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Grand Excelsior Hotel Deira

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Outdoor pool
Outdoor pool
Outdoor pool
Executive Suite | Premium bedding, minibar, in-room safe, individually decorated

Overview of Grand Excelsior Hotel Deira

Grand Excelsior Hotel Deira

4.0 star property

3.6/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Al Muteena Street, Deira, Dubai, 5772

Explore the area

  • Popular LocationReef Mall14 min walk
  • Popular LocationFish Roundabout20 min walk
  • Popular LocationAl Ghurair Centre9 min drive
  • AirportDubai (DXB-Dubai Intl.)15 min drive

Room options

About this area

Dubai

Near a metro station, Grand Excelsior Hotel Deira is in Deira, a neighbourhood in Dubai with good shopping. Grand Mosque and Burj Khalifa are notable landmarks, and travellers looking to shop may want to visit City Centre Deira and Gold Souk. Looking to enjoy an event or a game while in town? See what's happening at Al-Maktoum Stadium or Dubai Tennis Stadium. Guests love the hotel's convenience for public transportation: Abu Baker Al Siddique Station is 10 minutes on foot.

What's nearby

  • Reef Mall - 14 min walk
  • Fish Roundabout - 20 min walk
  • Al Ghurair Centre - 9 min drive
  • Naif Souq - 10 min drive
  • Deira Twin Towers Shopping Centre - 11 min drive

Getting around

  • Abu Baker Al Siddique Station - 10 min walk
  • Dubai (DXB-Dubai Intl.) - 15 min drive

About this property

Grand Excelsior Hotel Deira

4-star hotel in the heart of Deira
You can look forward to a nightclub, a round-trip airport shuttle and a poolside bar at Grand Excelsior Hotel Deira. For some rest and relaxation, visit the sauna or steam room, and indulge in a Thai massage. The on-site restaurant, Terrace, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and a coffee shop/cafe.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a front desk safe and a banquet hall
  • A gift shop, a 24-hour front desk and a porter/bellboy
  • Guest reviews speak highly of the proximity to public transport
Room features
All 229 individually decorated rooms offer comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and dressing gowns.
Other conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • 32-inch LCD TVs with premium channels
  • Wardrobes/cupboards, free infant beds and coffee/tea makers

Languages

English, French, Indonesian, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10:30 AM: AED 69 for adults and AED 42.5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Terrace
  • Le Cafe

Things to do

  • 24-hour fitness centre
  • Nightclub
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Free cots/infant beds
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference space (8073 square feet)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

75% of travellers were happy with check-in
Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
  • Tourism fee: AED 15.00

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: AED 69 for adults and AED 42.5 for children (approximately)
  • Airport shuttle fee: AED 95 per vehicle (one-way)
  • Airport shuttle fee per child: AED 95 (one-way), (from 6 to 11 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Parking height restrictions apply

Property is also known as

Grand Excelsior Hotel Deira Dubai
Grand Excelsior Deira Dubai
Grand Excelsior Deira
Sheraton Deira Dubai
Grand Excelsior
Grand Excelsior Deira Dubai
Grand Excelsior Hotel Deira Hotel
Grand Excelsior Hotel Deira Dubai
Grand Excelsior Hotel Deira Hotel Dubai

Frequently asked questions

Does Grand Excelsior Hotel Deira have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 6:00 PM.

Is Grand Excelsior Hotel Deira pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Excelsior Hotel Deira?

Self-parking and valet parking are free at this property.

What time is check-in at Grand Excelsior Hotel Deira?

Check-in is from 2:00 PM - anytime.

What time is check-out at Grand Excelsior Hotel Deira?

Checkout is at noon.

Does Grand Excelsior Hotel Deira provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 95 per vehicle applies.

Where is Grand Excelsior Hotel Deira located?

Located in Deira, this hotel is within 3 mi (5 km) of Dubai Creek, City Centre Deira and Gold Souk. Grand Mosque and Dubai Museum are also within 3 mi (5 km). Abu Baker Al Siddique Station is 10 minutes by foot and Salah Al Din Station is 16 minutes.

Can I cancel my reservation for free at Grand Excelsior Hotel Deira and receive a full refund?

Yes, Grand Excelsior Hotel Deira offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Excelsior Hotel Deira cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 65 out of 261 reviews
5 - Excellent 25%
Rating 4 - Good. 92 out of 261 reviews
4 - Good 35%
Rating 3 - Okay. 49 out of 261 reviews
3 - Okay 19%
Rating 2 - Poor. 33 out of 261 reviews
2 - Poor 13%
Rating 1 - Terrible. 22 out of 261 reviews
1 - Terrible 8%

3.7/5

Cleanliness

3.8/5

Staff & service

3.6/5

Amenities

3.5/5

Property conditions & facilities

2.7/5

Eco-friendliness

1/5 Terrible

Rubin Andrews
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall cleaniness and the attitude of the staff.
Stayed 2 nights in Jul 2022

4/5 Good

Amandeep
Disliked: Staff & service, amenities, property conditions & facilities
Staff were totally unprofessional we called for towels 10 times no one was response back to us.
Stayed 1 night in Jul 2022

1/5 Terrible

Abdallah
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

4/5 Good

BALOCH SHAH
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Feb 2022

5/5 Excellent

Abdinur
Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2022

3/5 Okay

CONOR
Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Look elsewhere
Not impressed at all with the service at this hotel. Alot of the staff were definitely not attentive nor concerned with the service provisioned. Facilities aged and poorly kept. Currency exchange non existneent - told no cash! Worst, very noisy into earlly hour's and on last night what sounded like a massive riot occurred around 4 am. Never bothered to ask as staff didnt care much on arrival.
Stayed 3 nights in Feb 2022

2/5 Poor

Zahir
Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude and abrupt staff, not very helpful at all. Will definitely not be staying afain.
Stayed 3 nights in Feb 2022

3/5 Okay

Abdulla
Disliked: Cleanliness, property conditions & facilities
Very average
The room smelt of damp and there were no towels. The only good thing about the hotel was the bed thatโ€™s all. I wouldnโ€™t come back again though.
Stayed 2 nights in Feb 2022

1/5 Terrible

Ade
Stayed 1 night in Dec 2021

2/5 Poor

RICKY LIH HORNG
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2021