The hotel is now very dated. The amenities are ok with a nice gardens and main pool, but falling far below what might be expected from a 5* experience. The site is predominantly residences who have access to poolside gym and other areas which are aggressively signed as off limits to hotel guests (and contribute to you feeling a second class citizen). The restaurant is well situated in the middle with a good variety of choices, but is also the thoroughfare from the hotel side and check-in to the pool area so you need to chose where you sit. The rooms were also very tired with parts falling off / poorly patched up. The hotel gym is very small and limited. On the positive side, the staff were helpful and genuinely tried their best to fix / explain, but ultimately little they can do to improve the hotel. In summary, for the same price, there are better hotels on the Palm for the same money with better facilities. As the manager of the poolside bar said to me when I asked if I can use the changing room showers “No - they haven’t worked since I’ve been here, I don’t know why” - kind of sums it up for the Andaz