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Reviews of The Samuel Hotel

4 out of 5
The Samuel Hotel
Spencer Place, North Wall Quay, Dublin

Reviews

8.6

Excellent

Rating 10 - Excellent. 224 out of 411 reviews" "
Rating 8 - Good. 114 out of 411 reviews" "
Rating 6 - Okay. 50 out of 411 reviews" "
Rating 4 - Poor. 18 out of 411 reviews" "
Rating 2 - Terrible. 5 out of 411 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A new and modern property within walking distance to Temple Bar area (40 min walk). Location is near convention center and the main river. The beds are comfortable, rooms are clean and quiet and hot water pressure in shower is great!
Stayed 2 nights in May 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amazing staff give Connor a raise!
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!!
Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let us stow our luggage when we arrived 5 hours ahead of check-in. It's right on the Luas tram line with a quick ride into the city centre
Stayed 1 night in May 2024

8/10 Good

Claire Louise, London

Stayed 1 night in May 2024

10/10 Excellent

Natalie, Ottawa

Fantastic
Stayed 2 nights in May 2024

10/10 Excellent

Elora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay for a weekend in Dublin. Only a 10 minute taxi to temple bar area. The parking structure it right next to the hotel, and they validate your parking as well.
Stayed 2 nights in May 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right by the Red Line Luas. So convenient to the City Center and all the touristy things to do. Staff are so friendly and helpful!!! Amazing breakfast spread. The shower was spacious and beds comfortable and the room was laid out well. There is a Tesco Express just down the street if you need anything. Since it is in the financial district, it is quiet and safe and we had a lovely stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay at the hotel. Lovely rooms and high tech lifts with no buttons was cool! Handy to have the coffee shop downstairs. 1 block from the river and a shortish walk into town. Would stay again
Stayed 1 night in Apr 2024

8/10 Good

Peter, FARMINGTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our initial room was too small for a couple and our suitcases, but the staff were accommodating and moved us to a spacious accessible room. Good breakfasts downstairs and easy walking to downtown.
Stayed 3 nights in Apr 2024

8/10 Good

Kerrie

Stayed 1 night in Apr 2024

10/10 Excellent

Richard Guy, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Only complaint, which I don’t even think is their fault. But the 2nd half of our 6 night stay the reception area smelled bad of septic. But again, I think that’s just European plumbing. Room smelled just fine! If I’m ever back in Dublin, this will be the place I stay again.
Stayed 6 nights in Mar 2024

8/10 Good

Leila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lounge was excellent for our family’s food and beverage needs.
Stayed 1 night in Mar 2024

6/10 Okay

Rashmi

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Arrived at 8:30 pm. Was told I had a room with a good view. Room was A area, Ac was off. Turned out on. Could not change settings to below 19 C. There was no cover on the toilet seat. Shower water leaked over bathroom floor. Soapdispenser was not opening. Television did not have news channels. On calling no response. Went down to front desk, Receptionist said she would look into other rooms. Manager came up to fix issues. He got extra towels for bathroom floor, Opned the soap , but could not make BBC 1 or 2 work. There were no entertainment channels on save a few kid ones. Said Ac will not go below 19. But he. managed to open the window so there was some respite from the warmth. 30 minutes after helot, I realized that the sheets were itching Tried removing , rearranging sheets. Itching did not improve. Had the extra towels which I spread on the floor and tried to sleep. Itching no better. Turned off the AC unit.. Sleep was poor. Sheets were over starched and over bleached. Next morning, found that the good view I had been promised was facing a wall. informed the front desk about wanting a different room on returning, Returned in th afternoon to find a busy lobby. Room was being cleaned . Houseeper vcould not o help with TV. She said she would inform maintenance and someone would come by to fix it. No one did. Left the next morning, Expect compensation for 2 itchy nights, lack of toilet seat cover, wet bathroom floor.
Stayed 2 nights in Mar 2024

8/10 Good

Michael James

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

George

Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! Very comfortable room with nice view of the river. The location is very convenient to the Jeanie Johnston famine ship museum and the Epic emigration museum. While there are several nice pubs and dining options nearby (or just across the bridge) the only downside of the hotel is that it is quite a long walk into the center of most action in town. Helpful staff. I would stay here again.

10/10 Excellent

lisa

Beautiful and easy to get to! Would stay at again
Stayed 4 nights in Mar 2024

8/10 Good

Aisling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property, lovely Area. Very convenient to the three Arena. Deducted 1 Star as check in is stated as 3 P.M. and was contacted in the days prior to arrival to confirm arrival time which we advised of 3 P.M. arrival but unfortunately room was not ready until nearly 4
Stayed 1 night in Mar 2024

6/10 Okay

JAMES

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Considering it’s a four star, I have stayed in better three stars.. chipped paint all around and stains on the walls and drawing, the smell of raw sewage from the plug holes, so I had to keep the toilet door closed and the noise from a fan in the ceiling or air conditioning which was switched off, would start on at six o’clock in the morning and continue through out the day, very noisy…

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Super close the train.
Stayed 4 nights in Mar 2024

10/10 Excellent

ebony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet hotel. Friendly staff, comfortable modern room and bathroom, would definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We were staying up for a concert and everyone was lovely! Room was fab and bar was great
Stayed 1 night in Feb 2024

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
Hotel was great but hotels.com were not. They charged me €70 to change from a double room to a twin room. When I get to hotel to check in I find I still have a double room booked. Luckily the hotel itself didn't change me to change to a twin room. Would not use hotels.com again as they ripped me off by €70
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel and nice elevator system. Front staff was very professional. Area around hotel is very very safe and super close to tram. It's also close to drop off point of airport bus so I was glad. Thank you.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Handy for 3Arena. Room really nice and clean. Tescos just 5mins away if you needa get a few bits and bobs.
Stayed 2 nights in Jan 2024

8/10 Good

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, luas right on your doorstep. Good for Arena 3. We had problems with our sink , the plug wouldn’t stay down but it was noted and was going to be repaired . They offered us another room but wasn’t really a problem. They didn’t appreciate we were tea drinkers - never enough tea bags ! Staff really helpful and friendly.
Stayed 3 nights in Jan 2024

10/10 Excellent

Yilma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Jan 2024

6/10 Okay

Lemar

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Linda

Stayed 3 nights in Jan 2024

10/10 Excellent

Henri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Liam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Abraham

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was very rude and dismissive. The hotel has no parking and alternatives are very expensive. They need to do better.
Stayed 1 night in Jan 2024
Response from Federica, Front Office Supervisor on 11 Jan,2024
Dear Abraham, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Hope to welcome you back.Kind Regards,

10/10 Excellent

rahul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Federica, Front Office Supervisor on 11 Jan,2024
Dear Rahul,Thank you so much for your outstanding review!We are glad to learn that you had a fantastic experience during your stay at The Samuel Hotel. It was our pleasure taking great care of you!We look forward to sharing another amazing experience with you soon. Have a lovely day.Kind regards,

10/10 Excellent

rahul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Federica, Front Office Supervisor on 11 Jan,2024
Dear Rahul,Thank you so much for your outstanding review!We are glad to learn that you had a fantastic experience during your stay at The Samuel Hotel. It was our pleasure taking great care of you!We look forward to sharing another amazing experience with you soon. Have a lovely day.Kind regards,

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean. The staff is friendly and pleasant. The location is very convenient .
Stayed 2 nights in Jan 2024
Response from Federica, Front Office Supervisor on 11 Jan,2024
Dear Rui,Thank you so much for your outstanding review!We are glad to learn that you had a fantastic experience during your stay at The Samuel Hotel. It was our pleasure taking great care of you!We look forward to sharing another amazing experience with you soon. Have a lovely day.Kind regards,

10/10 Excellent

Cora

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Federica, Front Office Supervisor on 11 Jan,2024
Dear Cora,Thank you so much for your outstanding review!We are glad to learn that you had a fantastic experience during your stay at The Samuel Hotel. It was our pleasure taking great care of you!We look forward to sharing another amazing experience with you soon. Have a lovely day.Kind regards,

10/10 Excellent

Christian

Stayed 3 nights in Jan 2024
Response from Federica, Front Office Supervisor on 11 Jan,2024
Dear Christian,Thank you so much for your outstanding review!We are glad to learn that you had a fantastic experience during your stay at The Samuel Hotel. It was our pleasure taking great care of you!We look forward to sharing another amazing experience with you soon. Have a lovely day.Kind regards,

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great staff, reasonable price, just a little too far out of city to be convenient
Stayed 2 nights in Dec 2023
Response from Federica, Front Office Supervisor on 11 Jan,2024
Dear Neil,Thank you so much for your good review!We are delighted to hear that nearly everything was to your satisfaction and that you enjoyed your time at the hotel. Kind Regards,

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel so close to the 3arena not to far away from the city either .
Stayed 1 night in Dec 2023
Response from Federica, Front Office Supervisor on 11 Jan,2024
Dear Tracy,Thank you so much for your outstanding review!We are glad to learn that you had a fantastic experience during your stay at The Samuel Hotel. We appreciate your kind words! It was our pleasure taking great care of you!We look forward to sharing another amazing experience with you soon. Have a lovely day.Kind regards,

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Federica, Front Office Supervisor on 11 Jan,2024
Dear John,Thank you so much for your outstanding review!We are glad to learn that you had a fantastic experience during your stay at The Samuel Hotel. It was our pleasure taking great care of you!We look forward to sharing another amazing experience with you soon. Have a lovely day.Kind regards,

6/10 Okay

Anamaria

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
An okay value for money
Location of hotel is excellent. Hotel and room are well kept and clean. Service in restaurant was a bit slow, starters were nice, fish and chip were terrible. Wide selection for breakfast and value for money.
Stayed 1 night in Dec 2023
Response from Federica, Front Office Supervisor on 12 Jan,2024
Dear Anamaria,Thank you so much for your good review!We are delighted to hear that nearly everything was to your satisfaction and that you enjoyed your time at the hotel. However, I do apologize for any inconveniences that were caused. Your comments will be passed on to the appropriate departments in the hopes of delivering an even better service in the future. Have a lovely day.Kind regards,

6/10 Okay

Gina, Miami Beach

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
The hotel was nice, our room was a little dirty and there was a big stain outside the bathroom in the nook that is provided to hang clothes and has the safe that looked like poop... but we arrived with a toddler at night, so we did not even bother complaining. We were there to sleep and shower only. We asked for service on our second day and they gave us towels but didn't do even the beds. So overall the stay was average to mediocre. It's located in a nice location, walking distance to everything, but that is all.
Stayed 3 nights in Dec 2023
Response from Federica, Front Office Supervisor on 12 Jan,2024
Dear Gina,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Hope to welcome you back..Warm Regards,

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel all round
This hotel is so new my taxi driver had to put it into his satnav to find it. Its new and its obvious. It has been done very nicely to a very high standard and attention to detail. The bed was very comfortable, room nice and bathroom immaculately clean. Food was also very nice and nothing was too much trouble. Would stay again
Stayed 3 nights in Dec 2023
Response from Federica, Front Office Supervisor on 11 Jan,2024
Dear Craig,Thank you so much for your outstanding review!We are glad to learn that you had a fantastic experience during your stay at The Samuel Hotel. We appreciate your kind words! It was our pleasure taking great care of you!We look forward to sharing another amazing experience with you soon. Have a lovely day.Kind regards,