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Reviews of Andaz by Hyatt Palm Jumeirah

5 out of 5
Andaz by Hyatt Palm Jumeirah
The Palm Jumeirah, Dubai, Dubai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 114 out of 168 reviews" "
Rating 8 - Good. 33 out of 168 reviews" "
Rating 6 - Okay. 8 out of 168 reviews" "
Rating 4 - Poor. 4 out of 168 reviews" "
Rating 2 - Terrible. 9 out of 168 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Andaz Dubai The Palm on 29 Apr,2024
Thank you for awarding us a perfect score! We're thrilled to have met or exceeded your expectations during your stay. Your satisfaction is our top priority, and we're delighted to hear that you had a fantastic experience. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Francesca

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel, very nice staff, very good breakfast and dinner buffet.
Stayed 7 nights in Apr 2024
Response from Andaz Dubai the Palm Team on 18 Apr,2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel to be excellent and enjoyed our very nice staff, as well as our delicious breakfast and dinner buffet. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!

10/10 Excellent

ROHIT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, great breakfast The king size bed room was amazingly spacious The sea view promise though is slightly over sold as the view is not that great
Stayed 2 nights in Apr 2024
Response from Andaz Dubai the Palm Team on 18 Apr,2024
Thank you for sharing your experience with us! We're delighted to hear that you had an amazing stay and enjoyed our great breakfast. It's fantastic that you found the king-size bed room to be amazingly spacious. We appreciate your feedback regarding the sea view, and we'll certainly take it into consideration to ensure a more accurate representation in the future. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay right across the Nakheel mall. Pool and beach options. Definitely recommend!
Stayed 4 nights in Apr 2024
Response from Andaz Dubai the Palm Team on 16 Apr,2024
Thank you for your review! We're thrilled to hear you enjoyed your stay with us and found our location across from Nakheel Mall convenient. We're glad you were able to take advantage of our pool and beach options as well. Your recommendation means a lot to us, and we hope to welcome you back for another great stay in the future!

10/10 Excellent

Simranjit

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Helpful staff. Great location. Easy access to malls and various Dubai sites. Great buffet options, we stayed half board. Amazing pool area! Plenty of decking and space.
Stayed 7 nights in Mar 2024
Response from Andaz Dubai the Palm Team on 15 Apr,2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience at our hotel. It's wonderful to know that our helpful staff, convenient location, and buffet options exceeded your expectations. We're delighted that you enjoyed our amazing pool area with plenty of space to relax and unwind. We hope to welcome you back for another memorable stay soon!

8/10 Good

Jeremy Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel is designed for cars first, pedestrians second. When 6 months of the year it is easy to walk to nearby places, there is no easy priority given to walking or cycling.
Stayed 6 nights in Mar 2024
Response from Andaz Dubai the Palm Team on 15 Apr,2024
We appreciate your feedback! It's valuable to hear your perspective on the accessibility of the area surrounding the hotel. We'll take your comments into consideration as we continuously strive to enhance the experience for all our guests. Thank you for choosing to stay with us and for taking the time to share your thoughts.

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Viajamos a muchos hoteles pero este hotel tiene un excelente balance entre precio ubicación y servicio para las personas que piensan viajar a Dubai y quieren estar en la Palmera este lugar es el mejor evitando todo el tráfico que conlleva llegar hasta el fondo de la Palmera además tiene un centro comercial cruzando la calle Que le ofrece muchas opciones . El mejor restaurante asiático lo tiene este hotel se llama asia Asia, restaurante mexicano Coco en la playa ademas los desayunos tienen una variedad entre un buffet asiático Mediterráneo y americano. Tuvimos un pequeño incidente en la habitación que se cayó la cortina cuando llamamos inmediatamente solucionaron el problema el servicio de concierto nos hizo excelentes recomendaciones en restaurantes y atracciones.
Stayed 9 nights in Mar 2024
Response from Andaz Dubai the Palm Team on 29 Mar,2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our hotel to be a great balance of price, location, and service. We're glad you appreciated the convenience of our location in The Palm and the nearby shopping center. It's fantastic to hear that you enjoyed dining at Asia Asia and La Coco Mexican restaurant, as well as our diverse breakfast options. We apologize for the inconvenience with the curtain in your room, but we're pleased our team was able to promptly resolve the issue for you. We hope to welcome you back again soon!

10/10 Excellent

TODD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Andaz went above and beyond to make our vacation one to remember. Having restaurants on the property made dining so convenient. Transportation was easy to access. I could not believe how quiet our room was. It felt like we were the only ones at the hotel which made sleeping very easy. We will definitely be back.
Stayed 5 nights in Feb 2024
Response from Andaz Dubai The Palm on 23 Feb,2024
Thank you for your kind words! We're thrilled to hear that our team made your stay memorable and that you enjoyed the convenience of our on-site restaurants and transportation. We strive to provide a peaceful and relaxing environment for all our guests, and we're delighted that you felt that way. We look forward to welcoming you back to Andaz Dubai The Palm in the future!

10/10 Excellent

Ameera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Andaz Dubai The Palm on 23 Feb,2024
Thank you for your rating! We're thrilled to hear that you had a great experience with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Elsie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is our home away from home in Dubai. The staff have become like family and we love it here. This is always our top place to stay when we are in town.
Stayed 1 night in Jan 2024
Response from Andaz Dubai the Palm Team on 6 Feb,2024
Thank you for considering Andaz Dubai The Palm your home away from home in Dubai! We're honored to be your top choice, and it warms our hearts to know our staff has become like family. Looking forward to welcoming you back on your next visit!

10/10 Excellent

brian

Stayed 2 nights in Jan 2024
Response from Andaz Dubai the Palm Team on 26 Jan,2024
Thank you so much for your 10/10 rating of Andaz Dubai the Palm! We're so glad to hear that you had a great experience with us.We hope you'll come back and visit us again soon!

10/10 Excellent

Shezma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at this hotel. Their spa is exceptional and the beach is just wow! We will definitely be coming back. Loved it. Staff are very helpful with great customer service, especially Mustafa was very helpful throughout our stay!!
Stayed 1 night in Dec 2023
Response from Andaz Dubai the Palm Team on 8 Jan,2024
Dear Shezma,Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience at our hotel, enjoyed the exceptional spa, and found the beach to be wow-worthy. It's always a pleasure to know that our guests appreciate the efforts of our dedicated staff, especially Mustafa. We look forward to welcoming you back for another memorable stay.Warm regards,

6/10 Okay

KAZI

Liked: Staff & service
Disliked: Property conditions & facilities
Looks better in photos. Room finishing poor quality
Response from Andaz Dubai the Palm Team on 14 Mar,2024
Thank you for your review. We're sorry to hear that your experience did not meet your expectations. We appreciate your feedback and will use it to improve our services. If you have any specific suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Hotel staff was amazing. Food was excellent. Beautiful quiet beach.
Stayed 7 nights in Nov 2023
Response from Andaz The Palm Team on 1 Dec,2023
Thank you so much for choosing Andaz Dubai the Palm and for sharing your amazing review with us! We are thrilled to hear that your stay with us was great and we appreciate your comment about our food and our staff. We can't wait to have the pleasure of welcoming you once again.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean property with friendly staff and great pools and access to beach!
Stayed 7 nights in Nov 2023
Response from Andaz The Palm Team on 28 Nov,2023
Thank you so much Megan for taking the time for leaving such a wonderful review. We are very happy to hear that you had a great stay with us. Look forward to welcoming you back again very soon!

10/10 Excellent

Veronika

Stayed 4 nights in Nov 2023
Response from Andaz The Palm Team on 20 Dec,2023
Thank you so much for your 5/5 rating of Andaz Dubai the Palm! We're so glad to hear that you had a great experience with us.We hope you'll come back and visit us again soon!

10/10 Excellent

Shaied

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with amazing views!
Response from Andaz The Palm Team on 1 Dec,2023
Thank you so much for choosing Andaz Dubai the Palm and for sharing your amazing review with us! We are thrilled to hear that your stay with us was great. We can't wait to have the pleasure of welcoming you once again.

10/10 Excellent

Noshad Chaudhry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel with unique artwork/ calligraphy deco. Very nice helpful staff always greet you with a smile. Made you very welcome throughout the stay. Customer service given was top priority. Ideal location 20-30mins drive to all the main attractions. Private Taxi service available at the door step.
Stayed 9 nights in Nov 2023
Response from Andaz The Palm Team on 21 Nov,2023
Thank you for your kind words! We're delighted to hear that you enjoyed our clean hotel with its unique artwork and calligraphy deco. It's wonderful to know that our staff made you feel welcome and that you experienced top-notch customer service throughout your stay. We're pleased that our location was convenient for your needs, and the availability of a private taxi service added to the overall convenience. We appreciate your positive feedback and look forward to welcoming you back on your next visit!

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brilliant stay. Plenty of offer in the Palm, but our stay was outstanding.
Stayed 7 nights in Nov 2023
Response from Andaz The Palm Team on 20 Nov,2023
Thank you for taking the time for leaving such a wonderful rating. We look forward to welcoming you back again very soon!

8/10 Good

Mohammad

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very good with great decorations
Stayed 3 nights in Nov 2023
Response from Andaz The Palm Team on 17 Nov,2023
Thank you for taking the time for leaving such a wonderful rating. We look forward to welcoming you back again very soon!

8/10 Good

Canan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andaz is well appointed although worth noting that the large pool area is shared with two large adjoining residence buildings. The Andaz lacks restaurant options and does not have a late bar during the week. The pool is large and beach area nice. Its nice hotel but not tops in terms of service but managers were responsive to issues - good but not oustanding.
Stayed 3 nights in Nov 2023
Response from Andaz The Palm Team on 13 Nov,2023
Thank you Canan for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are pleased to hear that you enjoyed our well-appointed facilities, including the large pool and beach area.We take your comments about our restaurant options and late-week bar hours into consideration as we continually strive to enhance our offerings. Your insights are valuable, and we're glad to know that our managers were responsive to any issues you encountered.We look forward to the opportunity to welcome you back and provide an even more enjoyable experience during your next visit!

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired hotel kept going by lovely people
The hotel is now very dated. The amenities are ok with a nice gardens and main pool, but falling far below what might be expected from a 5* experience. The site is predominantly residences who have access to poolside gym and other areas which are aggressively signed as off limits to hotel guests (and contribute to you feeling a second class citizen). The restaurant is well situated in the middle with a good variety of choices, but is also the thoroughfare from the hotel side and check-in to the pool area so you need to chose where you sit. The rooms were also very tired with parts falling off / poorly patched up. The hotel gym is very small and limited. On the positive side, the staff were helpful and genuinely tried their best to fix / explain, but ultimately little they can do to improve the hotel. In summary, for the same price, there are better hotels on the Palm for the same money with better facilities. As the manager of the poolside bar said to me when I asked if I can use the changing room showers “No - they haven’t worked since I’ve been here, I don’t know why” - kind of sums it up for the Andaz
Stayed 4 nights in Oct 2023
Response from Andaz The Palm Team on 8 Nov,2023
Thank you for your feedback regarding your experience at the hotel. We appreciate your positive comments about the helpful staff and the well-situated restaurant offering a good variety of choices. We apologize for the issues you faced with the dated amenities, room conditions, and restricted access to certain areas. We take your concerns seriously and will work towards addressing these shortcomings to enhance the guest experience. Your insights are valuable, and we will strive to make necessary improvements for a more enjoyable stay for our guests in the future. Again, thank you for leaving us a review and we hope to have the chance to welcome you in the future for a much better experience.

4/10 Poor

Avery

Stayed 3 nights in Oct 2023
Response from Andaz The Palm Team on 30 Oct,2023
Thank you for taking the time to leave a review.We are always looking for ways to improve, so if you have any other feedback, please don't hesitate to share it with us. We appreciate your help in making our hotel the best it can be.

8/10 Good

Camille, New City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and large pool are a little far from the hotel. Need more deawer space in the room
Stayed 5 nights in Oct 2023
Response from Andaz The Palm Team on 27 Oct,2023
Thank you for taking the time to leave a review Camille.We are always looking for ways to improve, so if you have any other feedback, please don't hesitate to share it with us. We appreciate your help in making our hotel the best it can be.

10/10 Excellent

mostafa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very pleasant and supportive, Ahmed in the reception was extremely helpful, breakfast was delicious, room service are very fast , the only concern that facilities close early
Stayed 3 nights in Oct 2023
Response from Andaz Dubai the Palm Team on 20 Oct,2023
Thank you for your feedback Mostafa! We're pleased that you found our staff pleasant and supportive, especially Ahmed at the reception. We're also glad you enjoyed our breakfast and fast room service. Your input about the facility hours is noted, and we'll consider it for future improvements. We hope to welcome you back soon!

10/10 Excellent

Viorica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place,good service.
Stayed 6 nights in Oct 2023
Response from Andaz The Palm Team on 10 Oct,2023
Thank you Viorica for your 5/5 rating!! We are so glad to see that you liked our hotel and our service. We really hope to see you again!

10/10 Excellent

Auric Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andaz Staycation
Had a staycation weekend and it was awesome. Rooms were spotless clean. Checking in was very smooth and the staff very friendly
Stayed 3 nights in Aug 2023
Response from Andaz The Palm Team on 1 Dec,2023
Thank you so much for choosing Andaz Dubai the Palm and for sharing your amazing review with us! We are thrilled to hear that your stay with us was great and we appreciate your comment about the cleanliness of our rooms and our friendly staff. We can't wait to have the pleasure of welcoming you once again.

10/10 Excellent

Hassan Mohd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Andaz The Palm Team on 7 Sept,2023
Thank you so much for your 10/10 rating! We really appreciate your feedback and we hope to see you again soon.

10/10 Excellent

Vinodhini, London

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the design of this property,
Stayed 1 night in Aug 2023
Response from Andaz The Palm Team on 7 Sept,2023
Thank you for sharing your wonderful experience at Andaz Dubai. We're delighted to hear that you had a very nice experience with us.Hope to see you soon.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023
Response from Sundaresan on 20 Aug,2023
Thank you for leaving a rating. This means so much to Andaz Dubai the Palm.

10/10 Excellent

ZIV

Stayed 3 nights in Jul 2023
Response from Sundaresan on 13 Aug,2023
Thank you for leaving a rating. This means so much to Andaz Dubai the Palm.

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay great staff as well very helpful
Stayed 1 night in Jun 2023
Response from Sundaresan on 6 Jul,2023
Thank you so much for taking the time to leave us such a wonderful review! We are so glad to hear that you enjoyed your stay at Andaz Dubai The Palm. Your feedback helps us to ensure that we are providing our guests with the best possible experience. We are always striving to improve, and we appreciate your suggestions. We will be sure to pass them along to our team. We hope you will consider staying with us again soon.

10/10 Excellent

Shana

Stayed 1 night in May 2023
Response from Sundaresan on 6 Jul,2023
Thank you for leaving a rating. This means so much to Andaz Dubai the Palm.

10/10 Excellent

Karim

Stayed 1 night in Apr 2023
Response from Andaz Dubai The Palm Team on 22 May,2023
We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're glad that we met your expectations. We appreciate your positive feedback and hope to have the opportunity to welcome you back for another outstanding stay in the future.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and excellent service by the staff! Everyone was so helpful!
Stayed 6 nights in Apr 2023
Response from Andaz Dubai The Palm Team on 24 Apr,2023
Thank you for your kind words! We are thrilled to hear that you had a beautiful stay at our hotel and that our staff provided excellent service. We pride ourselves on our friendly and helpful team, and we're glad they made your experience memorable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all was great, wonderful hospitality.
Stayed 2 nights in Apr 2023
Response from Andaz Dubai The Palm Team on 24 Apr,2023
We're glad to hear that you had a great experience with wonderful hospitality during your stay! Thank you for your review. We strive to provide the best possible service to our guests, and it's always rewarding to receive positive feedback. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed and enjoyable holiday.
The hotel far exceeded our expectations. The bonus for us was having an adults only pool, but also a beautiful beachfront pool for families and children. The gym snd Spa facilities were also a big plus. The hotel was immaculate, clean, the staff were attentive , courteous and very helpful.
Stayed 9 nights in Mar 2023
Response from Andaz Dubai the Palm team on 5 Apr,2023
Thank you for sharing your feedback about your recent stay at Andaz Dubai the Palm. We are thrilled to hear that you had a relaxed and enjoyable holiday with us and that the hotel exceeded your expectations. We are delighted to know that you enjoyed our adult-only pool, as well as the beautiful beachfront pool for families and children, and that the gym and spa facilities were a big plus. We are glad that our staff was attentive to your needs and that you found the hotel to be immaculate and clean. We hope to welcome you back soon for another memorable stay.

2/10 Terrible

Mohamad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience!
Absolutely horrible experience and not worth it. Stayed be the beach but there is barely anyone to take orders, there was literally one person serving more than 100 people. And the room was not up to expectation, the light of the closet would shut-off and kept flashing the whole night. Totally not worth the price I paid, not sure how is this hotel listed as a 5 star hotel!
Stayed 1 night in Mar 2023
Response from Andaz Dubai the Palm team on 5 Apr,2023
I'm sorry to hear about your negative experience at the hotel. We take all feedback seriously and apologize for falling short of your expectations. We strive to provide exceptional service to all of our guests and it appears that we fell short during your stay. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had a great stay, all of the staff were amazing, so friendly and helpful (they were really great considering how rude some people were to them!) The hotel was beautiful, clean and well maintained. Everything was really relaxed and easy, the only thing I would change is the half board lay out with the other 2 restaurants (La coco/Hanami) 200 AED credit, was not really enough (after already paying for half board), I think a set menu would be a better idea and would make them a lot busier.
Stayed 4 nights in Feb 2023
Response from Andaz Dubai the Palm team on 13 Mar,2023
Thank you for sharing your positive experience with us! We're glad that our team members provided you with excellent service, despite any challenges they may have faced. We take pride in maintaining a beautiful and clean hotel, and we're glad that you appreciated it. We appreciate your feedback on the half board layout and will certainly take it into consideration for future improvements. Thank you for choosing to stay with us and we hope to welcome you back soon for another great stay!

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Amazing hotel, amenities, staff and food.
Stayed 2 nights in Feb 2023
Response from Andaz Dubai The Palm Team on 3 Mar,2023
Thank you for leaving a review. It means so much to Andaz Dubai The Palm and to our entire team!

10/10 Excellent

Patrick

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I absolutely loved my stay there and would definitely recommend to anyone visiting. Hotel and views were amazing
Response from Andaz Dubai The Palm Team on 27 Feb,2023
Apologies as we were not able to get back to you the soonest and thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We put customer experience and satisfaction as one of our priorities. Looking forward to seeing you again soon!

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing I liked about this property was the staff. From the moment I checked in to the moment I checked out, every single staff member was courteous and professional. Hyatt should be very proud of their staff and give them all promotions for their hard work. My experience puts Andaz at the top of my list anytime I return to Dubai.
Response from Andaz Dubai The Palm Team on 16 Jan,2023
Thank you for leaving a review and for mentioning our staff. We will be sure to let them know! Looking forward to welcoming you again soon!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service
Rooms are small.
Response from Andaz Dubai The Palm Team on 22 Dec,2022
Apologies as we were not able to get back to soonest and would like to thank you for leaving a review. We would be thrilled to welcome you again in the near future to provide a better perspective of our services and our hotel.

10/10 Excellent

Yaser, Shaab

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing and the service is super! The staff are always smiling and so eager to help make your stay comfortable.
Stayed 3 nights in Oct 2022
Response from Andaz Dubai The Palm Team on 11 Oct,2022
Thank you for sharing your feedback regarding your stay, it means so much to Andaz Dubai the Palm and to our entire team. We look forward to welcoming you again soon!

2/10 Terrible

Belal

Stayed 5 nights in Sep 2022
Response from Andaz Dubai The Palm Team on 19 Sept,2022
First and foremost, we would like to thank you for taking the time to rate us. Please be advised that if you have any concerns regarding your stay, you may send us the details of your stay and/or other relevant information at guestrelations.andazdubaithepalm@andaz.com or call 971 04 581 1234. We would be thrilled to welcome you again in the near future to provide a better perspective of our services and our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing hotel! Clean, great views, very helpful staff, and private.
Stayed 3 nights in Aug 2022
Response from Andaz Dubai The Palm Team on 29 Aug,2022
Thank you for sharing your feedback regarding your stay, it means so much to Andaz Dubai the Palm and to our entire team. We look forward to welcoming you again soon!

10/10 Excellent

Kah Poh

Stayed 2 nights in Aug 2022
Response from Andaz Dubai The Palm Team on 26 Aug,2022
Thank you for leaving a rating. It means so much to Andaz Dubai The Palm and to our entire team!

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

2/10 Terrible

Maham

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Terrible staff, the answer to every request is no, seems like they want you to leave ASAP vs wanting to stay.
Stayed 5 nights in Jul 2022
Response from Andaz Dubai The Palm Team on 26 Aug,2022
Apologies as we were not able to get back to soonest and would like to thank you for leaving a review. We have read your review and will take immediate action for the raised concern to improve our services further. We would be thrilled to welcome you again in the near future to provide a better perspective of our services and our hotel.

10/10 Excellent

Diego, Hamburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to enjoy vacations!
Stayed 6 nights in Jun 2022
Response from Andaz Dubai The Palm Team on 26 Aug,2022
Apologies as we were not able to get back to soonest and would like to thank you for leaving a review. We look forward to welcoming you again soon!