Dear Giles, Thank you for your feedback in relation to your stay. Your feedback was shared during your stay with both myself and another senior colleagues. I am sorry that you were not satisfied with your stay and that the experience in your previous hotel was more suited to your expectations. I am also sorry if the steps we took to make you feel like you received better value for money did not make up for the gap in your expectations. Each guest has their own preferences and I am sorry that we were not compatible with yours. I would still advise you that we do have other hotels within the Jumeirah Brand and while Al Naseem is clearly not for you there are opportunities for you to have different experiences in our other properties which you may find more to your liking. While I do not take away from your own perceptions and personal experience we do have many guests who find that Al Naseem does tick their boxes and hence the "overcrowding". We are definitely a busy hotel with high occupancy which does indicate that we are doing something right however comes with its own demands and complications but we do our best to meet the demands on the hotel as well as the luxury standards that we set for ourselves.Once again, I am sorry that you did not have an enjoyable experience while you were here and I am grateful for your feedback which we will review were applicable.

Dear Jimmy,Thank you so much for choosing to stay at Jumeirah Al Naseem and also for taking time out of your day to leave such a fantastic score. I do hope that you will come back and have an even better time with us soon.

Dear Paul, Thank you for leaving your review and for such a generous score. I take note of your feedback regarding the lobby bar which I agree is unusually busy compared to other hotels. It is a very popular spot for food and drinks, especially on the weekend for both in house guests and external walk ins. I would like to let you know that in future I would recommend Blind Tiger which is our dedicated bar and normally can accommodate walk ins without a reservation. I do hope to see you back at the hotel in the near future and until then, thank you for choosing Al Naseem.

Dear Tigran, Thank you for choosing to stay at Jumeirah Al Naseem and additionally thank you for sharing your feedback. I am glad that you had a reasonable stay however I am sorry if we fell short in any areas. Our aim is to exceed expectations which it seems did not happen this time.I am always open to any feedback you are able to share which will allow us to focus our energy in any specific areas of improvement. I hope to hear back from you and to see you back at our property in the future. Many Thanks and Warm Regards

Thank you for taking the time to leave a review. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Jumeirah Al Naseem!Warm Regards,

Thank you for taking the time to leave a positive review. We are very glad to know you were pleased with your overall stay. I would like to thank you also for your generous score and hope to welcome you back to the hotel again in the near future.

Dear Craig, Thank you for choosing to stay at Jumeirah Al Naseem and additionally thank you for the generous score.I am delighted to learn that you had such an enjoyable stay and we look forward to welcoming you back very soon. Many Thanks and Warm Regards

Thank you for taking the time to leave a review. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations.I would like to thank you also for your generous score.Thank you for choosing Jumeirah Al Naseem!

Thank you for taking the time to leave a review. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations.I would like to thank you also for your generous score.Thank you for choosing Jumeirah Al Naseem!

Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any further questions or concerns. Thank you for choosing Jumeirah Al Naseem! Warm Regards,Yousef HaiderOperations Manager

Dear Alison, Thank you very much for your survey and choosing to stay at Jumeirah Al Naseem. I do apologise for the delay in my response. With regards to the VIP Access that you were entitled to during your stay I would like to inform you that this was in relation to a food and beverage discount of 20%.I did have a look at your bill to see if this discount was applied however it appears that you did not consume any extras at the hotel and the only charges I found were for the room. Please do let me know if this is correct, if not I will be happy to look further into it. I do hope to see you again soon where we can again achieve a perfect satisfaction score. Warm Regards

Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any further questions or concerns. Thank you for choosing Jumeirah Al Naseem! Warm Regards,Yousef HaiderOperations Manager

Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any further questions or concerns. Thank you for choosing Jumeirah Al Naseem! Warm Regards,Yousef HaiderOperations Manager

Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. I am delighted to hear your feedback on Jethro and his approach to customer service and additionally your satisfaction with the housekeeping team. I can assure you that they will be made aware of your comments and I am sure they will be as happy as I was to read them. Please feel free to contact me directly and it will be my pleasure to assist you if you have any further questions or concerns. Thank you for choosing Jumeirah Al Naseem! Warm Regards,Yousef HaiderOperations Manager

Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any further questions or concerns. Thank you for choosing Jumeirah Al Naseem! Warm Regards,Yousef HaiderOperations Manager

Dear Julie, thank you for choosing to stay with us in Jumeirah Al Naseem. The pictures that you have shared coupled with the generous score paints a picture of a great stay. I do hope that you will return soon to visit us again and take many more picture. Until then, Best WishesYousef

Dear Mr. Barry,Greetings from Jumeirah Guest Relations! To begin with, I would like to thank you for taking the time to offer us your feedback. I was sorry to read about your disappointment. I have read your comprehensive comments and I was very concerned to see that we have not met your expectations. Allow me to extend my sincere apologies for the shortcomings on this occasion. We still hope to welcome you back to the Al Naseem Hotel, and we will ensure to prioritize your future requests to be arranged accordingly. Moreover, you may please contact us via phone number: 971 52 100 1461 or email us at janguestreation@jumeirah.com for future arrangements and we will acknowledge and arrange to our utmost.Our guest feedback is critical to our continual improvement activities, assisting us to be able to deliver the exceptional service Jumeirah is renowned for and exceed your expectations for future visits. Should you have any queries and require further information or assistance please do not hesitate to contact us. Kind regards,Jhody Santos