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Reviews of Golden Tulip Deira

4 out of 5
Golden Tulip Deira
Al Maktoum Street, Near Clock Tower, Dubai, Dubai

Reviews

6.6
Rating 10 - Excellent. 13 out of 60 reviews" "
Rating 8 - Good. 20 out of 60 reviews" "
Rating 6 - Okay. 7 out of 60 reviews" "
Rating 4 - Poor. 10 out of 60 reviews" "
Rating 2 - Terrible. 10 out of 60 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Ayman Marwan

Disliked: Staff & service, property conditions & facilities
Very noisy in night due to many discos in different floors. Breakfast in very bad because it is made for one nationality or group f guest. The breakfast doesn't take intoconsideration international guests. Very crowded in night from people not guests inside the hotel, they come to attend the discos inside the hotel
Stayed 5 nights in Aug 2023

2/10 Terrible

Azi, Oxford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold and mildew everywhere in the bathroom. It is unbelievable how filthy and noisy the property is, yet they charge almost the same price as some great properties in Dubai. I left early and filed a complaint with Expedia.
Stayed 3 nights in Apr 2023

6/10 Okay

Ryan

Business traveller
Liked: Cleanliness, staff & service
Good service, will never return
I thought the night club would only work on the weekends, but no! You have banging on your head every day, every day till 04:00 am! Pity there is no coffee at breakfast - only tea. The day staff were amazing! All issues dealt with immediately, but I felt a lack of integrity from the front desk.
Stayed 6 nights in Mar 2023

4/10 Poor

Ryan

Business traveller
Liked: Cleanliness, staff & service
Good service, won't return
Very good service, if you have an issue it's dealt with immediately, however 2 things: 1. You will not sleep till 04:00 am because of the night club by the pool - except on Ramadan, guaranteed! 2. No coffee at breakfast - no problem if you drink tea.
Stayed 1 night in Mar 2023

8/10 Good

Valeriano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was great. He helped us with 2 tours we booked with Viator that almost did not pick us up at the hotel. If not for him we would have had wasted our stay in Dubai.
Stayed 2 nights in Dec 2022

4/10 Poor

Salim

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, amenities
Ok
Stayed 1 night in Dec 2019

6/10 Okay

Ahmad, Riyadh

Business traveller, Travelled with group
Liked: Staff & service
The club music was making disturbance
Stayed 6 nights in Feb 2020

8/10 Good

abdullah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2019

6/10 Okay

Fola, Lagos

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Maintenance response and efficiency poor. It took two days to fis toilet vent.Hot water efficiency poor. Internet connection down my last night and not rectified
Stayed 13 nights in Jan 2020

10/10 Excellent

Verified traveller

Hospitality was excellent. Despite a late check-in, I was given the best room!
Stayed 1 night in Jan 2020
Response from Arun Kumar on 26 Jan,2020
Dear Guest, Thank you for your valuable feedback. We look forward to welcome you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2020

2/10 Terrible

MOHAMMAD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service.
Due to an urgent surgical treatment in my left kidney, I had to cancel my whole trip few days before check in. But hotel.com and the hotel didn’t cancel my reservation. I send my medical reports requesting to cancel my reservation. It is unwanted. People may get sick and definitely Hotel.com and the Property should consider guests these unwanted situations. It seems Hotel.com and the property has no human ! They all are robots and never have situation like mine and they are free from sickness forever !! Thanks
Stayed 4 nights in Dec 2019

8/10 Good

SHAHRUKH

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Arun Kumar on 26 Jan,2020
Dear Guest, Thank you for your valuable feedback. We look forward to welcome you again.

10/10 Excellent

Roxy, Lagos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loads of places to eat. Just outside the hotel gave me a good view of the new year Burj khalifa fireworks
Stayed 7 nights in Dec 2019
Response from Arun Kumar on 26 Jan,2020
Dear Guest, Thank you for your valuable feedback. We look forward to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Arun Kumar on 26 Jan,2020
Dear Guest, Thank you for your valuable feedback. We look forward to welcome you again.

6/10 Okay

B

Travelled with family
Liked: Staff & service
Stayed 8 nights in Dec 2019

2/10 Terrible

Tetsutaro

Disliked: Property conditions & facilities, room comfort
Too noisy
Hotel location and clearness are good. But it was terribly noisy in the night till over 3am due to music pub in 1st floor. Never able to get good sleep even in the 7th floor.
Stayed 2 nights in Dec 2019

10/10 Excellent

Najib

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and honest staff and the property location was not bad
Stayed 3 nights in Dec 2019
Response from Arun Kumar on 26 Jan,2020
Dear Guest, Thank you for your valuable feedback. We look forward to welcome you again.

6/10 Okay

Abubakar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2019

8/10 Good

Ayad

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2019
Response from Arun Kumar on 26 Jan,2020
Dear Guest, Thank you for your valuable feedback. We look forward to welcome you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Disorganized check out process. They also keep your passport. Very loud patrons.
Stayed 1 night in Nov 2019

10/10 Excellent

Delowar

Stayed 1 night in Nov 2019

10/10 Excellent

Mohamed Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hitel
It was amaizng. I wish to come bavk and sray in the same hotel
Stayed 4 nights in Sep 2019
Response from Arun Kumar on 28 Nov,2019
Dear Mr. Hussein, Thank you for your valuable feedback. Look forward to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Abhilash Moses on 3 Oct,2019
Dear Guest, Thank you for choosing to stay with us during your recent visit to Dubai. We thank you and appreciate for sharing the feedback. We look forward to welcome you soon.

8/10 Good

Gibson Mashoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was fantastic
Stayed 2 nights in Aug 2019
Response from Abhilash Moses on 17 Aug,2019
Dear Guest, Thank you for choosing to stay with us during your recent visit to Dubai. We thank you and appreciate for sharing the feedback. We look forward to welcome you soon.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
I always feel welcome there. It is conveniently located, well priced and has everything I need. The staff go out of their way to help. This time, a small photo card fell behind a very heavy piece of furniture. They made a special effort to retrieve it for me before I left.
Stayed 2 nights in Aug 2019
Response from Abhilash Moses on 17 Aug,2019
Dear Guest, Thank you for choosing to stay with us during your recent visit to Dubai. We thank you and appreciate for sharing the feedback. We look forward to welcome you soon.

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Amit on 22 Apr,2019
Dear Guest, Thank you for choosing to stay with us and sharing such an encouraging feedback. We look forward to welcome you soon at Golden Tulip Nihal Palace Hotel.

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from Amit on 17 Apr,2019
Dear Guest, We thank you for choosing to stay with us and sharing your feedback with fellow travelers. We look forward to welcome you back and delight you with our services.

10/10 Excellent

Sevdail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It's very nice hotel and kindly staff.
Stayed 5 nights in Feb 2019
Response from Amit on 10 Feb,2019
Dear Guest, Thank you for choosing to stay with us during your recent visit to Dubai. We thank you and appreciate for sharing the feedback. We look forward to welcome you soon.

4/10 Poor

Afzal

Disliked: Cleanliness, property conditions & facilities, room comfort
A very poor 4 star hotel
It wasn't what I had in mind as it was a 4 star hotel first of all I requested a queen bed but instead received two single beds and they essentially comfortable the sofas were stained dirty the toilet didn't flush probably and the sinks tap was very lose and the drain plug was stuck shut and the hair dryer was a joke and there was no iron or ironing board in the room as stated.
Stayed 2 nights in Jan 2019
Response from Amit on 6 Feb,2019
Dear Mr Afzal, We thank you for choosing to stay with us and your feedback. We regret the fact that we did not lived up to your expectations. A stray incident like this does not reflect our usual standard of services. Please accept our sincere apologies. We are hopeful to welcome you back and restore your lost confidence.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Amit on 1 Apr,2019
Dear Guest, Thank you for staying with us and sharing your feedback with fellow travelers. We look forward to welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a overall good stay, really enjoyed the comfy beds.
Stayed 1 night in Jan 2019
Response from Amit on 2 Feb,2019
Dear Guest, Thank you for staying with us and sharing such an encouraging feedback. We look forward to welcome you back soon.

8/10 Good

Verified traveller

The location is good - close to Dubai International Airport but in the old part of Dubai. It is inexpensive, and the staff are sincere and helpful. Reception staff are not always on top of the billing so you need clarity and patience but it has worked out well each time. The building is not new - I had to call for help removing a plug from a washbasin - but help was forthcoming, even at night-time.
Stayed 2 nights in Nov 2018
Response from Amit on 28 Nov,2018
Dear Guest, Thank you for sharing your experience of the recent stay in our hotel and taking time out of your busy schedule to write such an encouraging feedback. We thank you for appreciating the value for money and the sincerity, helpfulness of our team members. We have noted your comments with regards to billing issue at reception and assure to take corrective measure to make your stay even more memorable on your next visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No way this hotel can be a 4 stat hotel, it should be 2-3 stars only
Stayed 6 nights in Oct 2018
Response from Amit on 4 Nov,2018
Dear Guest, Thank you again for writing and taking time out of your busy schedule. A feedback has been shared to your previous review. We look forward to welcome you back and restore your lost confidence.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel should be rated as 3 star , no way nesr to 4 star, for reasobs: Food is really bad Pool is v small, u can not imagine it is for adults Room, is small and stinky
Stayed 1 night in Oct 2018
Response from Amit on 4 Nov,2018
Dear Guest, We thank you for choosing to stay with us during your recent visit to Dubai. We regret the fact that we did not lived up to your expectation this time. Rest assured the feedback is shared with all concerned to take necessary steps in order to avoid recurrence of same.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel and staff are cooperative. I enjoyed my stay
Stayed 1 night in Oct 2018
Response from Amit Sandal on 4 Oct,2018
Dear Guest, We thank you for choosing to stay with us and sharing such encouraging feedback. We look forward to welcome you soon.

4/10 Poor

Scott

Disliked: Room comfort
Constant music in the room from club!
The hotel wasn’t to bad, the facilities were good, the only problem was there were 2 night clubs on the first floor and I stayed on the floor above it, so all you could hear was club music until 3am everyday. Spoke to reception and all they could say is we apologise for this.
Response from Amit Sandal on 2 May,2018
Dear Mr Scott, We thank you for staying with us during your recent visit to this part of the world and taking time to share the feedback. Whilst we are happy to know that you enjoyed the services offered, we regret the fact that we fell short on the expectation. We understand the inconvenience you may have faced due to the noise. Rest assured corrective measure has been taken to reduce the noise and team members has also been given training to handle such situations. We are also hopeful that a stray incident like this would not dissuade you to stay again with us and we are hopeful to restore your confidence in our services.

8/10 Good

Sajjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai April 2018 - Nihal Palace Hotel
Great location for our visit, with comfortable rooms. Breakfast also included in my package and was not too bad at all.The roof top pool was also nice and clean. I would use this hotel again
Response from Amit Sandal on 9 Apr,2018
Dear Mr Sajjad, Thank you for choosing to stay with us and sharing such an encouraging feedback. We will look into improving breakfast to delight you on your next visit. We look forward to welcome you soon.

8/10 Good

Tom, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to airport
Friendly staff, very willing to help. No issues with the room and the shower was surprising good. No issue with noise from the in house entertainment, so should ask when a room has been allocated. My preferred place to stay when transiting.
Stayed 2 nights in Aug 2017
Response from Amit Sandal on 3 Sept,2017
Dear Guest, We thank you for sharing your experience with us. We are delighted to know that our offerings were upto your liking. We do look forward to your next visit when your plans brings you to the city. Warm Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rating on Expedia is False
I don't know who or how they got a good rating but somebody lying! Whole hotel outdated, room Old, bathroom Old, towels dingy and Management tried to make up policies to charge me more!!!!
Response from Stephen D'souza on 8 Apr,2017
Dear Guest, Thank you for your feedback and we do regret the fact that we were unable to come up to your expectations,Our goal is to not only to meet the needs of each and every guest we serve, but to exceed their expectations and to make their stay as pleasant and comfortable as possible. We are sorry to hear that you were not happy with our Rooms. We hope this isolated incident will not deter you from trying our services again. We do look forward to you staying with us again in the future, and we look forward to the pleasure of welcoming you back. Sincerely Stephen D'souza Front Office Manager.

4/10 Poor

campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not my first choice for Dubai
This Hotel was okay, room was nice, but the bed was terrible the mattress was too firm. The Hotel had a night club in it and the base music beat through the walls until 2am.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Sehr freundliches Personal und sehr aktive Auszubildende speziellen Dank an Mr. Babloosaiwi
Stayed 5 nights in Jan 2020

2/10 Terrible

Giuseppe

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
En dessous des lit c est sale personne qui te laisse attendre même si t arrive avant à l hotel alors qu avec expérience je me suis déjà arrivé plutôt et on m’a donné une chambre
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stinker, smutsig aldrig mer.
Stayed 2 nights in Jan 2020

4/10 Poor

Chang-young

Disliked: Cleanliness, property conditions & facilities, room comfort
I would not recommend you to stay with your family.
Stayed 1 night in Jan 2020

8/10 Good

Jackie, 日本

Liked: Cleanliness, staff & service, property conditions & facilities
全体的によかったが、ドライヤーが弱いところが少し気になった
Stayed 2 nights in Jan 2020

4/10 Poor

Silvia, Roma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura non rispecchia più le foto presenti su internet, dalle quali, presumibilmente, sono trascorsi diversi anni. La pulizia delle stanze non è stata effettuata quotidianamente. Il phon palesemente datato e poco potente. Colazione ripetitiva (in una settimana mai una novità) e reparto dolci davvero scarso. Stanze ampie.
Stayed 7 nights in Apr 2019
Response from Amit on 14 Apr,2019
Dear Guest, We thank you for choosing to stay with us during your recent visit to Dubai. We also regret the fact that we did not lived up to your expectations. We look forward to welcome you back in not so distant future and have the opportunity to restore the lost confidence.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Amit on 27 Mar,2019
Dear Mr Ali, Thank you for choosing to stay with us and sharing such an encouraging feedback. We look forward to welcome you back.

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جيد
Stayed 6 nights in Mar 2019
Response from Amit Sandal on 28 Mar,2019
Dear Guest, Thank you for your feedback we appreciate it and we look forward to welcome you again. Regards, Amit Sandal

8/10 Good

Hameed

Disliked: Cleanliness
موقع ممتاز
الاقامه ليست سيئه ولكن الفندق بحاجه الى اعادة صيامه لدورات المياه داخل الخرف وتنوع الفطوله ليناسب الذوق للنزلاء العرب ، والاهتمام بتوظيف مدراء عرب
Stayed 1 night in Jan 2019
Response from Amit on 27 Jan,2019
Dear Guest, Thank you for staying with us and sharing the feedback on your recent stay. We have noted the concern raised by you and assure they will be taken care of. We look forward to welcome you back.