The hotel does have a decent breakfast if you decide to get the breakfast package. Breakfast staff are very polite, including the chefs that catered to our breakfast requests with a smile. The workers at the breakfast lounge were very courteous.
When it comes to room service staff & bedsheet changes, cleaning, I found their room staff very professional. I would like to highlight Sultan & his meticulous work. He did a fantastic job with cleaning and making things tidy.
When it come to events, bookings, & such services, I found Zuber Khan at this hotel highly professional. He sold us various packages, services & got things done. It saved us so much time & he made things very easy. Whether it was desert safari or the frame or atlantis waterparks, etc, he made it easy and got us great deals for our families. Aside from that, the desert safari provided by Zuber is one of the best. Even the driver he provided us, the desert safari guide Farooq was amazing. Farooq really went out of his way to make us have a memorable desert safari adventure. Farooq is a very honest person and that is the type of person that makes everything relaxed.
When it comes to Front desk staff, I found the gentleman I dealt with, he was very courteous & very polite. I would say he was super professional & was a joy to deal with. The one lady on the other hand, seemed rude. Please note, they dont have microwaves at this hotel nor laundry machines. It makes it tough for families with kids.