4/10 Poor
Jonathan
Travelled with family
27 Mar,2023
Disliked: Staff & service
We booked this hotel for a 3-day stay to celebrate my birthday. We requested for a room change due to the smell of smoking in the first room. Initially we were told that we will have a new room ready by 1pm next day, but next day the staff asked us to wait until 3pm. At 3pm, the staff changed their statement again and told us to wait for another 2 hours. We wasted for the entire afternoon to get a new room.
Another bad experience was that the hotel forgot to clean the room at the last day of our stay. We called the front desk to clean up the room after we go out at 3:30pm but the housekeepers never came. When we checked out, the receptionist just said they are sorry but didn't show any attempt to compensate us anything for their mistake.
Jonathan
Stayed 3 nights in Mar 2023