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Reviews of Marriott Resort Palm Jumeirah, Dubai

5 out of 5
Marriott Resort Palm Jumeirah, Dubai
Palm West Beach, Palm Jumeirah Road, Dubai, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 55 out of 74 reviews" "
Rating 8 - Good. 11 out of 74 reviews" "
Rating 6 - Okay. 3 out of 74 reviews" "
Rating 4 - Poor. 2 out of 74 reviews" "
Rating 2 - Terrible. 3 out of 74 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024

10/10 Excellent

Danielle, San Bruno

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and the service was excellent! Loved the 24-hr room service and the many restaurant dining options on property, even at the private beach. The rooms and the public areas were very well maintained. I appreciated the extra touches such as dimming the hall lights in the evening. Every meal I had at this property was delicious! (The coconut shrimp at the beach could use a little more seasoning though, at least a touch of salt included in the frying batter.)
Stayed 5 nights in Apr 2024

10/10 Excellent

Atixhe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service I’ve ever had! & the best breakfast!
Stayed 1 night in Apr 2024
Response from Gerrit Schmitt on 23 Apr,2024
Dear Atixhe,Thank you for staying with us and sharing your valuable feedback. We are delighted to learn that you enjoyed your stay with us and look forward to hosting you again.Best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

nermin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Kids friendly hotel
Stayed 6 nights in Mar 2024
Response from Gerrit Schmitt on 12 Mar,2024
Dear Nermin,We are delighted to learn about your amazing experience at our resort and that your kids had a great time. Thank you for choosing us and we look forward to your return.Kind regards,Gerrit SchmittGeneral Manager

2/10 Terrible

Abdula

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in experience started off bad, I was just handed a room key and told where the elevators were. No mention of which floor I was on, anything about the hotel or the facilities, nor anything about breakfast times and included packages. It was a very poor experience, I was left searching for information. Once I finally found the room it was no better. First the bathroom door handle was broken so I could not open/close the door. Maintenance was called and they came about an hour later to fix it. After that, we noticed the bathroom sink was also broken, so we had to make another maintenance call for this. The next day I almost slipped in the shower as the shower railings were not attached at all, yet again another maintenance call, then to top it off the toilet holder was broken to we had to leave the toilet paper on the cabinet. Also the balcony light did not work at all. This is a frankly shocking experience from what is supposedly a 5 star hotel. It felt like anything I touched was prone to break. The rooms were not checked correctly as every day there was a new issue with the room. When I went to complain about this to the reception desk, the receptionist was quite rude and spoke down to me as if my issue was not worth his time. He also told me he can upgrade my room but it would cost me an additional charge. The next day we spoke to another receptionist who was more receptive to these issues and offered us a free upgrade. This room had no hot water or working balcony
Stayed 5 nights in Mar 2024
Response from Gerrit Schmitt on 10 Mar,2024
Dear Abdula,I would like to take this opportunity to thank you for choosing us for your stay and providing a valuable feedback about your stay experience. Please be assured that this is not the norm of our resort and I am disappointed to hear that we were not able to meet your expectations. Rest be assured that every single point of your feedback will be reviewed in details for required corrective actions.I will be grateful if you provide us with another opportunity to be at your service to turn around the experience and deliver the wonderful hospitality we strive for.Look forward on your return.Kind regards,Gerrit SchmittGeneral Manager

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked our stay at the hotel, the staff was great, the location was great, and facility offerings were great. The restaurant selections and gym were outstanding. The only reason I didn't give it 5 stars was due to the hotel's inability to refund me one night's stay. I originally booked through Expedia, and then needed to change my plans when I got there. Instead of staying 7 nights I stayed 6 and requested the cancellation of my last night's stay. Expedia said the hotel could cancel and refund and the hotel said they couldn't because of booking with Expedia. Either way I got the run around for something that could have easily been done. Very disappointing.
Stayed 7 nights in Jan 2024
Response from Gerrit Schmitt on 20 Feb,2024
Dear Melanie,Thank you for choosing our resort for your stay in Dubai. We are delighted that you had a pleasant experience with us and thank you for sharing your feedback.We regret to learn that you got disappointed about the rate offer you availed. It is a special discounted offer "stay longer on us", which is applicable for a minimum length of stay of 7 nights. These discounted rates are not valid for any shorter duration of stay, where the best available rates are offered instead.We hope to have another opportunity to be at your service in the future and will ensure that you are well looked after.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Andrew

Stayed 11 nights in Jan 2024
Response from Gerrit Schmitt on 19 Jan,2024
Dear Andrew,Thank you for choosing our resort for your stay in Dubai. We are happy to see your high rating for your stay experience.Appreciate your trust in our services and look forward to your return.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Gerrit Schmitt on 15 Jan,2024
Dear Anthony,Thank you for choosing our resort for your recent stay. We are delighted to learn that you had a pleasant stay and thank you for scoring us 10 out of 10.We look forward to your return soon.Best regards,Gerrit SchmittGeneral Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Don’t waste your time
Hotel staff too slow to attend to issues . Room quality not up to standard .had to get bathroom fixtures repaired and fixed while we were in the room . Upon checkout they had a list of restaurant bills that was incorrectly charged to my room . There is a lot of choice in Dubai ..don’t waste your time here .
Stayed 7 nights in Dec 2023
Response from Gerrit Schmitt on 13 Jan,2024
Dear Valued Guest,Thank you for choosing our resort for your recent stay in Dubai. I regret to learn that your stay with us was less satisfactory and would like to assure you that this is not a norm of our resort but one off. We will be delighted to welcome you back to regain your trust in our services in a near future.Kind regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Lynne

Stayed 5 nights in Jan 2024
Response from Gerrit Schmitt on 27 Jan,2024
Dear Lynne,Thank you for your stay with us and truly appreciate your high rating. We are delighted that you enjoyed your stay and will be happy to host you again.With kind regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Noor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Gerrit Schmitt on 6 Jan,2024
Dear Noor,Thank you for your recent stay with us. we are delighted to lean that you had an enjoyable time at the resort and look forward to welcoming you back in a near future.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families & couples
Stayed 7 nights in Dec 2023
Response from Gerrit Schmitt on 6 Jan,2024
Dear Samuel,Thank you for choosing the Marriott Resort Palm Jumeirah for your recent stay. We are happy to hear that you had an enjoyable time with us.Look forward to your return.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gerrit Schmitt on 22 Dec,2023
Dear Ramon,Thank you for choosing our resort for your recent stay in Dubai. We appreciate your high score confirming your stay satisfaction and will be pleased to welcome you back soon.Best regards,Gerrit SchmittGeneral Manager

8/10 Good

Muhammad

Stayed 2 nights in Dec 2023
Response from Gerrit Schmitt on 21 Dec,2023
Dear Muhammad,Thank you for choosing our resort for your recent stay and taking the valuable time to review your experience.We are pleased to know that you had a nice stay with us and will be delighted to welcome you back in a near future again.With kind regards,Gerrit SchmittGeneral Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Dec 2023
Response from Gerrit Schmitt on 17 Dec,2023
Dear Valued Guest,Thank you for choosing our resort for your recent stay on the Palm Jumeirah and taking your valuable time to review your stay experience.I regret to learn that your stay is less satisfactory and will be grateful if you reach out to our resort directly to discuss your stay experience in more details. The feedback like yours will certainly help us to improve further.With kind regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Salif

Stayed 3 nights in Dec 2023
Response from Gerrit Schmitt on 12 Dec,2023
Dear Salif,Thank you for staying with us and taking your valuable time to review your stay experience. We are delighted to learn that you had a nice time and will be happy to welcome you back soon.With kind regards,Gerrit SchmittGeneral Manager

8/10 Good

Paul

Stayed 5 nights in Nov 2023
Response from Gerrit Schmitt on 7 Dec,2023
Dear Paul,Thank you for your valuable time to stay with us and rate your experiences. Though we have not achieved the highest score I believe you had a pleasant experience at our resort.We look forward to your return and with our dedication to the guest experiences and stay comfort we look forward to another opportunity to score high.With kind regards,Gerrit SchmittGeneral Manager

10/10 Excellent

JASWANT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location and beach access
Stayed 1 night in Nov 2023
Response from Gerrit Schmitt on 7 Dec,2023
Dear Jaswant,Thank you for your valuable time to review your stay experience with us. We are delighted to learn that you liked the location of our resort and the beach facilities we are offering to our valued guests.We look forward to creating another memorable experience for you in a near future.With kind regards,Gerrit SchmittGeneral Manager

10/10 Excellent

RAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Location , Great Staff , Beautiful Beach and nice walking area.
Stayed 5 nights in Nov 2023
Response from Gerrit Schmitt on 4 Dec,2023
Dear Raj,Thank you for choosing the Marriott Resort Palm Jumeirah for your stay in Dubai. We are happy to see your complimenting feedback about our resort and our dedicated team.We will be happy to be at your services again in a near future.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Arfan

Liked: Amenities, property conditions & facilities
Great
Stayed 7 nights in Nov 2023
Response from Gerrit Schmitt on 4 Dec,2023
Dear Arfan,Thank you for your stay with us and providing motivating feedback about your stay experience. We appreciate your time and look forward to your return.With best regards,Gerrit SchmittGeneral Manager

8/10 Good

Ali

Stayed 3 nights in Nov 2023
Response from Gerrit Schmitt on 17 Dec,2023
Dear Ali,Thank you for staying with us and taking the time to review your stay experience. My team and I strive for exceptional stay experiences for our guests and we will be happy to welcome you back again to experience our hospitality.With kind regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Kiran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was impeccable from the get-go. Rarely have I experienced such attention to detail and a truly bespoke and customised hotel stay. The team had custom-prepared our room specifically for our needs, and ensured we had a breakfast that suited our dietary preferences with daily customised choices specially selected for this purpose. In particular, we got to know individual members of the team who availed themselves fully throughout our stay to ensure we had the most comfortable stay we have ever had at any hotel we’ve ever stayed in. We wouldn’t look to stay anywhere else in Dubai and highly recommend it to others. In particular, we are truly grateful to the following people and to whom we extend our heartfelt gratitude: Anil - guest service - who ensured all our dietary requirements were met and organised a bespoke breakfast service on a daily basis. Richa and Ujas - Housekeeping - who ensured that our room had all our requirements ahead of our arrival and continued to ensure all amenities were available throughout our stay with daily reviews. Shamil, Joshua, Pradeep, Riza, Thu, Danish, chefs Mahith and Jasveer from Levantera breakfast and Ashish Pathak who made the breakfast and catering service and experience truly memorable with daily bespoke options specifically for our dietary requirements. No request was too much for Aaron from concierge who even retrieved a lost phone from a taxi (!) Yasasi also ensured all aspects of our stay were catered.
Stayed 5 nights in Nov 2023
Response from Gerrit Schmitt on 22 Nov,2023
Dear Kiran,Thank you for your valuable time to let us know about your stay experience. The feedback like yours is truly valuable and motivating to provide our guests with exceptional guest experiences. I truly thank you for recognizing so many hosts of our resort and will ensure that your feedback is shared with them and they receive the deserved recognition and appreciation.We look forward to welcoming you back for another memorable stay with us.Kind regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Balamurugan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gerrit Schmitt on 22 Nov,2023
Dear Balamurugan,Thank you for your stay with us. We are delighted to learn that you had a pleasant experience and thank you for your high rating.We look forward to your return in a near future.Kind regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Kelle, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location convenient to lots of restaurants, cafes and grocery store. Very safe and clean. Nice, large workout room and spa very inviting with many amenities.
Stayed 9 nights in Nov 2023
Response from Gerrit Schmitt on 18 Nov,2023
Dear Kelle,Thank you for choosing our resort for your recent stay in Dubai. We are delighted to learn that you enjoyed your stay with us and appreciate your compliments on our facilities we provided to valued guests.We look forward to your return in a near future.With best regards,Gerrit SchmittGeneral Manager

8/10 Good

Ken, North Vancouver

Stayed 1 night in Nov 2023
Response from Gerrit Schmitt on 7 Dec,2023
Dear Ken,Thank you for choosing our resort for your stay in Dubai.I am delighted to learn that you had a pleasant stay with us and thank you for your valuable time to rate us on your experiences.We look forward to your return in a near future.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Fawaz

Stayed 3 nights in Nov 2023
Response from Gerrit Schmitt on 17 Nov,2023
Dear Fawaz,Thank you for choosing our resort for your recent stay and taking the time to review your stay experience.We are delighted to learn that you had a pleasant experience and will be happy to welcome you back in a near future.With kind regards,Gerrit SchmittGeneral Manager

6/10 Okay

Lu Lu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is ok except when I checked in for one night. The person who checked in for me made a face. Seems weird that she made a face for no reason. I don’t know if she thinks one night is not long enough?
Stayed 1 night in Oct 2023
Response from Gerrit Schmitt on 2 Nov,2023
Dear Lulu,Thank you for choosing us for your stay on the Palm Jumeirah and taking the valuable time to review your experience.Your feedback about your check in experience has been taken very constructively for the necessary corrective actions, as we strive to deliver a warm hospitality at all times.I look forward to welcoming you back soon.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Abedlmoeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Gerrit Schmitt on 20 Oct,2023
Dear Abedlmoeen,Thank you for choosing our resort for your recent stay with us. We are delighted to learn that you had an enjoyable stay and thank you for rating us high.We look forward to welcoming you soon.Best regards,Gerrit SchmittGeneral Manager

2/10 Terrible

naseer

They gave us different room than the one we booked
Stayed 7 nights in Oct 2023
Response from Gerrit Schmitt on 13 Oct,2023
Dear Naseer,Thank you for your stay at our resort. I regret to learn that your expectations were not met due to allocation of the rooms. We have put the necessary guidelines in place to prevent this from happening in the future.I look forward to welcoming you back soon.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Mohamed

Stayed 2 nights in Sep 2023
Response from Gerrit Schmitt on 2 Oct,2023
Dear Mohamed,Thank you for your stay with us. We are happy to learn that you enjoyed it. We look forward to your return in a near future.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Kamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very good and helpful. Great to have glass and metal water bottles instead of plastic
Stayed 5 nights in Sep 2023
Response from Gerrit Schmitt on 28 Sept,2023
Dear Kamal,Thank you for choosing our resort for your recent stay on Palm Jumeirah and taking your valuable time to evaluate your stay with us.We are delighted to receive your positive feedback about our team and our sustainability efforts and look forward to your return.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Sansav

Stayed 2 nights in Sep 2023
Response from Gerrit Schmitt on 11 Sept,2023
Dear Sansav,Thank you for choosing our Marriott Resort Palm Jumeirah for your recent stay. We are delighted to learn through your score that you had an enjoyable stay with us.We look forward to your return soon.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Cuong

Stayed 6 nights in Aug 2023
Response from Gerrit Schmitt on 8 Sept,2023
Dear Cuong,Thank you for staying with us and taking your valuable time to rate your experience at the resort. We will be privileged to provide you with another memorable experience in a near future. With best regards, Gerrit Schmitt General Manager

10/10 Excellent

Oscar alario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and nice new hotel, with a fantastic gym and leisure areas
Stayed 3 nights in Aug 2023
Response from Gerrit Schmitt on 1 Sept,2023
Dear Oscar,Thank you for choosing our resort for your recent stay on the Palm Jumeirah. We are delighted to learn that you had a pleasant experience and enjoyed our facilities and services.We look forward to your return to create another memorable experience.Kind regards,Gerrit SchmittGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Short business trip. Very helpful staff. Very good food including a great breakfast.
Stayed 3 nights in Jul 2023
Response from Gerrit Schmitt on 9 Aug,2023
Dear Valued Guest,Thank you for staying with us and taking your valuable time to review your stay experience. We are happy to learn that you had a pleasant short stay and enjoyed our hospitality and breakfast.We look forward to welcoming you back soon.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

sriakandaraja

Stayed 1 night in Jul 2023
Response from Ruthika Sewwandi on 27 Jul,2023
Dear Sriakandaraja,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable.If you have time we invite you to leave further feedback, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon.Kind regards, Assistant Guest Relations Manager,Marriott Resort Palm Jumeirah

10/10 Excellent

Khaled

Stayed 2 nights in Jul 2023
Response from Ruthika Sewwandi on 27 Jul,2023
Dear Khaled,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable.If you have time we invite you to leave further feedback, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon.Kind regards, Assistant Guest Relations Manager,Marriott Resort Palm Jumeirah

8/10 Good

Nargis

Stayed 5 nights in Jul 2023
Response from Gerrit Schmitt on 11 Aug,2023
Dear Nargis,Thank you for your stay with us.We are delighted to learn that you had a pleasant time and look forward to welcoming you back soon.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Sirwa

Stayed 8 nights in Jul 2023
Response from Ruthika Sewwandi on 27 Jul,2023
Dear Sirwa,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable.If you have time we invite you to leave further feedback, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon.Kind regards, Assistant Guest Relations Manager,Marriott Resort Palm Jumeirah

10/10 Excellent

Elham

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and spotless, with great décor and crisp bed sheets. The breakfast buffet was delicious, with a huge variety of options! The staff were attentive and went out of their way to ensure that we were comfortable.
Stayed 14 nights in Jul 2023
Response from Ruthika Sewwandi on 27 Jul,2023
Dear Elham,Thank you for taking the time in writing us a review and for giving us a perfect rating.I am truly happy to know that we have managed to exceed your expectations in regard to hospitality andservice delivered and will not fail to pass your comments to our team members.We hope to see you soon so we may welcome you with our best smile and make you feel at home.Kind Regards,Assistant Guest Relations Manager,Marriott Resort Palm Jumeirah

10/10 Excellent

Matin

Stayed 3 nights in Jul 2023
Response from Ruthika Sewwandi on 27 Jul,2023
Dear Matin,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable.If you have time we invite you to leave further feedback, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon.Kind regards, Assistant Guest Relations Manager,Marriott Resort Palm Jumeirah

10/10 Excellent

Mhd Aiman

Stayed 2 nights in Jul 2023
Response from Gerrit Schmitt on 9 Aug,2023
Dear Mhd Aiman,Thank you for choosing our resort for your stay in Dubai.We are delighted to learn that you had an enjoyable stay and will be happy to be at your service again in a near future.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Diesel

Stayed 3 nights in Jul 2023
Response from Ruthika Sewwandi on 27 Jul,2023
Dear Diesel,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable.If you have time we invite you to leave further feedback, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon.Kind regards, Assistant Guest Relations Manager,Marriott Resort Palm Jumeirah

10/10 Excellent

daniela

Stayed 12 nights in Jun 2023
Response from Gerrit Schmitt on 9 Aug,2023
Dear Daniela,Thank you for staying at our Marriott Resort Palm Jumeirah and taking your valuable time to review your experience with us.We are delighted to learn that you had an enjoyable stay and will be happy to welcome you back in a near future.With kind regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast
Its perfect
Stayed 5 nights in Jun 2023
Response from Ruthika Sewwandi on 27 Jul,2023
Dear Amir,Thank you very much for such a positive review of your stay. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.We hope to welcome you back to our hotel in the near future for yet another great stay.Kind Regards,Assistant Guest Relations Manager,Marriott Resort Palm Jumeirah

10/10 Excellent

Yuen Chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing spot for anniversary stay with easy transport to Atlantis. Service was exceptional excellent.
Stayed 3 nights in Jun 2023
Response from Ruthika Sewwandi on 27 Jul,2023
Dear Yuen Chin,Thank you for taking the time to share and post your 10 out of 10 rating!We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to our wonderful hosts.We look forward to your next visit.Kind Regards,Assistant Guest Relations Manager,Marriott Resort Palm Jumeirah

10/10 Excellent

Mohammed

Stayed 7 nights in May 2023
Response from Gerrit Schmitt on 9 Aug,2023
Dear Mohammed,Thank you for staying with us and providing the excellent score for your stay experience. We truly appreciate your valuable time and look forward to your next stay with us.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality service
A beautifully cared for resort with excellent service. A very relaxing time. Highly recommended for its service.
Stayed 4 nights in Mar 2023
Response from Gerrit Schmitt on 9 Aug,2023
Dear Jamie,Thank you for staying at our resort and complimenting feedback about your stay experience.We are happy to be at your service again in a near future.With best regards,Gerrit SchmittGeneral Manager

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 9 nights in Mar 2024
Response from Gerrit Schmitt on 23 Mar,2024
Dear Patrick,Thank you for your stay with us and taking the time to review your experience.We are delighted to learn that you had a pleasant time and thank you for complimenting the location for our resort.We look forward to your return.With best regards,Gerrit SchmittGeneral Manager

8/10 Good

Andras

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
GUTE NEUE HOTEL MIT GUTE SERVICE ( USE THE BONVOY APP !) . TOP : Mr.SABUHI GULIYAEV, PRIYANKA AND MRS OLESIA MAJID . CUCINA : GUTE SPEISE MIT NETTE SERVICE : JOEL . FAMILY HOTEL SO , VIELE KIDS ZU ERWARTEN.
Stayed 7 nights in Mar 2024
Response from Gerrit Schmitt on 21 Mar,2024
Dear Andras,Thank you very much for choosing our resort for your recent stay. We are delighted to received your valuable feedback and thank you for complimenting our team including Sabuhi, Priyanka and Olesia for their professional services.We look forward to your return in a near future.With best regards,Gerrit SchmittGeneral Manager