bedient worden, musste man sehr lange warten auf eine Spiegeleier
Stayed 4 nights in Dec 2023
Response from Quality Manager on 21 Mar,2024
Lieber Hossein,Vielen Dank für Ihre Bewertung und Ihr Feedback. Wir freuen uns, dass Ihnen Ihr Aufenthalt bei uns insgesamt gut gefallen hat und dass Sie unsere komfortable Unterkunft genießen konnten.Es tut uns jedoch leid zu hören, dass das Frühstückserlebnis nicht Ihren Erwartungen entsprochen hat und dass der Service beim Frühstück zu langsam war. Ihre Anmerkungen sind sehr wichtig für uns, um unseren Service zu verbessern.Wir werden sicherstellen, dass Ihre Rückmeldung an unser Restaurantteam weitergeleitet wird, damit sie die Geschwindigkeit des Service verbessern können.Vielen Dank nochmals für Ihre Bewertung, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Fairmont Doha

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Quality Manager on 21 Mar,2024
Dear Patricia,Your rating is truly appreciated! We are honoured to have had you as a guest at Fairmont Doha. Your positive feedback encourages us, and we sincerely look forward to the pleasure of welcoming you back for another remarkable stay.Warm Regards,Fairmont Doha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Hani Akkairi on 26 Mar,2023
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your memorable experience at Fairmont Doha. Your words of praise made us proud knowing that you’ve come to experience the warmth of our hospitality, an appreciation of our craft is truly rewarding and will keep us motivated in delivering the best for every guest, every day. We look forward in welcoming you back any time soon. Warm Regards, HANI AKKARI GENERAL MANAGER Fairmont Doha