Dear Guest, Thank you very much for your review of your recent stay. We regret that our choice of international TV channels was not to your liking. We have taken note of your comments and will consider them for the future. We do our utmost to ensure that our guests can enjoy an enjoyable dining experience and with excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We are very pleased to know that you had an overall pleasant stay. We hope to see you again in the future. Kind regards, Beatriz Rivas, Guest Experience Manager

Dear Guest, Thank you for your positive feedback. We are very pleased that you had a memorable experience and everything met your expectations. The great scores given to our services and facilities are highly appreciated. We all look forward to welcoming you back in the future. Kind regards, Beatriz Rivas, Guest Experience Manager

Dear Guest, We really appreciate your positive review. The satisfaction of our guests during their stay among us is very gratifying for our team. We are very pleased to receive your positive feedback. We look forward to welcoming you back on a future occasion. Best wishes, Beatriz Rivas, Guest Experience Manager

Dear Guest, Thank you for such a positive review. We are pleased that we were able to meet your expectations. The positive scores given to our services and facilities are highly appreciated. We hope to welcome you back in the future. Kind regards, Beatriz Rivas, Guest Experience Manager

Dear Guest, Thank you for taking the time to review your visit. We are truly sorry that we fell short of our usual high service standards. We pride ourselves on our high levels of customer service and were very concerned to receive these comments. Please accept our sincere apologies and rest assured that this matter will be addressed with the team member concerned. As this review is anonymous, you are kindly requested to provide us your details to be able to contact you. We are grateful to you for bringing this issue to our attention so that it can be investigated to make sure it does not happen again as we attach great importance to guest satisfaction. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Beatriz Rivas, Guest Experience Manager

Dear Sherif, Thanks very much for your high rating of our hotel. We have taken good note of your comments and are truly sorry you did not feel our service met your expectations; our team works daily to provide the best possible service so that our guests feel genuinely cared for. Rest assured that your review will be shared with our heads of department for their information and so that it can be addressed. We hope to welcome you back in the future. Best wishes, Beatriz Rivas, Guest Experience Manager

Dear Puja, Thanks for taking the time to review your visit to our hotel. Thank you for highlighting our spacious and comfortable rooms. We are pleased to know that you had an overall enjoyable stay. Please accept our sincere apologies if our room service did not live to your expectations 100%. Our guests' reviews are useful to evaluate our services; rest assured that we will be addressing our team regarding this experience in order to keep improving everyday. We look forward to seeing you again on a future occasion. Best regards, Beatriz Rivas, Guest Experience Manager

Dear Benjamin, We would like to thank you for taking the time to review your recent stay with us at Occidental Production City. We are very glad you enjoyed your stay with us, and we are very pleased that the teams service had a positive impact during your business trip, I will make sure to pass on the positive comments on to the relevant departments and team members. We look forward to hosting you back at our property in the near future. Kind regards, Enric Reina Guest Experience Executive

Dear Ross, Thank you for the positive comments regarding your recent stay with us. We are very pleased you enjoyed our facilities, and that they helped you settle in quickly. thank you once again for choosing us for your stay in Dubai. We look forward to welcoming you back in the near future. Kind Regards, Enric Reina Guest Experience Executive

Dear guest, Thank you very much for taking some time to share your experience at the Occidental IMPZ Dubai. We shall take your suggestions seriously in order to improve our business center. We apologize if we did not detect this issue before your arrival. We are glad you enjoyed the rest of our facilities and it will be a pleasure to welcome you back very soon. Kind regards, Beatriz Rivas Guest Experience Manager

Dear guest, Thank you very much for your comments! We were glad you had such a great stay at the Occidental IMPZ Dubai. We are glad you enjoyed and appreciated our property. We are looking forward to seeing you again. Kind regards, Beatriz Rivas Guest Experience Manager

Dear guest, Thank you very much for taking the time to share your experience at the Occidental IMPZ Dubai. Please accept our most sincerely apologies for not living up to your expectations during your stay. We feel very sorry you did not like our assorted breakfast buffet. The cold station is composed by salad, salami, cheese, hummus, labneh, cereals, assorted bakery, flavored yogurts, fresh fruits and different kind of breads. On the other hand, in our hot section you can enjoy baked beans, porridge, chicken sausages, boiled or scrambled eggs, omelets, pancakes, etc. Other dishes are made upon request by our Chef, available in the live kitchen area, in order to guarantee freshness and quality. However we shall analyze your comments to keep improving accordingly. Regarding our Sports Bar, it is the only place in our Hotel where it is allowed to smoke and of course we have license for that. If you shall trust us in the future, do not hesitate to contact our team in order to share with us any concern or issue in the room, so that we can solve it or clarify in that moment. It will be a pleasure to welcome you again. Kind regards, Beatriz Rivas Guest Experience Manager

Dear Guest, Thank you for staying with us and for sharing your experience at Occidental IMPZ Dubai. We are glad you enjoyed your stay and appreciated our spacious rooms, and that the cleaning service was up to your expectations. The high scores given to our service and facilities are highly appreciated. We are looking forward to welcoming you back in a no distant future. Kind Regards.

Dear guest, Thank you for choosing Occidental IMPZ Dubai for your stay. We are glad you had such a pleasant stay and we appreciate the high score given to our service and facilities. We hope to see you soon, Kind regards Beatriz Rivas Guest Experience Manager

Thank you very much for this wonderful review. It is an honor to know that you had such a nice stay at Occidental IMPZ Dubai. We are looking to seeing you soon Kind regards Beatriz Rivas Guest Experience Manager

Dear guest, Thank you very much for taking some time in rating your stay at the Occidental IMPZ Dubai. We appreciate the high score give to our property. It will be a pleasure to see you very soon. Kind regards Beatriz Rivas Guest Experience Manager

Dear Mr. Lee, Thank you for sharing your experience at Occidental IMPZ Dubai. Please accept our most sincerely apologies for all the inconveniences you had during your stay. We appreciated you shared with us all your concerns during your stay. So that we could apologies personally by giving you solution to all the issues, as well as proper clarifications about some of the Hotel policies regarding payments and guarantee deposit. However, we have taken actions already to train better our staff in order to improve our service and to avoid in the future some of these inconveniences. Regardless, we are glad you appreciated the value for money of our facilities. We hope you will trust us again to experience our improved service. Kind regards Beatriz Rivas Guest Experience Manager

Dear guest, thank you very much indeed for this fantastic rate. We are glad you had such a nice stay. We hope to see you soon. Kind regards Beatriz Rivas Guest Experience Manager

Dear guest, Thank you so much for this wonderful review and for taking the time to share you experience at Occidental IMPZ Dubai. We apologize if we did not detect in advance the issue with the safe. We shall review our room inspection protocol prior the guest’s arrivals to avoid this kind of inconvenience. We also appreciate you shared with us the issue regarding the taxi driver. We will train the staff to avoid these situations in the future. We are glad you enjoyed our breakfast service and the amenities in our spacious and comfortable rooms. But what makes us proud are your comments towards our staff and we really appreciate it. Thank you for choosing our Hotel for you stay in Dubai. Kind regards Beatriz Rivas Guest Experience Manager

Dear guest, Thank you very much for sharing your experience at Occidental IMPZ Dubai. We appreciate your useful comments and suggestions. Without doubt we shall take them seriously to improve our service and facilities accordingly. As you mention, our location is perfect if you look for a quiet place to relax far from the busy city center. However, we are only 25 minutes driving far from some of the most well-known attractions in Dubai. We shall analyze the possibility of increasing in the future our shuttle bus service. We really appreciate your comments towards our staff, your words are the best reward we can receive from a guest. We are proud to know you had such a nice stay with us. We are looking forward to seeing you soon, so that you can enjoy the pool, our Spanish tapas at the Sports Bar or try one of our special mocktails at Stage Sky Lounge on the roof top. Kind regards Beatriz Rivas Guest Experience Manager

Dear Ms. Samiya, Thank you very much indeed for these wonderful review. It is a pleasure to know you had such a nice experience at Occidental IMPZ Dubai. We are glad you appreciated our spacious and confortable rooms. We are looking foward to seeing you soon, Kind regards Beatriz Rivas Guest Experience Manager

Thank you very much for taking the time to share your experience at Occidental IMPZ Dubai. We were glad you had a nice stay with us. We really appreciated your comments towards our staff service. We are looking forward to seeing you soon Kind regards, Beatriz Rivas Guest Experience Manager

Thank you very much for your review Hanne. We are glad you appreciated our stage sky lounge. Without any doubt it is a cozy place to enjoy a nice cocktail with family or friends. It will be a pleasure to see you soon, Kind regards, Beatriz Rivas Guest Experience Manager

Thank you very much for your rate. We are glad you had a nice stay. We are looking forward to seeing you soon. Kind regards, Beatriz Rivas Guest Experience Manager

Thank you very much for sharing your experience at the Occidental IMPZ Dubai. We are glad you appreciated our spacious a confortable Suites. We shall analyze your suggestion in order to improve accordingly. Kind regards Beatriz Rivas Guest Experience Manager

Thank you very much for taking some time in rating your experience at the Occidental IMPZ Dubai. It will be a pleasure to welcome you very soon Kind regards, Beatriz Rivas Guest Experience Manager

We appreciate your wonderful the fantastic score you gave to our service and facilities. We are really proud that you had such a nice experience at the Occidental IMPZ Dubai We are looking forward to seeing you soon. Kind regards, Beatriz Rivas Guest Experience Manager

Thank you very much for taking the time to share your experience at the Occidental IMPZ Dubai. Please accept our most sincerely apologies for not living up your expectations upon your arrival. We shall analyze our shortfalls in our room inspection procedure in order to improve accordingly. We are glad we could allocate in another Suite. Kind regards, Beatriz Rivas Guest Experience Manager

Thank you very much for taking the time in sharing your experience at the Occidental IMPZ Dubai. We appreciate your words. In your future stays please do not hesitate to contact our Reception team at any time. We are looking forward to seeing you soon, Kind regards Beatriz Rivas Guest Experience Manager