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Grand Excelsior Hotel Bur Dubai

Photo gallery for Grand Excelsior Hotel Bur Dubai

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Grand Excelsior Hotel Bur Dubai

Grand Excelsior Hotel Bur Dubai

4.0 star property

3.5/5 Good

Top rated for amenities (3.7/5)

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Kuwait Road - Bur Dubai, Dubai, 121545

Explore the area

  • Popular LocationZabeel Park6 min drive
  • Popular LocationGrand Mosque7 min drive
  • Popular LocationDubai Cruise Terminal8 min drive
  • AirportDubai (DXB-Dubai Intl.)15 min drive

Room options

About this area

Dubai

Grand Excelsior Hotel Bur Dubai is located in Bur Dubai, a neighbourhood in Dubai, and is in a shopping district and near a metro station. Dubai Museum and Sheikh Saeed Al Maktoum House are cultural highlights, and some of the area's attractions include Dubai Aquarium & Underwater Zoo and Wild Wadi Water Park. Dubai Garden Glow and KidZania are also worth visiting.

What's nearby

  • Zabeel Park - 6 min drive
  • Grand Mosque - 7 min drive
  • Bastakiya - 8 min drive
  • Dubai Cruise Terminal - 8 min drive
  • Sheikh Saeed Al Maktoum House - 9 min drive

Getting around

  • Al Karama Station - 14 min walk
  • Dubai (DXB-Dubai Intl.) - 15 min drive

About this property

Grand Excelsior Hotel Bur Dubai

4-star hotel in the heart of Bur Dubai
Consider a stay at Grand Excelsior Hotel Bur Dubai and take advantage of a nightclub, a round-trip airport shuttle and a poolside bar. Treat yourself to a body wrap, a Thai massage or a facial at Grand Lavana Spa, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature international cuisine and more. In addition to 4 coffee shops/cafes and a hair salon, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), limo/town car service and a gift shop
  • Meeting rooms, a porter/bellboy and concierge services
  • Guest reviews give top marks for the dining options and overall value
Room features
All guest rooms at Grand Excelsior Hotel Bur Dubai include comforts, such as 24-hour room service and air conditioning, as well as amenities, such as complimentary wireless Internet access and safes. Guests reviews give good marks for the size rooms at the property.
More amenities include:
  • Bathrooms with baths or showers and hairdryers
  • LCD TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Afrikaans, Arabic, Chinese (Mandarin), English, Farsi, Filipino, French, German, Hindi, Japanese, Russian, Thai, Urdu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“11 AM: AED 75 for adults and AED 37.50 for children
  • 4 restaurants and 4 coffee shops
  • 7 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Docklands
  • AAngan
  • Soto Soto

Things to do

  • Fitness centre
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre (34647 square feet of space)
  • Meeting rooms

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Mud bath
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 4 AM
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 125.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: AED 75 for adults and AED 37.50 for children (approximately)
  • Airport shuttle fee: AED 100 per vehicle (one way)
  • Rollaway bed fee: AED 125.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Excelsior
Grand Excelsior Bur Dubai
Grand Excelsior Hotel
Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur
Grand Excelsior Bur
Excelsior Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel
Grand Excelsior Hotel Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel Dubai

Frequently asked questions

Does Grand Excelsior Hotel Bur Dubai have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 26 Sept,2022, prices found for a 1-night stay for 2 adults at on 27 Sept,2022 start from S$129.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Excelsior Hotel Bur Dubai pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Excelsior Hotel Bur Dubai?

Self-parking and valet parking are free at this property.

What time is check-in at Grand Excelsior Hotel Bur Dubai?

Check-in is from 3:00 PM - 4 AM. Late check-in is available during limited hours.

What time is check-out at Grand Excelsior Hotel Bur Dubai?

Checkout is at noon.

Does Grand Excelsior Hotel Bur Dubai provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 100 per vehicle applies.

Where is Grand Excelsior Hotel Bur Dubai located?

Located in Bur Dubai, this spa hotel is 1 mi (1.6 km) from Meena Bazaar and within 3 miles (5 km) of Dubai Creek and Gold Souk. Dubai Cruise Terminal and Dubai World Trade Centre are also within 3 miles (5 km). Al Karama Station is 14 minutes by foot and Sharaf DG Station is 14 minutes.

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 69 out of 273 reviews
5 - Excellent 25%
Rating 4 - Good. 89 out of 273 reviews
4 - Good 33%
Rating 3 - Okay. 53 out of 273 reviews
3 - Okay 19%
Rating 2 - Poor. 40 out of 273 reviews
2 - Poor 15%
Rating 1 - Terrible. 22 out of 273 reviews
1 - Terrible 8%

3.6/5

Cleanliness

3.7/5

Staff & service

3.7/5

Amenities

3.5/5

Property conditions & facilities

3.1/5

Eco-friendliness

1/5 Terrible

Verified traveller
Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever.
Worst hotel I ever stay. By default, do expect no shower foam, no towel. Shifting breakfast location without inform guest. Room key always give issue. Totally disappointed. U can get much better hotel with the same rate.
Stayed 5 nights in May 2022

2/5 Poor

Abdiwahab
Stayed 2 nights in Mar 2022

3/5 Okay

Santosh
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

2/5 Poor

Isaac
Travelled with family
Disliked: Staff & service
Facility was okay but NO enough lights in the room and NO toiletries were replenished each day. Key will NOT work every day and very inconvenience to shuffle between the room and lobby. PCR test provided by hotel IS ABSOLUTELY not good and will NOT recommend to any. They hiked the price due to the US time restriction and accept ONLY cash and did NOT give the report until few hours before my flight which caused too my tension.
Stayed 6 nights in Dec 2021

1/5 Terrible

Senthil
Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD service, POOR quality, WORST experience
Worst hotel. Bad front office manager who works in the night shift. Room are old and dirty, smelly and expensive compared to other hotels. Housekeeping services was bad. I called three times to clean my room for 3 days and until 8 or 9pm they wonโ€™t clean.
Stayed 2 nights in Dec 2021

3/5 Okay

Humayoun
Travelled with family
Stayed 3 nights in Nov 2021

4/5 Good

Johan
Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathroom is really bath ! Airco too, we could not put it off.
Stayed 1 night in Dec 2021

4/5 Good

Amar shukur
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

4/5 Good

FANTA COUMBA
Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the cleanliness of the toilet tub should be improved (limestone), Other than that everything was fine
Stayed 7 nights in Oct 2021

3/5 Okay

Hussein
Travelled with group
Liked: Room comfort
The bathroom was not clean and not good because the water stays inside the bathroom when taking the shower and it does not go out until after an hour with a bad smell in the room
Stayed 1 night in Sep 2021