Exterior
Check availability

Reviews of Holiday Inn Express Dublin, an IHG Hotel

2.5 out of 5
Holiday Inn Express Dublin, an IHG Hotel
4428 Cleburne Blvd, Dublin, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 362 out of 593 reviews" "
Rating 8 - Good. 171 out of 593 reviews" "
Rating 6 - Okay. 36 out of 593 reviews" "
Rating 4 - Poor. 17 out of 593 reviews" "
Rating 2 - Terrible. 7 out of 593 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Caity

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, quiet, and the staff were friendly
Stayed 1 night in May 2024

10/10 Excellent

James, Port Carbon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room, very friendly helpful staff.
Stayed 1 night in May 2024
Response from Rhonda C General Manager on 16 May,2024
Thank you so much for your feedback. Clean, Quiet and Friendly are 3 high priorities with our team. We surely hope you allow us to accommodate you again in your future travels this way.

10/10 Excellent

Louise

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Rhonda C General Manager on 16 May,2024
Thank you Robert for rating us 5 out of 5 during your stay with us. We appreciate your business and thank you for choosing IHG.

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2024
Response from Rhonda C General Manager on 17 Apr,2024
We appreciate your loyalty to our IHG hotel. We hope to see you again soon.

10/10 Excellent

PAUL

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to customers
Stayed 1 night in Apr 2024
Response from Rhonda C General Manager on 17 Apr,2024
Thank you Paul. We are glad that our hotel was convenient for you to rest before/after you met with your customers. Location is essential. Sincerely

10/10 Excellent

Ariana

Travelled with family and small children
Everyone was friendly and my little girl loved the pool.
Stayed 1 night in Apr 2024
Response from Rhonda C General Manager on 17 Apr,2024
Arianna, we are so happy your daughter loved our pool. I am glad that my team welcomed you.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy from Blacksburg, clean and conveniently located!
Stayed 1 night in Apr 2024
Response from Rhonda C General Manager on 17 Apr,2024
We are glad that we were convenient and clean for you. Thank you for choosing our Holiday Inn Express.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice room.
Stayed 1 night in Apr 2024
Response from Rhonda C General Manager on 17 Apr,2024
Thank you Angela for your kind comments. Friendly and Clean are a great combination. We hope to see you again soon.

6/10 Okay

Saed

Stayed 3 nights in Mar 2024

10/10 Excellent

Philp

Stayed 1 night in Feb 2024
Response from Rhonda C General Manager on 17 Apr,2024
Thank you Philip for such a nice rating. We are happy you chose us for your accommodations.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really good. Especially overnight manager
Stayed 1 night in Feb 2024
Response from Rhonda C General Manager on 29 Mar,2024
Thank you for the kind feedback. I will surely share with our team member. We hope to see you again. thank you for your loyalty to IHG

10/10 Excellent

Marilyn, Dansville

Liked: Cleanliness, staff & service, property conditions & facilities
This place was great. Clean, quiet and great rooms. If I had to make any criticism, the free breakfast food and coffee were like warm at best. Will definitely stay here again
Stayed 1 night in Feb 2024
Response from Rhonda C General Manager on 29 Mar,2024
Thank you Marilyn for the kind words. Clean and Quiet are a great combination. We will move forward with your feedback on our bfast and coffee. I regret that is wasn't hot to your preference.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and well-appointed room. Comfortable furniture and bed. Great shower!
Stayed 1 night in Feb 2024
Response from Rhonda C General Manager on 29 Mar,2024
Thank you William. We appreciate your feedback. Glad that you enjoyed our room setup!! Also our staff truly cares about our guests and their stay.Sincerely

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing, super friendly and helpful, the hotel was very very clean and had an amazing breakfast selection!
Stayed 1 night in Feb 2024
Response from Rhonda C General Manager on 29 Mar,2024
Rachelle, we so appreciate your feedback. Thank you! friendly, clean and good breakfast is a priority for us. We hope to see you again. Sincerely,

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top shelf in every aspect!
Stayed 1 night in Jan 2024
Response from Rhonda C General Manager on 29 Mar,2024
Dennis, what an amazing comment. We certainly appreciate your feedback. We hope that you visit should your travels bring you back this way. Sincerely,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jan 2024

10/10 Excellent

michael p

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel & Friendly Staff
Very clean hotel. Nice and spacious room. Staff was welcoming. The only negative in my opinion was the breakfast…not a fan of the egg/biscuit/omelette thing…not sure what that was exactly. Some of the other items (sausage, pancakes) just weren’t very good, sorry to say, because everything else was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Keeley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Very clean. Just need better coffee.
Stayed 1 night in Jan 2024

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Deana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Furrukh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was too tight
Stayed 1 night in Dec 2023

10/10 Excellent

Candi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Be aware they do charge refundable deposit if your address is with in 100miles of the hotel. We stayed Saturday night, it is Wednesday night and I haven't seen my money refunded back to me yet
Stayed 1 night in Dec 2023

10/10 Excellent

Gwon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stop
Amazing staff! Very welcoming and kind. Plan to stay there again when coming through. Highly recommend
Stayed 1 night in Dec 2023

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice. I appreciated that because nice people are hard to find these days. We had an issue with our room upon check-in, but after going back to the desk, it was corrected immediately. The lady was very apologetic. The hot breakfast was fantastic, and the reason we booked here to begin with. Thank you for true hospitality!!!
Stayed 3 nights in Nov 2023

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Decent condition but not very clean and the beds were hard.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

RAYMER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel situated with easy access to interstate 81 but w/o noise.
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Wenyu Chien

Stayed 2 nights in Sep 2023

10/10 Excellent

Charles

Stayed 1 night in Sep 2023

10/10 Excellent

Salvatore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there several times the staff is always very friendly and the hotel is always very clean.
Stayed 2 nights in Sep 2023

4/10 Poor

james, palm bay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Outstanding motel for young adults. Beds are approximately 30 inches or more high. Unable to safely get onto and off of the bed. The breakfast area only has 4 chairs that are normal height. All of the other chairs/ stools do not accommodate anyone that cannot climb onto them. Other than these two items it is a very nice motel
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean - staff at desk were lovely.
Stayed 1 night in Sep 2023
Response from Rhonda C General Manager on 18 Sept,2023
Dear Heather, thank you for your feedback. Cleanliness and staff attentiveness are 2 of our priorities. We are so pleased that you appreciated both. We hope to host you again soon.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was updated and the breakfast was great.
Stayed 1 night in Aug 2023

6/10 Okay

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We were disappointed that they moved our reservation across the street. No common curtesy to contract us.
Stayed 1 night in Sep 2023
Response from Rhonda C General Manager on 18 Sept,2023
Dear Bradley. I am so sorry that we had to relocate you to our sister property adjacent to our hotel. We attempted to contact you , yet there was no number on your reservation. We hope that your stay was good. I did not see an IHG number on your reservation, yet if you are a member, please contact me and I will award points although you did not stay with us. 540.64.1600

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

LISA

Stayed 1 night in Aug 2023

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 4th time staying at this hotel. That says enough when I keep staying at the same hotel! One thing happened this time that made me feel a bit wary, but everything was cleared up. I went to check in and was told that I was already checked in!! There was another guest with a very similar name and the hotel employee checked them in as me. The person at the front desk called the room to see if it was occupied, then it was discovered what happened. Then she went up to my new room to make sure everything was okay for me to stay there. They went above and beyond to apologize and make me feel safe and secure.
Stayed 1 night in Aug 2023
Response from Rhonda C General Manager on 18 Sept,2023
Dear Julie, we are so pleased that you are one of our VIP repeat guests. Thank you for understanding human error. We try to make sure that we are detailed, yet similar names can be tricky. I am so glad that our staff figured out the situation and made it right for you. Sincerely,