Kayaking

Reviews of Riu Dubai Beach Resort - All Inclusive

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 547 out of 867 reviews" "
Rating 8 - Good. 211 out of 867 reviews" "
Rating 6 - Okay. 61 out of 867 reviews" "
Rating 4 - Poor. 24 out of 867 reviews" "
Rating 2 - Terrible. 24 out of 867 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

LaKesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the RIU back in 2022, that is why I came back to stay with my family in 2024. Staff members are really only downside is that we had gotten such our last 2 days there. It was something we had eaten. Other than that, things were great!!
Stayed 7 nights in Apr 2024

10/10 Excellent

jaynattie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People

10/10 Excellent

Dustej Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Stay
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 2 May,2024
Dear Dustej Singh,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Hermattie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

ramlall

Liked: Cleanliness, staff & service, property conditions & facilities
We love it the staffed,food and cleanest i will recommend any to stayed in the riu dubai. Excellent service. We stayed there for 10 days with my of 20 persons is was awesome.
Stayed 10 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr,2024
Dear ramlall,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu DubaiOnline Reputation Manager

6/10 Okay

Jessica Tamara, Cambridge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The meals and dining option was a disappointment. Breakfast was the same everyday I was tired of eggs by the 3rd day. They often only change one ingredient in the meal options daily. Example, chocolate chip pancakes change to raisin or the chick peas in the Indian vegetarian option change to green peas. Don’t bother to bring anything classy to wear to the “restaurants.” ALL meals are buffet style including the specialty restaurants you must use the RIU app to make reservation for. I also noticed three people sticking their hands directly into the buffet tray and popping the food directly in their mouth. I notified staff and they didn’t even remove the tray. For late night they only have burgers, hotdogs and mini chocolate muffins. One morning I went to the continental breakfast only to see the leftovers from the late night food options. I notified front desk about this. After the 2nd night we stop having dinner there and just go out to eat a late lunch and have dinner before we get back. The staff was pleasant, rooms kept clean and the beach has ample lounge chairs and umbrella. Was difficult to use the pool as their were filled with kids. Overall I wouldn’t go back.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr,2024
Dear Jessica Tamara,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu DubaiOnline Reputation Manager

6/10 Okay

Manuel Angel

Stayed 6 nights in Apr 2024

8/10 Good

Maria S, Sharon Hill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at several Riu resorts over the past several years so we already know what to expect. I was shocked that we were unable to take food and drinks out of bar area. We flew for 16hours and arrived at 11p so the restaurants were closed, we stopped at the 24 reception bar to grab a sandwich and a drink to take to our room, we were stopped at the door and informed that we had to finish in the bar. There were no seats available because the area is small and everyone was pretty much hanging out because the entertainment was done for the evening. So we had to stand up to eat our burger and drink our beverages. Normally there is a alcohol dispenser located in the rooms at every Riu we have ever stayed at but not this one the mini bar was juice boxes, sodas and water that's refilled every other day. So after a day of excursions and touring Dubai, you really can not unwind in the bar because it's too small and crowded, and you can not unwind in your room because there's no dispensers in the room. No face/wash cloths in the rooms had to request. We stayed at another Riu last year and was informed that they were no longer going to offer them only hand towels and body towels. Overall we enjoyed our stay, but not happy with the new beverage rule. This makes your resort fall on the same lines as a regular/ mediocre resort.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2 May,2024
Dear Maria S,Thank you for taking the time to write a review of our hotel. It's saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.We wish you all the best,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

MD Rakib

Travelled with family
Liked: Amenities, property conditions & facilities
Like everything specially dining. Need to be upgrade entertainment performance. Need more joyful and interesting and professional.
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on 30 Apr,2024
Dear MD Rakib, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Dubai.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us.At the same time, we are so sorry to read there were also elements of your stay that did not meet your expectations. We greatly appreciate all visitor feedback as it helps us to make necessary improvements, and become even better.We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu DubaiOnline Reputation Manager

8/10 Good

Domingo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The properties but is nice very clean very good self
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr,2024
Dear Domingo,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Dubai! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel by the beach, staff friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 25 Apr,2024
Dear Sarah,Thank you very much for your words and your positive evaluation.We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon.Best regards,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

RAJESH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all service was excellent staff was very friendly. Buffet coffee was not great need to work on it. Coffee at bar was excellent. Room towels was 2 star Level for a 4 star hotel resort. Towels were torn with holes very same every time they were changed same. Food choices and taste were excellent. Overall great resort. Close to old souk airport mall marina.
Stayed 6 nights in Apr 2024
Response from Hotel Riu Dubai Online Reputation Manager on 23 Apr,2024
Dear Rajesh,Thank you for staying with us.We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read that we did not get everything right.We will be following this up further, as it is our hope you will consider a future visit, in order to experience the level of hospitality that is typical of our hotels.Kindest Regards,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Mario Alfredo Nassar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and nice food
Stayed 6 nights in Apr 2024
Response from Hotel Riu Dubai Online Reputation Manager on 23 Apr,2024
Dear Mario Alfredo Nassar,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day, Mario Alfredo!Warmest Regards,Hotel Riu DubaiOnline Reputation Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As family resort way too loud, uncontrolled screaming children’s till dip midnight stuck in show room , not following advice of show operator to don’t have children’s on stage, parents sitting on the phones and couldn’t care less. In restaurant same scenario , constant noise. Of course 6:30 am umbrellas on the beach already taken . Etc etc
Stayed 7 nights in Apr 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation, good Food, excellent service, friendly staff.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 22 Apr,2024
Dear Sandra,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

LaShawn Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was fantastic. The staff was friendly and professional. Loved the activities and various dining choices.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 22 Apr,2024
Dear LaShawn Denise,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that you enjoyed your stay.It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu DubaiOnline Reputation Manager

6/10 Okay

frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food choice was amazing, staff extremely friendly, got upgraded for free. Would definitely return. Yes there is children but isn't there at every hotel unless you pay for adults only. We really enjoyed ourselves.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 15 Apr,2024
Dear Daniel David,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Please be assured that we will follow up on your comments and address them with the appropriate departments.Yours faithfully,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

YOSLAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 16 Apr,2024
Dear YOSLAN,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Dariusz Krzysztof

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property offered smoking areas by the pool and on the balcony of your room. 24 h bar with alcoholic drinks served until 2:45 AM . We had no kids but they have water slides for them. Wish there were no kids but property is big enough that it wasn’t that bad. And naturally entertainment and opportunity to dance afterwards. I picked this resort because I stayed in RIU in Mexico. Sure enough they maintain the greatness. Driving to town and main attractions is about 40 minutes or less. They have two types of Taxi service. Privet is more expensive, the ones with the sign on them Taxi is cheaper and you will not get $ surprise.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr,2024
Dear Dariusz Krzysztof,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Yojarne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel muy limpio, excellente servicio, me gustaria que tuvieran mas actividades durante el dia pa los niños
Response from Online Reputation Manager on 12 Apr,2024
Apreciada YojarneGracias por su estupenda valoración,Estamos felices de saber que disfrutó de unas inolvidables vacaciones entre nosotros, además nos alegra conocer que sus sensaciones fueran tan positivas en general, pues es para nosotros un reconocimiento a nuestro esfuerzo diario.No tenga dudas que tendremos en cuenta su observación y la trataremos con los departamentos pertinentes.Ojalá vuelva pronto a visitarnos, aquí le esperamos con los brazos abiertos.Cordialmente, Hotel Riu DubaiOnline Reputation Manager

8/10 Good

Stephen Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, let down by poor entertainment.
Stayed 7 nights in Mar 2024
Response from Hotel Riu Dubai Online Reputation Manager on 11 Apr,2024
Dear Stephen Michael,We thank you very much for taking the time to leave your outstanding ratings.Your remark will be forwarded to the department in charge.We would like to host you again soon.Wishing you a wonderful day.Kindest Greetings,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Jorge Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytime i book my vacation I try to book my hotel stay w Riu Hotel . My last 3 vacation all have been w Riu hotel and a lot has to do w how convieniwnt the breakfast and dinner is. Everything is included and easy for the tourist . Thank you Riu Hotel
Stayed 8 nights in Mar 2024
Response from Online Reputation Manager on 10 Apr,2024
Dear Jorge Javier,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you. We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience from beginning to end was excellent. The staff was be very nice and accommodating. I will def recommend and stay again at their hotel.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 10 Apr,2024
Dear Kayla,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Roger, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Rooms were clean and the beach was nice. We enjoyed the swim up bar. Also the evening entertainment was decent. Me and my wife will definitely be back.
Stayed 4 nights in Mar 2024
Response from Hotel Riu Dubai Online Reputation Manager on 10 Apr,2024
Dear Roger,It is wonderful to know you enjoyed your stay.We strive for excellence, so we are pleased to read you liked the hotel.Looking forward to welcoming your wife and you again soon.Loving wishes, Roger!Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Will book here again
Stayed 8 nights in Mar 2024
Response from Hotel Riu Dubai Online Reputation Manager on 9 Apr,2024
Dear Nelson,We feel very lucky, since from all the hotels you chose us and you had a great stay.Thank you very much!We are very pleased to read that you enjoyed itWishing you return soon, Nelson.Caring Regards,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Miguel

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

stefany

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Mar 2024

2/10 Terrible

Dariusz, Wheeling

Disliked: Staff & service, property conditions & facilities
Worst experience ever
Stayed 9 nights in Mar 2024
Response from Hotel Riu Dubai Online Reputation Manager on 2 Apr,2024
Dear Dariusz,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to read this.We have passed your review to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again.Best Regards,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Trevor Anthony, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and hotel staff were all genuinely welcoming and polite. There is a large selection of food & drink options, that catered for all throughout the day. And the hotel had many facilities on the property to keep you families and couples entertained.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar,2024
Dear Trevor Anthony,Thank you very much for your positive review!We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope you will come back to enjoy your stay with us very soon.Yours faithfully,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Dino, Zadar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family resort.
Stayed 8 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar,2024
Dear Dino,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Jeysie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on 22 Mar,2024
Dear Jeysie,It has been a real pleasure for us to receive your complimentary comments and to see that you greatly appreciated different aspects of the hotel that have contributed to making your experience extremely satisfactory.We look forward to your return and the opportunity to provide you with a new and memorable experience at our facilities.We are waiting for you with open arms.Yours faithfully,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Yulia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the hotel and beach, lots of space, not crowded, unlimited champagne, friendly bartenders, great breakfast buffet, great coffee, definitely will be staying there again ❤️
Stayed 8 nights in Jan 2024
Response from Online Reputation Manager on 20 Mar,2024
Dear Yulia,We appreciate your words from the bottom of our hearts.Obtaining a rating from you like the one you give us encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu DubaiOnline Reputation Manager

8/10 Good

Trevena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean. Staff were friendly. I would have liked more food options and more entertainment options but it was still nice. I would recommend it to others.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar,2024
Dear Trevena,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Twana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar,2024
Dear Twana,We feel truly valued with their scores, since we do daily teamwork that requires a significant effort of dedication and professionalism.That is why we sincerely thank you for the time you have given us and we hope that you will visit us again soon and offer you a wonderful experience with us.Yours faithfully,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Alistair, ALLOA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large property with hundreds of guests, plenty of loungers spread around the property for everybody as well as on the beach. The hotel has lots of activities on during the day at the various pools. Food in the main buffet restaurant is very varied and vast if a bit chaotic, you can have a quieter experience in the stand alone restaurants however I would say it's not a place where you'll find a quiet spot, lots of families with lots of noisy children. We stayed here as a brief stopover for 3 nights, don't know if I'd return to stay as we didn't really make use of the AI and had to leave at 4am for our flight home.
Stayed 3 nights in Mar 2024
Response from Hotel Riu Dubai Online Reputation Manager on 3 Apr,2024
Dear Alistair,Thank you very much for choosing us and for your wonderful evaluation. We will continue working in order to provide the best stay.Wishing to see you again.Kindest Greetings,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Katharine Mary louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely outstanding!! Staff amazing, food awesome!! Relaxation 💯. Will be back!!
Stayed 11 nights in Mar 2024
Response from Online Reputation Manager on 14 Mar,2024
Dear Katharine Mary louisa, Thank you for the lovely review!We are delighted to hear you enjoyed your time at Hotel Riu Dubai! It is also fantastic you appreciated our friendly staff and delicious food selection. The happiness and satisfaction of our guests is our top priority and for this reason your praise lets us know we are doing our job well.We do hope to host you again soon for the perfect stay you deserve.With appreciation, Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food,customer service, & the beach front area was amazing. The multiple pools were great.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on 12 Mar,2024
Dear Katrina,First of all, thank you for your comment and rating,We hope that you will give us another opportunity to welcome you at one of our facilities soon and, in this way, be able to offer you a better experience.We are waiting for you with open arms.Yours faithfully,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Valentino De

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic resort with a beautiful beach, so many pool options, great kid/baby pool and facilities. The restaurants are amazing, the quality of food is above expectations. The SPA is great and the overall hotel look is very nice. The rooms are very spacious and modern with a decent size balcony. What really makes this hotel the difference is the quality of the staff, always welcoming and helping us around with our kid, the night kids show and adult show. We had an amazing time and would highly recommend this hotel if you are travelling with kids.
Stayed 8 nights in Mar 2024
Response from Online Reputation Manager on 12 Mar,2024
Dear Valentino De,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a pleasant experience.It was great having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu DubaiOnline Reputation Manager

4/10 Poor

Ivone

Stayed 5 nights in Mar 2024

10/10 Excellent

Angelino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 6 nights in Feb 2024

10/10 Excellent

Andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Clean, updated, and great service. Nice and quiet. Food was amazing. Nice beach. Only downside is it’s pretty far from downtown, Atlantis, and the marina. Traffic is insane in Dubai so keep in mind!
Stayed 6 nights in Feb 2024
Response from Online Reputation Manager on 6 Mar,2024
Dear Andrei,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Mohamed Jamel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. I loved this experience. I’ll come back ASAP.
Stayed 6 nights in Feb 2024
Response from Hotel Riu Dubai Online Reputation Manager on 6 Mar,2024
Dear Mohamed Jamel,We cannot thank you enough for your outstanding feedback and for verifying that we do our best to offer the best experience.We feel very lucky, since from all the hotels there are you chose us and you had a nice stay.Thank you very much for being our guest.Hoping you visit us again soon, Mohamed.Love you back,Hotel Riu DubaiOnline Reputation Manager

8/10 Good

Peter Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food choice wouldn’t be my first choice- quite salty. Entertainment too loud and karaoke based
Stayed 6 nights in Feb 2024
Response from Hotel Riu Dubai Online Reputation Manager on 6 Mar,2024
Dear Peter Edward,We appreciate your review.Thank you very much, we will take note.We will continue to work in order to improve our services and we would love to welcome you again very soon.Warmest wishes,Hotel Riu DubaiOnline Reputation Manager

6/10 Okay

Leesa

Travelled with partner
Liked: Cleanliness, staff & service
The Good: The hotel is clean and the staff are attentive and helpful. The hotel is peaceful I would say. No plane noises, etc. There was a good amount of beach chairs, life guards, etc. The Bad: The hotel is pretty boring. The breakfast, lunch and dinner were the same every single day. No variety. The main restaurant is open for set times so in between that you have to get food from the sports club, which is is also the same every day (burger, nuggets, cold sandwiches). The burger patties are cold between hot bread and the food station in general isn’t properly secured so I did see a fly buzzing around on one day. There are standard alcohol options - done expect much beyond beer, wine, mojito. We asked for a daiquiri and it was basically flavored rum. The hotel is also far away from everything save for the souks. So expect a 40-1.5 hour drive to all malls, attractions, etc. Overall the hotel was not impressive. It’s definitely only a 3 star at best. My recommendation is to surely not go with the all inclusive option as it definitely is not worth it.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Dubai Online Reputation Manager on 4 Mar,2024
Dear Leesa,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu DubaiOnline Reputation Manager

6/10 Okay

lisa

Liked: Cleanliness, property conditions & facilities
If you’re looking for family resort this is your place. The facility came across prejudice.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Dubai Online Reputation Manager on 29 Feb,2024
Dear Lisa,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. Please accept our apologies for any discomfort.We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu DubaiOnline Reputation Manager

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Lyndsey Fiona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay - we weren’t disappointed!
Response from Hotel Riu Dubai Online Reputation Manager on 28 Feb,2024
Dear Lyndsey Fiona,Thank you very much for your outstanding review.It is fantastic to read you enjoyed your stay. We would like to see you again soon, Lyndsey Fiona.Kindest Greetings!Hotel Riu DubaiOnline Reputation Manager

8/10 Good

David Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit far from the main points of interest, needed an uber to get anywhere. But hotel was great
Stayed 7 nights in Feb 2024
Response from Hotel Riu Dubai Online Reputation Manager on 27 Feb,2024
Dear David Alexander,It is brilliant to read your feedback.Our lovely staff will be pleased to learn that their efforts are appreciated.Your evaluation makes us want to continue working to offer the best service.Thank you very much, we hope you come back soon!Kindest Regards,Hotel Riu DubaiOnline Reputation Manager

8/10 Good

Chiquita

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice, however there were limited reservations available for the specialty restaurants. The food at the Lebanese restaurant was excellent. The entertainment was fun. The RIU is basically isolated on the island with not much around. There appears to be construction across the road and I will be interested to find out what will is being built. Maybe some shopping and hookah lounge.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Dubai Online Reputation Manager on 27 Feb,2024
Dear Chiquita,We are thrilled your time with us was good.We endeavour to go above and beyond to ensure our guests have a memorable experience. We will forward your remark.Thank you very much.We hope you visit us again very soon.Best Greetings, Chiquita,Hotel Riu DubaiOnline Reputation Manager